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January 2024 by ricky celestine
Very helpful. It was not crowded at 10 am
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January 2024 by Humberto Aragones
Leslie was really helpful and polite !!
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January 2024 by Rhea Martinez
They helped me with my phone apps when no one else would. Leslie is amazing. And very knowledgeable. Thank you!
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January 2024 by Amanda Miera
Hands down best service @ any T-Mobile location I have been to! Had some low expectations after dealing with some other associates at other stores. But when My husband and I walked into this location, we were immediately greeted and started working with Leslie who is pretty much my new favorite person! Seriously! She was super knowledgeable about everything! She was helpful beyond measure and hooked us up with everything we needed and more! Leslie you’re a rockstar!!! 5/5 on the customer service at this location by a landslide! Thank you Leslie ??
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December 2023 by Michelle Conway
It appears that there is inconsistency in the information provided by different representatives of the company regarding their policy. When contacting customer service over the phone, you might receive different information compared to speaking with someone in person. Additionally, their promotions, such as the Go Plan, may not live up to their initial claims, so it is crucial to review the fine print. Although the Go Plan advertises the ability to upgrade your phone annually, it is important to note that you are still responsible for the associated costs. Therefore, it is advisable to carefully read and understand the details that may not be explicitly stated in their promotions.
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November 2023 by Ron Zuniga
I had a great experience I went and purchased a brand new iPhone a case, a charger and an Apple Watch and was out the door in about an hour
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November 2023 by Dalmat Cakolli
I had an outstanding experience with Leslie at T-Mobile. She provided exceptional customer service and went above and beyond to help me with my mobile needs. Leslie is not only knowledgeable but also patient and friendly. She made the entire process smooth and enjoyable. I highly recommend working with Leslie for all your T-Mobile needs. Thank you, Leslie, for your outstanding service!
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September 2023 by Connie Cortez
I’m so glad i stopped here. After going to the one on 84th and basically the guy not wanting to help I came here and Leslie was the one who saved the day. I am so pleased and I highly recommend it.
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September 2023 by Andy Rael
The absolute Worst customer service I've Ever experienced since I've been with T-Mobile! If you want to be with good customer service go to the one on 88th between Sheridan and Wadsworth because they treat their customers with respect
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September 2023 by Mercy Byati
One of the worst stores we went to. We had 6 phones and went to paid off, they said an amount and we paid it. When we went to unlock the the phones online they said that we did not pay one phone. Went to the store again to pay and they said again we do not have any due. We insisted the sales guy- Christin to look and we found out one phone was not paid when we expressed our displeasure about not being honest. They said they will not service us. Even the lady Manager asked us to leave. Why?? Before that too last year T-mobile made one of our phones as lease as and increased our monthly payment without telling . T-mobile and the stores suck.
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September 2023 by Stan Snodgrass
I am a senior citizen with limited tech skills. Leslie spent hours with my wife & me explaining the products & setting us up. She was fantastic! Would suggest her to everyone!!!
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July 2023 by K Emery
The entire staff at this store have positive attitudes and are eager to help. Donia was fabulous. She was patient and kind and worked really hard to solve my issues. I will definitely return to this store in the future.
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July 2023 by Martina Martinez
It’s sad how unprofessional employees are running a store based on customer service. What’s worse is the fact when I couldn’t be helped in the store and directed to call 611, the girls continued to want to get in my business about my account instead of answer my question. After not answering my question I continued to get questioned so walked out and was told myself and daughter were rude, not by 1 girl but by 2. They didn’t want to help from the start, the girl/s didn’t ask for my name or phone number; therefore didn’t even try to access my account. They blatantly didn’t want to help and wanted to ride and unhelpful. Maybe get a job where you don’t have to talk to people. Customer Service is SO much more pleasant and kinder on the phone, I recommend calling 611 rather then dealing with people in the store. Or maybe train employees with how to demonstrate kindness, helpfulness, humility and integrity. Treat others how you want to be treated.
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July 2023 by K A
Ernesto was amazing, he was very kind and patient!I’m glad we chose to go to this store :)
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June 2023 by James espinosa
Ernesto was a great customer. Rep helped us a lot very smart he's a keeper
