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July 2024 by Blondie
Terrible customer service and rude people. They said the Rx did not qualify for Good Rx coupon and the charge was $175.00. Contacted Good Rx and the drug was eligible.
The cost was $22.00. 2 hours later and another trip to the pharmacy, we were issued a refund with no apology. Never again.
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August 2023 by Brian V.
Great place and great service Love this place and the staff. Always clean with the best quality and pricing. Very small town feel grocery store.
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April 2023 by Chris Culbreth
Disappointed by Rude and Unprofessional ServiceI had an unfortunate experience at City Market Pharmacy with a pharmacist named Mark. Although I am typically understanding of the challenges that healthcare professionals face, I feel compelled to share my experience to help others make informed decisions when choosing a pharmacy.Mark's behavior during our interaction was extremely unprofessional and, quite frankly, rude. I approached him with a genuine concern about my prescription, expecting assistance and empathy. Instead, I was met with a dismissive attitude that left me feeling unheard and disrespected.To make matters worse, during a follow-up phone call, Mark abruptly hung up on me, further demonstrating a lack of courtesy and professionalism. This behavior is unacceptable, especially for someone in a position of trust like a pharmacist.I strongly encourage City Market Pharmacy to address this issue and ensure that all staff members, including Mark, adhere to the highest standards of customer service and professionalism. I also urge others to consider their options when choosing a pharmacy, as experiences like mine can negatively impact your well-being and confidence in your healthcare providers.In conclusion, I hope that my review serves as a reminder of the importance of treating all customers with respect and consideration, regardless of the circumstances.This has just been my experience with Mark. Everyone else there is very nice.
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October 2022 by Gabby OPR
Soo rude...horible customer service
Tried to ask what types of booster they have and she started yelling at me that I need to book online, but anyhow they are sold out for the next 2 weeks. I just wanted to know if they have moderna before making the app
So why do they exist ?!
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October 2022 by David D.
What an obnoxious place. They don't allow you in with backpacks. Tried to explain I have $12K worth of electronics, that I can't leave in a car, he tells me to leave it on the counter. So I drove down the road to Safeway, where the manager wondered, why I'm even asking, just come on in fine.
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September 2022 by Gabriela Opris
Soo rude...horible customer serviceTried to ask what types of booster they have and she started yelling at me that I need to book online, but anyhow they are sold out for the next 2 weeks. I just wanted to know if they have moderna before making the appSo why do they exist ?!
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April 2022 by Joeseph Biden
Rude, slow, not nice people. If you have a choice, go somewhere else!
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April 2022 by Sarah Culbreth
Gave us the wrong prescription.
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December 2021 by Dayna N
Shout out to the very patient pharmacist woman who was closing tonight, the Sunday before Christmas in Vail! I had a very long day full of pain and stress. I couldn’t get there till too soon before closing but she stayed late, filled my prescription, all while helping others! I know everyone is understaffed and overwhelmed but she pushed through with kindness and empathy. Thank you thank you!
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December 2021 by Gabby O.
Soo rude...horible customer serviceTried to ask what types of booster they have and she started yelling at me that I need to book online, but anyhow they are sold out for the next 2 weeks. I just wanted to know if they have moderna before making the appSo why do they exist ?!
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November 2021 by Tom Ricci (Bronco Tom)
Horrible customer service. I made a flu shot appointment went in and they said they didn’t have it after spending 15 minutes making the reservation. It is the worst, go to Walgreens
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July 2021 by Jake
Tried to get medication for my dog transferred here because I'm away from home. This pharmacy couldn't have been more difficult and eventually failed to fill the prescription at all. It's not worth it to rehash the entire story, just avoid this pharmacy at all costs.
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May 2021 by CHRISTOPHER wynne
Always very friendly and helpful.
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March 2021 by David R.
I'm going with three stars because it's a grocery store, with reasonable grocery store prices, in a very expensive ski resort town. If you're doing an extended stay, or simply trying to ski Vail on as low a budget as possible, it is very much appreciated to have City Market here as an option for shopping. That being said, this could be the most nonsensical store layout I've ever encountered. Nothing is where you'd expect, or you may even find things in several places. For example, I encountered three different locations for peanut butter, but had to search endlessly for Carnation instant breakfast. The freezer section is right in the middle to ensure you have to backtrack to do frozen last, no matter how you were choosing to navigate. It does have an attached liquor store, so that is also a nice added convenience.
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March 2021 by Kc Klein
Called as I needed crutches, had a snowboarding accident. Hold was long, and then the girl rushed me off the phone saying she has other 7 lines and customers in front of her. Well... Im also a customer, ain't I? With customer service like that they wouldn’t last in NYC where we came from, but I guess it works for Vail? Not many repeat customer so they don’t care? SMH
