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September 2024 by Leah Dominguez
I have had to use Hertz at this specific location for four times over the summer. I would have never chose here after my first experience. Every single time I have been in there it has gotten worse and worse. They either don’t find my reservation. Or they don’t currently have a car. Or I have to sit and wait until they go get a car that I can use. It is so utterly disgusting how every time we go in there, it is a mess. Do not use them.
We are using them because my brand new truck is in the shop. So this is a choice that our dealership has given us as A loaner car. To add insult to injury we have to come here and deal with a mess after dealing with the issues that we have with our brand new truck. They always manage to add to the issues then to subtract from them.
Update wasn’t even cleaned it’s filthy. I hope that instead of responding to my reviews, you really make changes.
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August 2024 by kristina frey
I recently had to get a long term rental car due to my car needing to be repaired from an accident. I drive a Tesla and really wanted a Tesla rental. I contacted Hertz and they went above and beyond to make sure they found me a Tesla rental. I also needed someone to pick me up from the Tesla collision center in Frederick and they said that was no problem. The driver (I forget his name, but he was the assistant manager and very very nice) picked me up on time and drove me to the Hertz shop to fill out the paperwork. All in all it was a super easy experience. I received top notch customer service and will definitely use this Hertz shop in the future.
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August 2024 by Emily H
I booked a rental in advance through State Farm while my car was in the body shop. Hertz confirmed rental. When I showed up, the car I booked was not there and they had nothing remotely comparable to offer me. The solutions they offered were to pay an extra $50/day for a giant SUV or wait a minimum of 3 to 4 hours for them to bring a car from another location. Staff was pleasant enough but entirely unhelpful. Enterprise took care of me.
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August 2024 by Frank Babkiewich
Bad experience bad company. Drove home from Hertz parked in my garage, The next morning A tire was flat. Hertz took care of nothing. I did NOT rent the Ford Edge(upgrade) to babysit repairs on their POS. The wear bars were showing on the tire. Josh (Manager) was no help. The store did not have a compressor to add air to the tires. Hertz had no vehicles to exchange so I gave them the rental back.
They charged me $20.00 for fuel. During this ordeal he mentioned how his hands were tied, It was Corporate. They do not enable their local management to correct customer problems. I went to the Thornton store to exchange the vehicle or to fix the Flat tire. Shame on Hertz. This is the first review I have ever written. We are picking up a vehicle from Enterprise tomorrow
Frank B.
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August 2024 by Debbie Go
I reserved a full size car to be picked up at 8 am. I got there to pick up the car, went thru the check in process and signed and paid. They took me out back to the car. I looked to see what side the gas tank was on only to be told there wasn't one. It was an electric car! I told the guy this is not what I asked for! I know nothing about an electric car and this was not what I needed to get to California. I cancelled the car and I ended up having to drive my own. Will never rent thru them again!
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August 2024 by Del Reyes
I rarely have bad experiences but this one was horrible for me. Awful customer service, sent me on my way with a dirty car hardly any charge on EV. The manager said he had no staff to work. Could not get a ride after returning car, again because of no extra staff.. not impressed.. sorry not sorry for the 1 star... Choose elsewhere if u can,I'll spare you the headache.
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March 2024 by Baffled By Life
It was great while I was there. But could not rent a vehicle with my debit card because it's reloadable. It was a visa from bancorp, but wouldn't allow them to freeze the necessary $1,100.
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March 2024 by Jetaime Noel
Big Thank You to Josh and His staff They have been so helpful and Just the most amazing Humans I Love This Hertz location and Would Say If your car got hit and you need a replacement to hold you over it just need a car to take you around Josh and his team Got Your back I wish That Hertz had more personal people working in all their Locations even if you guys have to travel Please Skip the Hertz over In Englewood Colorado and Make the trip Out North I swear You'll be so Grateful for the amazing costumer service Sorry to Those Driving for Lyft and Need a Rental Car Only Englewood Hertz Rents to LYft . And That Location has the worst staff car and customers service. I suggest Working for UBER and Renting Thru Avis
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March 2024 by Amber Maxwell
Never get the car I order on line, never get reimbursed for the price difference, and I ored a pickup at 12 when they close at 12 if I hadn't come early I wouldn't have got a car and they new about my reservation...The people are rude will answer personal phone calls well you are asking questions.They always say they are cheaper online and never are save yourself the hassle and use any other car rental company.
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January 2024 by Ron
WARNING, THEY'LL SAY THEY DON'T HAVE YOUR CAR AND TRY TO CHARGE YOU AN UPGRADE. DON'T DO BUSINESS HERE. It hurts to rent with Hertz
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December 2023 by Charles Brosky (Chuck)
1st apparently they dont do the courtesy shuttle 9 mins away from the Hertz location after I dropped my car off because for some reason they can't on Saturdays because they dont have enough people. I'm pretty sure it takes one person to drop somebody off and there was at least 3 people in the office. Then there was a miscommunication on the money already paid and the amount to be refunded. I was under the impression I paid and paid a deposit so I would get the deposit back when I return the car. WRONG!! THEY CHARGE YOU AGAIN WHEN YOU BRING THE CAR BACK AND THEN RELEASE THE INITIAL PAYMENT AND INITIAL SECURITY DEPOSIT. Doesnt that seem like it should all just be called an initial security deposit. They should tell the customer you pay the amount to hertz TWICE and get refunded the first. This completely screwed up my bank account and now I'm going to experience numerous overdraft fees because he charged the wrong card. I asked him to refund it on that card and just use the card I had on file but he refused to help and said i had to call a number(at the time was closed for another +40 hours ). I'm still waiting to call customer service but I have a feeling I'm going to have a similar experience. I feel like I deserve a refund for my uber I had to use. I had to use a uber because they dont honor their policy. At this point the only thing that would make this better is just refund me the extra charge and one of the 2 days I rented, at least smh. A horrible experience on top of your own car being broke down and that's why you needed the rental in the first place
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October 2023 by Sergio Rodriguez
Great Service. Miguel is nice and friendly. Took care of our rental needs and coordinated everything with my body shop
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October 2023 by Egon Kazmer
Picking up my rental was quick and easy.Miguel was on point with everything.
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October 2023 by Brenda Juarez
I got put through them because of a car accident, and the service was so dang good that I had to go back for a personal rental!!! Man the courtesy!!!! I'll definitely go back again.
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September 2023 by Blocked Access
Gerard Ostrander was the best, GREAT CUSTOMER SERVICE ... I give this location 5 stars all the way including good prices definitely will recommend this location
Thank You
