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“We took our vehicle in for service. We told them the heater fan motor was bad and that there was a defective memory module. The fan motor made an obvious noise. The memory seat has been defective since 2021 (we had tried to get the seat fixed in 2021 but they said they couldn't find a problem with it). We have a 3rd party warranty. They called to say the fan motor needs replacement and the memory module is shorted and needs replacement. They refuse to put in an aftermarket part that would be warrantied by the 3rd party. That part would cost $74 as opposed to the $500 for their part. Now they want over $500 for the diagnosis. We TOLD THEM what needed replacing! Now we need to take our vehicle to another repair shop that will put in the parts that have been approved by our warranty company. This is the worst customer service experience we have ever had here! They have cut the diagnosis fee in half in response to this review.
I have to give kudos and credit when it is due. Fixed Operations Director Bill Wheeler canceled ALL charges when we went to pick up our vehicle! This is good service. What makes it GREAT service is that he also gave a recommendation for another company that can work with our warranty company. He also said he would call them to help make our repairs easier,”
“It was a very good experience at EchoPark Automotive.Very easy lot more selection options and very helpful sales person. Dominic helped us out to get things done in smooth way . Definitely recommend”
“They are amazing! Oscar helped me find and buy my dream car. Their service was amazing, very thoughtful and attentive to their clients. 10/10 recommend to buy your vehicle with Master Auto Brokers!”
“I bought a truck from here two weeks ago and it was such a good experience. Everyone was so nice and friendly. The whole process was relaxed and did not take very long.
Zach was the main person to work with me and he was very nice and helped make the process go smoothly. Brant was also quite helpful.
I would highly recommend going to these guys for a car, especially if you just want to try something out.”
“I wanted to say a Huge THANK YOU to Andrea! She is a BOSS. I had randomly stopped in while she was extremely busy. She was able to get me into her schedule and got me into the Vehicle I really wanted. She was very efficient, super sweet, kind, and friendly. Highly recommend.”
Used Cars
Used Cars
Used Cars
Used Cars
Used Cars
Used Cars
“Working with Ulises was great! Everything was easy to understand, he listened to our questions, and he made the experience enjoyable overall. Leaving very happy - and with a new car!”