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September 2024 by Brian Unger
Wasn't going to leave a review but then started getting marketing information without asking.
I contacted this shop after talking to my insurance. Short story is that when I purchased my vehicle I got Gorilla glass. One day while waiting in the car in a parking lot the front windsheild just snapped. Gorilla glass does not cover that kind of break and only covers small rock hits. Weird I know but regardless we ended up using out insurance. I did some research and found out that this defect was common in Gorilla glass and asked Safelight to not install that glass again. Sadly they did. Yeah thats the short story.
A year later here we are again. Backing up to hook up a trailer the windsheild just snaps sending a crack up the same section everyone is reporting in the forms. I call my insurance and said I should take it to safelight since they installed it and it should be covered as a defect. So I call safelight and after gathering my information (guessing how I am now getting marketing adds in my email) am instructed to come to the shop for them to look at it. When I arrive the tech says that the crack is due to a rock hit.
I tell him that it was not there before and I find this unlickly due to where its at and my car. My car is a 2" lifted on 35" tire jeep truck. The presumed hit and origin of the crack is dead center of the windsheild at the very bottom of it. This would mean a rock had to fly up at least 4.5 feet miss my hood and strick the small section right under the washer blade. He maintains its a rock and pokes fun that I am saying in my short time of driving a rock "just happened" to hit that spot? So kinda calling me a liar.
I leave and call gorilla glass and go through a process of starting to get it repaired that way and am currently in limbo while I wait for phone calls and emails. So hopefully it works itself out that way.
However in the last two days the crack has now spread much further and guess what has also appeared? Small ding like chips up and down the crack. I plan on taking the truck back to another location on my day off and hoping that that location has a bit more reason. Wont be going back to this location ever. A shame since my past experiences with safelight as a company have been for the most part been very positive.
Response: Then don't put on or sell glass that has a warranty that you don't want to cover. As I said in the review, I asked for regular glass. As I am learning the warranty of the glass falls to the installer. This is of course based on the speculation that the damage was cause by a rock and not a defect anyway. Based on the forum posts this is a defect since this is where most gorilla glass breaks anyway.
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August 2024 by Brian Abbott
I've had a very mixed experience here. At the end of the day, they replaced my windshield and honored my multiple warranty issues. But that's the kicker - I had to utilize their warranty due to the wrong windshield being installed and my sensor cover being replaced since they broke off half of the clips that hold it in place. Most of the people I worked with were very nice and accommodating. I was just a bit frustrated that I ended up driving to this location four (4) to drop off my car or have something fixed (eight [8] trips total).
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August 2024 by Reco O
I am most afraid of technicians who fixed one problem, but creates 2 other. After my windshield replacement, my toll tag was missing and my windshield fluid nozzle stopped working.
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August 2024 by Hung Le
I always brought my cars to this shop for the windshield replacement, and the work and the glass have been outstanding. However, a couple days after the last replacement, the brand new windshield got hit by a tiny rock and showed a long crack. I was just a bit disappointed about the strength/quality of the glass. Now we have to come back to pay for another replacement.
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August 2024 by Han Diep
the windshield fix took half an hour but I spent 40 minutes extra waiting for this stupid truck to move out of the way so i could get my car off the bay. talked to the guy and he said he wont move until he finished loading.
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August 2024 by Amber O'Neill
So slow i waited almost 3-4 hours for new window i'm still had to come back to get it fixed again waiting another two hours....they are horrible with timelines...
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August 2024 by Kareena Kunwar
I wish I could give zero.I was here last month to change my windshield, I scheduled appointment ahead of the time. I got there for my appointment after they were done putting new windshield they didn't put it right way and the glasses were not fitted properly and I told them to fix it but they said they are busy today and I would have to comeback later to fix this and have to schedule another appointment. They don't value your time. Stay away from them. I would never be coming back to this location. Worst experience.
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August 2024 by Tajuan Marshall
Great job
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August 2024 by Sergey Grinishin
I recently had my Range Rover's windshield replaced by Safelite, and I couldn't be more impressed with the service. From start to finish, the experience was seamless and professional.
The online scheduling process was straightforward, and I was able to get an appointment quickly. The technician arrived on time and was incredibly knowledgeable and courteous. They explained the entire process to me and answered all of my questions, which gave me great confidence in their expertise.
The installation itself was flawless. The technician took great care to ensure everything was done to perfection, and the new windshield looks amazing. They even cleaned up the work area, leaving my car spotless inside and out.
What really stood out was the attention to detail and the commitment to quality. Safelite even handled the insurance paperwork, making the entire process hassle-free for me.
I highly recommend Safelite for anyone needing glass installation or repair. Their combination of professionalism, skill, and customer service is truly exceptional. I'll definitely be returning for any future needs!
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August 2024 by Kyndal Mozisek
Took my truck there to get a couple nicks fixed In my truck windshield and I get it back and have a now have a WAYY bigger crack in my line of view and all they could say is that they “feel bad” and still want me to PAY to replace the windshield, I wouldn’t go back to this place ever they are a joke. Save your time and just go somewhere else.
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July 2024 by Thomas Klingner
Over charged my insurance cause they knew they could. Get a quote from a local shop that will do it better and cheaper. 0 stars
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July 2024 by Michael Costley
Cameron did a great job on my Tesla! Even stayed late to make sure it was done right!
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July 2024 by Mary Shea
Very, very professional, and Abraham was a fantastic installer. I would definitely recommend this Safelite for all of your auto glass needs.
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July 2024 by Diane Smith
Mark was awesome!! Had to have my windshield replaced, he was fast and efficient and did an amazing job!!!! Highly recommended!!
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June 2024 by Olissa Forsland
In January 2024 I had Safelite come out and repair a window chip. The work did not look great. In April 2024 once the window got warmer, the windshield cracked in three different directions from the rock chip. In calling Safelite, they offered no solutions, just refunding the insurance company for the original repair. Since the windshield replacement is less than my deductible, I have to pay for the full replacement out of pocket. They offered no options or warranty to help with the broken windshield from their shoddy work. I will never use this company again.
Update: Thank you for your reply. Please note that you reiterated exactly what I said: there is no recourse for a job not done well. This reinforces my decision to leave Safelite. I do not accept poor customer service.
