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December 2023 by Billy T
Used to be my favorite go-to gas station for affordable fuel. But the past 3 times in a couple months, in order to get gas you have to wait about a minute per gallon and i drive a 4x4.Last time I was here, the pump was so slow that either my tank or the pump didnt register that tank was full and the automatic switch off just kept going. Leaked all over my car. Maybe their filters are bad?, idk but i would think that after a couple months this wouldnt keep happening.
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November 2023 by Dalton Krell
Says there open 24 hours but doors close at 10pm
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June 2023 by DC
Poor customer experience. On this visit, I tried to activate my Shell Fuel Rewards program from the pump. Shell was offering a $0.20 off per gallon discount on this day. My Fuel Rewards Account "not recognized." Went inside for assistance. I could not began to explain the chaos that resulted after being told they could honor this discount from within the store by pre-authorizing my fuel purchase. This attempt did not go well. Not sure what my credit card statement will report but I will certainly be monitoring. On prior visits, fuel pump was very slow.
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April 2023 by Kyle Castleberry
Thin but soft toilet paper. Dont think I didn’t notice.
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March 2023 by Tim Lipman
Card reader at the pump will not work. Staff was not helpful.
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January 2023 by Logan M.
Our windshield wiper fluid completely froze on us while driving down i-70. we tried to have some mechanics help us, but no one was available. a person working at west vail shell saw us struggling and helped us out with everything for free. he totally fixed our wiper fluid problem and was extremely nice and accommodating. i highly recommend patronizing this place!
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November 2022 by Christopher P.
Shawn was great! He got my car hooked up and towed to a local auto shop in no time. Wonderful experience all around.
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October 2022 by Christian Wojtecki
Stopped to buy beer on the way home and was denied because my ID was “fake” even though i’m 23 years old and my driver’s license is in fact real. Guy behind the counter pretended to scan my license with price tag scanner and not the one to actually scan. Just wound up going to the actual liquor store and had no hassle. Also, if you need gas go elsewhere it’s more expensive at this shell.
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August 2022 by Bien P.
My family and I were stranded overnight on US-24 in Colorado due to a flat tire just before midnight and were towed to West Vail by Cutler of West Vail Shell in the morning and finally to Denver in the early afternoon. Cutler was the most kind person we had met during our 13-day road trip through 10 states. He provided the best customer service one could ever ask for: he showed genuine empathy for our plight; he communicated clearly what he would do and what we would expect; he made sure we were safe and comfortable; he regularly provided us updates; and he possessed a very high level professionalism and technical expertise in his job yet he remained humble all the time. While West Vail Shell is lucky to have Cutler as a member of their team, we are most fortunate to have gotten to know him.
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July 2022 by Jessica D.
I got a nail in my tire and they came within 20 minutes to my apartment and put my spare on for me then had me follow them to the station to plug my tire. Super helpful and efficient! I'm a big fan of these guys. Keep up the great work!
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July 2022 by Danny J.
I walked in with my son and bought some snacks on the way to Eagle. Walked in and saw the cashier being very friendly to a woman as we walked by. I placed all the items on the counter and looked the cashier in the eyes and said hello, how are you? He gave me a somewhat blank stare and did not reply. I found this weird because I spoke to him in the same language and manner the woman did. He charged me and I continued to be courteous by saying thank you and have a nice day. This time his stare was filled with contempt. The only difference between the woman and I, our race. She was a white woman, I am not white. So chances are this is who that person is, racist or prejudice maybe just a diiiiiiiick. Either way. 1 star. I DON'T FEEL AS BAD KNOWING THAT AFTER READING A COUPLE OF REVIEWS THEY'RE RACIST WITH EVERYONE. ARE THIEVES BREAK CARS AND HORRIBLE TOWING SERVICE THROUGH AAA.
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June 2022 by Stephen Stasiowski
EDIT: Just called and spoke with a different employee, this store does not charge for a bag. So the guy who said it was $0.10 simply lied to me. Hmmm, wonder why! :)Checked out about 10 items and asked for a bag, the cashier, after a dramatic pause, informed that’d be $0.10 a bag. Would have been helpful to know before hand as I was paying with a credit card. Sheesh. Walked out with an armful of drinks and food. What a pathetic experience.
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June 2022 by Cheryl M.
My car broke down on the I-70 and Travis and Shaun both were there to help me out within minutes. Shaun towed me off the freeway and took me back to their shop. While the mechanic at the shop wasn't able to help me (I've got a hybrid) he charged up my battery and gave me the codes for a very fair price. Then they towed me to a Kia dealer in Denver that night. I appreciate all these people did for me.
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January 2022 by jane c.
Travis from West Vail Shell arrived in a nanosecond after I called AAA. I thought I would be waiting 2 hours. It was a snowy cold winter day and he quickly and successfully jumped my car. Fast, professional, humorous and kind. I recommend West Vail Shell!
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January 2022 by Jonathan P.
Amazing service and customer support! Had a flat and they came out through very tough conditions and helped us out. Kept us in the loop the whole time and stuck to their word.
