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October 2023 by Joslin Doe (Cultivated)
Erin O'Malley is an absolute gem in the world of jewelry sales! From the moment my fiancé and I walked into the store, Erin's warmth and genuine interest in making our experience special was evident. She took the time to get to know me, my style, and our story, making the process feel personal and meaningful.Erin's knowledge and passion for rings shone through as she patiently explained different styles, settings, and customization options. She helped my fiancé navigate the overwhelming world of engagement rings, ensuring that he found the perfect one for me.What truly sets Erin apart is her foresight and thoughtfulness. She educated us on how the ring could be beautifully stacked with future anniversary gifts, adding sentimental value to an already stunning piece. Her attention to detail and dedication to creating a lifelong memory made our engagement ring buying experience not just a purchase but a cherished moment in our lives.Erin O'Malley's kindness, expertise, and genuine care have made our engagement ring journey unforgettable. I can't thank her enough for helping my fiancé find the most beautiful and meaningful ring, and for being an integral part of our engagement story. She is truly a jewelry whisperer and a wonderful human being.
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October 2023 by Wesley Stradling
Jonathan was amazing! Intelligent, informative, and happy to help! Guided me through the process. Very friendly and helpful team at the store! Everyone in there deserves a raise!
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October 2023 by Pam O'Hara
My sales associate, Ellie, was extremely helpful, pleasant and knowledgable. She walked me through all the steps to order on line and ship my order.
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October 2023 by Darian Lañae
I’ve always shopped at this Kay’s and the employees are always so sweet but today I had the pleasure of being in miss Erin’s presence she was so attentive to my needs on top of the moment I walked in the door she acknowledged me with a warm greeting!! ☺️ I walked out with more than I expected and was beyond pleased with my purchases!
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October 2023 by Mitchell Morales
Experience was amazing! Anyssa helped me find exactly what I needed and I am very happy with my purchase!
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October 2023 by adam maes
The ladies in the store always go above and beyond to take care of my needs. Whether it's buying new jewelry or getting it cleaned. Always my go to store no matter what
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September 2023 by Regina Rose
Went here to look at Wedding bands because my Fiancé and I are due to get married in a few weeks. Anyssa was helping us. If you want to call it that. She would barely look at me and really was only talking with my Fiancé. She was wearing a very low cut shirt and was trying to show off her goods by making sure he was looking when she was bending down. We were only looking at a 200-300 ring. So nothing expensive by any means. Fast forward to the end of our interaction with this person. Again, never engaging with me. She hands my Fiancé her card and writes her PERSONAL Cell Phone number on the card. Tells HIM to text her anytime with and questions or to find out when she is there at the store. Had to ask if this is a common practice for Jewelry Sales Reps to do. Turns out, it is NOT. My soon to be and I found it very entertaining to say the least. What kind of Sales Reps does this? To have a professional hit on spouses RIGHT IN FRONT of the other and hand out her Cell Phone Number???? The audacity is astounding and frankly it's gross. 10/10 WOULD NOT RECOMEND having her help you or this store in general. She will try to hit on and steal your spouse. hahaha.
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September 2023 by mesmerik01
Brazil was amazing, she helped me find the perfect engagement ring, very professional & patient trying them on to see which one looked best, found great prices & choices, glad I came here for my purchase super friendly staff as well.
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September 2023 by Michelle Dhainin
This team is absolutely amazing! They have been so good in every way!! I’m a frequent shopper (even though lately it’s been more “window shopping”) so the product speaks for itself, everything is just dazzling, and I haven’t met an associate I didn’t like!!! They bend over backwards to try to get you the best deal and they treat you like a personal friend each time you go in!!!! 5 star experience all the way!!!!!
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September 2023 by Courtney Burback
Went in to just get my ring cleaned and Matthew took great care of me and my husband. He helped us get a chain we’ve been wanting for awhile!! Definitely will be coming back to see him worth stopping by today
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August 2023 by Jaimie Hayden
Shout out to wonderful customer service at this location. Yesterday we stopped by to have them look at my grandson's broken chain. There was some difficulty looking up his warranty, but Janeen stepped in and not only found the information (it was under my daughter's name) but added me to the contact list for easier lookup next time. But wait, there's more . . . Janeen was able to fix the clasp on my grandson's chain on the spot. My grandson was so happy to have it fixed in time for middle school. Thank you Janeen!
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August 2023 by Katie Needham
What a great experience! My husband and I came in wanting to fix my wedding ring, and got an upgrade instead! Ellie was so kind and patient, helping me try on many different rings and helped us make a decision. She was very knowledgeable of all of their products. My husband got a watch too! Janeen was also amazing! Such a great experience!
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July 2023 by Hillary Lockman
The service here was fantastic! My husband bought me a birthday gift and i went in to exchange it and felt terrible about it. Janenne (gosh i hope i got that right ?) was wonderful to me, extremely helpful, understanding, very knowledgeable and made my experience comfortable and memorable. The selection and quality was great! Thank you so much for your help today!
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July 2023 by Brody Carrier
Claudia is the best! Did not pressure or push, she listened, and has the best personality! She took her time and answered all questions and we ended up buying more because there was no preassure and the whole transaction was enjoyable.
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July 2023 by Anthony Consalo
Ellie was super sweet and very helpful! She guided me to the most perfect necklace and wasn’t pushy! This Kay Jeweler's location gained a life long customer!