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November 2023 by Tajuan Marshall
Great job helping my mother with new phone great price great customer service thank you
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October 2023 by Lillian S.
would give 0 stars if i could. i went in to upgrade my cell phone and the girl who was helping me said she only got out the cases because she has to make a sale. they do not care about customers, id recommend going to a different cricket store. i wish i did :(
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September 2023 by P Dubb
Excellent customer service! Replaced my broken phone and transfered all my contacts and photos for me onto my new phone.
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September 2023 by Troy Carr
Wow o wow tried to cancel a line the sales rep lied about being able to cancel the line for 1 all she had to do is text a Manger witch she lied about that as well then calls the cops because a customers asked to speak to a real manager because a child was lieing about being a manager and the want to threading a real minor witch is all recorded and is gonna be sent over to cricket customer service team cause thus store is own independently very rude and unpleasant staff who can't prest customer service or do there job when asked can't wait for cricket to see this video and then I will upload the video to this update after corporate gets ot for everyone else to see how customers are treated in this locatetion then then derogatory remarks about my kids wow you two you be fired immediately gabby has the worst customers service she and her coworker needs to be fired immediately they think it a joke to treat customers poorly and obviously owner allows it noteven a call from the mgr of the store owner nothing wow
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June 2023 by Tabatha Sherman
We have been through a nightmare and Hayley and gabby have helped us so much these girls deserve a raise
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April 2023 by Ru2st2ped
Josue was very helpful, absolutely buy phones and get help from this store.
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March 2023 by Danielle Demott
Horrendous customer service. I had to go in twice to try and fix something. First time the man working looked like he just rolled out of bed with stains on his shirt said he fixed my autopay got charged extra for in person help. Got a notice that autopay was not set up went in again. The lady said she didnt know didnt know how to use crickets website or app and told me auto pay wasnt set up. So the guy before didnt do it. I then was charged AGAIN for in person help even though web/app wasnt working. Before i finished asking my questions she just abruptly started helping the person behind me with out any care. Ended up calling the cricket help line and finally got fixed. SKIP THE STORE! Just call the hotline instead. Waste of time.
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January 2023 by Rayna Blanchard
Wonderful customer service! Both employees were friendly and easy to talk to!!
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October 2022 by Isabella C.
Rude. Cheap is expensive. They don't care about the clients . They care only about ripping you of $$$ los abogados tienen tu información lol
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August 2021 by Liz Romero
I would have gladly posted a review because they were polite at the time but since they hacked my account and posted for me you can have 2 of the 5 stars you gave yourselves.EDIT: After I changed this review I went into the store and the same Alyssa that posted this for herself was unwilling to help me and I ended up having to go to a different stores on 84th to purchase the items I needed.
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August 2021 by Nicolas Madrid
I was looking for a family plan. I have been with Verizon for many years and lately noticed how bad the service has gotten. I wanted to transfer my phone number to Cricket. I took my Verizon account number and a temporary phone transfer pin that Verizon issued me. The customer service representative said that I would have to dial *7678 from my phone to get a pin from Verizon. When I tried to dial the number number I got a recording saying the number dialed could not be completed. I showed him the account number and the temporary phone number transfer pin but he insisted that I had to dial the *7678 number. He called someone on his phone and asked him something in Spanish, I didn't understand what he said. He tried dialing the number on my phone and after his many attempts failed, he told me that my phone was probably broken. My phone is a Samsung Galaxy S20 un-locked phone I excellent condition. In frustration, I left and went to Comcast to get my phone number transferred. I wonder how much business this stubborn employee chases away because he won't listen. I cannot recommend Cricket to anyone looking to transfer their number.
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July 2021 by Mary Gulledge
I came for help with my phone and the girl Alyyssa did great with helping me
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July 2021 by Kaitlynn Brown
Bought 3 iphones and 1 samsung alyssa made it a great experiance
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July 2021 by Bernice Freeland
Helped me transfer from spectrum. Alyssa was very patient.
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July 2021 by Vickie Roper
Alyssa is the best there is at cricket
