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February 2024 by Andre E.
I haven't had any bad experiences with their services outside of an occasional breakdown to an ATM or something like that. However, I don't know why they post open and close times if they don't actually adhere to them. I know no place opens or closes exactly at 9 or 5, but this place's doors are routinely locked 15-20 after they're supposed to be open and before they're supposed to close. And worst of all the employees just stand around chatting on the other side of the locked door. If you're not gonna serve your customers during business hours why bother having set hours?! I had time to walk to the lock doors, walk back to my car, write and post this review and they're still not to their posted closing time.
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January 2024 by Edgar Uriel Guillen
I practically think it's ridiculous, the ATM in front has been working properly for, I think, more than 6 months. You always make your transfer and it always gives you the receipt from someone, so I went to one of the women who works there and she despotantly told me that yes. I want to see it repaired, I repaired it myself and they are simply not interested, the worst service I have received in my life, I do not recommend it, I am currently reviewing exchange options. What a disappointment I have had with them for years and I did not realize the bad service they offer... .They also have an ATM in Commerce City co. And it never works correctly, don't waste your time in this place, the worst of the worst ???this is the name of the person who helped me, is it Abby or battlements, that's what she told me about her name she was very arrogant.
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March 2023 by Isaiah Espinoza
No point of coming after hours. Promoting 24 hour banking yet their atms are always down and doors are closed
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January 2023 by Lindsay E.
DO NOT GO TO THIS LOCATION!! AYLIN is very rude and disrespectful! Came in for a simple question and confusion about my account . She instantly got stern, belittled me and started raising her voice towards me. Don't be in customer service if you don't genuinely care to help people!!
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January 2023 by Alexander B.
They are amazing right on point, not too busy when I went. The lady up front (Demoire?) went out of her way and beyond to answer my questions and redirected me to the manager if she didn't know the answer.Definitely will be back.
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August 2022 by Concetta R.
This bank is the best. They always help me They go out of their way to help me in unusual business situations.
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June 2022 by Lora R.
Went in today to make a simple change to my checking account and I was informed I needed an appointment. The lobby was completely empty and there was only 1 person sitting with a banker. Previously I was told I didn't need an appointment that it was only essential during Covid. The teller was kind and had to ask a manager if I could be seen and I was then informed she was wrapping up her appointment to come back in an hour and a half...seriously. 1 appointment takes 1 1/2 hours???My simple change would have taken 5 minutes at most and I was treated like I didn't matter!! If you plan on visiting this branch...don't forget to make an appointment first!!
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October 2020 by Roy S.
I went in to open a new account. Ian was very inviting and knowledgeable. He educated me on all the accounts that the bank offered and welcomed me to the bank. I am looking forward to a long relationship with chase bank.
