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January 2024 by Kayla M.
I came in at 4:30 to do two things open a bank account and I wanted to check for rates for car loans. There is four employees sitting at a table in the entryway that all worked for canvas. Sydney Quinonez, came up to talk to me, didn't introduce herself, and was very short and insincere.. She said that nobody could help me because they were closing at 6 o'clock, which was an hour and a half away and again there's four people sitting at a table laughing joking around and not doing anything. She didn't ask me what I needed or ask me questions. And she didn't give me any information about how to look up accounts and services online. Or any general direction about canvas. It just felt like she didn't want to do her job and she just wanted to go sit back down and do nothing. She just said that they couldn't help me. I went ahead and called the canvas that was five minutes away, and they were extremely helpful and genuine, and gave me the floor rates over the phone and explained the process and some options for accounts.
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December 2023 by Komal Aziz
The worst lending experience I have ever had. Stay away at all costs. Pay more somewhere else but you won't lose 2 months of your life dealing with these people
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October 2023 by Tristin Eckhoff
Absolutely garbage i deposited a check there and they have just been holding it, these credit unions are garbage there is no advantage to having a credit union, I can't wait till AI takes all their jobs.
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September 2023 by connie minter
Canvas credit Union is awesome. They are very friendly and always go out of their way to help you
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August 2023 by Elysse N
This location is currently being renovated and looks great. The wait time is not long in my experiences. However you do get charged many fees that aren't a factor with a majority of banking services offered these days. Which is unfortunate.
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August 2023 by Brian Swinbank
Canvas recently updated their web site and app for security purposes which resulted in both my wife's debit card and my debit card to get hacked. I was notified by the fraud dept. about the fraudulent transactions on both our cards, yet when I called today to have those charges disputed all I received was the run around. I don't believe my finances or personal info are safe any longer with Canvas.
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July 2023 by Frank C
I loved working with this credit union, *but they've made so many changes as of recent and their customer service is one step above garbage. The new policies regarding deposits or paying off CC with a check are ridiculous. I will maintain the CC with Canvas but all other savings & deposits will be done at CUCO or Bellco. (Easier to work with)Sincerely, a previously satisfied member.
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July 2023 by Eric Reyes
This place is an absolute joke!!! Keep your money someplace else. Their online banking is always down and you can’t access money for days of not weeks at a time. Also they hold no responsibility for not being able to access your own money
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May 2023 by Jennifer Maestas
This Credit union is beyond one of the biggest mistakes of my life!!! Stay away, do not invest any of your hard earned money into this establishment!! Unfortunately my vehicle loan is with them and I can't do anything about it!! However allowing my son to open an account with them is something I can change and will be doing so asap!! Because he is a minor I am of course on the account but have never authorized them to take automatic payments from my child's account for my personal car loan!! For no reason at all the took funds from his account for a payment that wasn't even due yet!! Beyond wrong, and then refused to speake with him about it even though it is his account!! Stay away do not give them your business!!!
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May 2023 by Erin Simpson
I purchased a vehicle with this bank which forced me to open a savings account. I just looked into the account and saw that EVERY penny earned in interest, the reason most people go with a credit union, was reduced to $9.82 over the time since paying off my vehicle. Really?! Inactivity fee?? As easily as you sent me this statement, you could send me a check closing out my inactive account but instead you just took all the money…. Allllllll the reasons I didn’t work with banks until forced to.
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March 2023 by Kelsey Bach
I drove all the way across town to find out they close early. They are supposed to be open until 6PM and they closed before 5. This is unacceptable. Don’t waste your time here.
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March 2023 by Mrs. H Av
Why is the drive thru so incredibly slow?!?! I swear they spend 15 minutes per car. I've never been to a bank that takes this long!!! It's every time too, very inconvenient!!
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March 2023 by Gerald M.
This is the slowest and worst branch in Colorado. 40 mins in the drive up atm line. Two people ahead of me. This is obviously due to the "new ATM" machine that works very slowly and rarely reads cards. I watched both people struggle with it several times
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January 2023 by kevin scott
Do not get a loin from canvas credit union and if you do read the fine print. They will find ways to keep you in debit with them and then make thins more difficult for you later with your loan. This place is not worth it. Find a loan somewhere else.
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January 2023 by Sheryl Lopez
Love Canvas, every staff member has always treated me and my husband with respect. Easy transactions.
