-
August 2023 by Daisy Meyer
The customer service was stressful. Services were over priced even with a Groupon. The music was this weird, low sound quality, upbeat jazz music during the massage and the massage quality was poor. I would not recommend or return.
-
August 2023 by Gregory Hoesle
This place is awesome! Paulina did an amazing job. Looking forward to my next visit.
-
August 2023 by Mary Pavlantos PT, DPT, CBIS
All the therapist are fantastic, especially like to thank Brett and Rucker for a Amazing Massages!!
-
July 2023 by Angela Bernal
I’ve been going now for almost a year have tried all the massage therapist except one and all have been great of course you get to pick your favorites. The hot stones my go to when I want to spoil myself but the CBD massage always add that.
-
June 2023 by Phadrah
I wish I could give 0 stars!I terribly regret ever coming to this place. After taking my daughter in for a massage for her birthday, I signed up for a membership, HUGE MISTAKE! I sent an email and a letter to the owner asking to cancel my Membership due to unforeseen medical expenses I’ve incurred since signing up. This was over 2 months ago and they have now charged another card I used for my daughter’s massage, not the card I authorized for the Membership. This is a HUGE RED FLAG since they should not be keeping card numbers on file that are not authorized for a membership. I’m sure that breaks some privacy laws. Also, that has caused an even greater financial burden as I’m already drowning in medical bills, per the reason I cancelled. Now they are saying they never received either of my notifications to cancel AND that I can’t cancel unless I have a doctor note or moved???!! Please save yourself the headache and run from their membership that is impossible to cancel. The owner herself was there when I signed up and said I can cancel at any time. I would never recommend this place to anyone.
-
May 2023 by Stephen W.
Best massage location I've been to. Staff is extremely friendly and Win is the best! Got a membership how much I enjoy the service.
-
May 2023 by Irene Walker
****RUDE DONT WASTE YOUR MONEY ***** HORRIBLE ***I went in for a massage at the Thorton location and it was all bad. The massage therapist was over 10 minutes late. Taking me back. By the time I got back there and it was around 10 minutes after four. And when we got back there, she continue talking to me about my massage but I prefer and the type of massage she specializes in and what a deep tissue massages really mean. I continue to tell her that I do not want a deep tissue massage yet I prefer something more mild. She continue to talk to me about how long she has been doing this around eight years and our conversation continued for about 10 to 15 more minutes. I proceeded to ask her when the massage will start and then she started the massage about 430. She gave me a massage on my arms, my upper back and she continue to talk to me as she rub my arms continuously I thought at some point she would rather my body, but she continue to rub my neck, my upper back, my arms, rock, my back, my arms, my back my arms. After 30 minutes, she told me to tell her to get dressed. I was surprised that massage was over but I just assumed maybe she thought I wanted a 30 minute massage. And then I was charge for a full hour. my husband was unaware of what happened in the room and gave the young lady a $40 tip. Assuming my massage was wonderful. But it was not. I try to make things right with the manager. Shawna and she just proceeded to tell me that I was lying that I went back at 4:05 or 408 and that she cannot do nothing about it. I had a horrible experience, and the way the management treated me just made it even worse.
-
May 2023 by Irene W.
I went in there for a massage. I was going to get an hour massage and received a 30 minute massage. The massage was only mediocre. The staff was rude. The massage therapist only massage my arms for about 15 minutes and my upper back for 15 minutes. Sat there and talk to me for 30 minutes before my appointment charged me for a full hour. When I contacted the manager. Shawna. She did nothing about it. She did not give me a refund or anything. Staff is unprofessional and I would never recommend this place to anyone. Beware of this place it is a scam a rip off and keep looking if you are looking for a good quality massage. I would give it less than one star if that was possible.
-
April 2023 by Brianne S.
I love Massage Heights!! The therapists they employ are top quality and I always feel safe and secure there. The facilities are always clean and it has a very relaxing atmosphere. I have a membership and it is a great value, and actually easy to cancel if and when you need to (I got the info for my husband but I hope not to ever need to cancel).Honestly I feel so much better having regular massage appointments than I did before. My office job and generally high stress level keep my back tense most days, but having a monthly massage at Massage Heights truly makes a big difference.
-
March 2023 by Shannon McGuire
Best massage EVER!! Kacie is the best, works out all my knots and gives great suggestions on what would elevate my experience!!
-
February 2023 by Brandi Reed
There is a therapist for everyone. I have tried multiple therapists and Trey by far was the best fit. He really listened to what hadn't worked in the past and made my massage experience wonderful. Cannot wait to go back.
-
February 2023 by Marissa Quiroz
My experience in this place was fatal I do not recommend it at all when it comes to going to this place they make you subscribe for a year and my experience was that I was paying for half a year without being able to attend because they did not have staff who were doing facials I was paying all that time without any service that I wanted to cancel and they did not want to cancel it for any reason although that was not my problem that they did not have staff working after that six months a girl arrived who was not really happy with her work I ended the year with them until I finally canceled my membership when I canceled my membership the receptionist was upset I told her that I wanted to make an appointment to use my credits when I wanted to use my credits and schedule my appointment they call me the very day and tell me that I don't have credit that I can't cancel my appointment because it's already scheduled and now I have to pay a cancellation fee so they kept my money plus they made me another one New unnecessary charge to my account, so I recommend being careful in this place and not giving out your card information.
-
February 2023 by Souzana V.
Got a gift certificate for Christmas and finally scheduled an appointment to use it on my anniversary date. I walked in and was greeted warmly and filled out some paperwork. I was then brought back to my room by my masseuse. The room was very calming. My masseuse was ok. I could've used more pressure on my massage but it was good. This place is professional and friendly. I had a good experience here.
-
February 2023 by Michael B.
My massage experience was a bit disappointing. I had one specific spot I wanted to be worked on, but it was worked around the entire time. I kept waiting for the spot to be worked on (on my back), but I was then told to turn over before the spot was even touched. I reminded the therapist that I wanted this spot focused on, and they worked on it for about 3 minutes before telling me my time was up. I paid for a 60 minute massage, but started about 5 minutes late and ended about 5 minutes early. All in all a fairly disappointing experience. I feel like I definitely overpaid for this, especially since they shorted me by about 10 minutes.
-
February 2023 by Rochelle Whiles
I purchased a Groupon for a facial but Massage Heights would not honor it. They said it was because I had previously been a member. It DOES NOT state that previous clients cannot use the Groupon when I purchased it. I made a point of checking.I’ve had previous issues with them when I had a membership & they didn’t honor the contract details in regards to cancellation policy. They’ve had a lot of therapists come & go. I began just using my membership for facials, then they didn’t have an esthetician for several months.I do like their current esthetician but it’s not worth dealing with the company. Hence the reason why I wanted to use a Groupon and not purchase a membership to get a decent price. I’ll just go elsewhere.
