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November 2023 by Yo Soy
Fix the ATM
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December 2022 by Rebeca Pena
Worst bank branch ever!! (92nd & Grant) It took more than 40 min to make a wire transfer. Nobody knows anything even the manager doesn't know anything. Doesn't even deserve a star.
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October 2022 by Matthew Ontiveros
Everett Jimenez was super nice and extremely helpful. Treated me with the upmost respect and comsideration
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August 2022 by Andy Molina
When this was BBVA I attempted to use the atm and it suddenly “went offline”. A week later i attempted to deposit cash and i inserted $300 but the atm said i deposited $260. I reported the issue right before PNC took over. BBVA seemed to agree that the ATM was faulty. A week ago i received a letter stating my dispute was not valid and that i would charged back the $40. Well PNC charged me $40 twice. Since PNCs bank hours are absurd I decided to call their reps over the phone. After being transferred three times i was finally hung up on. So what is the moral of this story PNC? A customer complains and you retaliate by charging them? I’d like to mention that “transition” from BBVA to PNC occurred during a federal/banking holiday so no one available…down right awful bank. Future customers be warned: PNC IS AWFUL
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July 2022 by firechicken racing
Wanna pay a $7 a month fee so they can use the money in your checking account to make themselves money? Then go here, it used to be free. Also the ATM is always broken.
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June 2022 by Christina Salazar
I have been coming to this branch for the last few months. Jose has always been very welcoming and very helpful. He makes me feel like a value customer.
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October 2021 by Andres Foster
When this was BBVA I attempted to use the atm and it suddenly “went offline”. A week later i attempted to deposit cash and i inserted $300 but the atm said i deposited $260. I reported the issue right before PNC took over. BBVA seemed to agree that the ATM was faulty. A week ago i received a letter stating my dispute was not valid and that i would charged back the $40. Well PNC charged me $40 twice. Since PNCs bank hours are absurd I decided to call their reps over the phone. After being transferred three times i was finally hung up on. So what is the moral of this story PNC? A customer complains and you retaliate by charging them? I’d like to mention that “transition” from BBVA to PNC occurred during a federal/banking holiday so no one available…down right awful bank. Future customers be warned: PNC IS AWFUL
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September 2021 by Reallywititdoe
They got some new employees in the past 2 months and they hardly understand English . Plus they don’t have manners and the bank always smells like Cheetos
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July 2021 by Cathy S.
Unhappy with this bank. Goodwill is a big account with this bank, I took my son's checks and to be cashed because he is locked up I had power of attorney which is a legal binding document my signature is just as good as his signature they wouldn't do anything about it I even had to wait a week and call them to find out if they heard plus I talk Spanish in front of me which I think is very rude I won't be going there I'll tell people not to go there
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April 2021 by Felicia Smith
After just having the worst, month long, experience at a credit union, we went to BBVA and were treated so well! Account opening was a breeze and everyone is so friendly! The security guard and gentlemen that opened our account went above and beyond for us. I highly recommend the BBVA on Grant!!! (Also, in case any one is wondering, they do have free account options with no monthly service fees)
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March 2021 by Chris Black
Despite being explicitly told in writing to not contact me again and having no business relationship of any kind if BBVA they refuse to acknowledge and continue spamming me scam offers. They do not respect your privacy and outright refused to remove my personal information from their system.Bank literally anywhere else as BBVA will, unquestionably, no do anything you ask of them even going so far as to break the law.
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December 2019 by Chef Randy Durden
Have only been with this bank for 3 weeks and i got charged a ISA fee... apparently they charge you 5% if you use your card for any company that isnt located in the USA. How am i supposed to know where these online companies are located. This actually branch hasnt been questioned nor has aby communication been made with them...however this review is for the company.. so it effects them all.
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October 2019 by André X
Worse than Regions, and that's saying something. There's a reason they have such a small market share.
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March 2019 by Charli Batt
I dont like the Banks policies but I love the staff at this location. They always go out of their way to help. The only reason I keep the account.
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February 2019 by Tomas Garcia
Started a business account here scammed me for my check. Kept it for over a week. I went in asked to cancel account and return check they refused. Then at the end gave me a check and closed my account blaming me for the innconnvienence and still didn't cash the cashiers check that was given to me. Went down to another branch and they cashed it. The amount of innconnvienence and stress they put on me was one the worst. Don't ever come to this branch unless you like dealing with ignorant clerks with no respect for clients. I've dealt with many banks this bank makes me realize how much better this were. Dealing with this bank is like dealing with a bank in a foreign country. Go to a real American bank this bank shouldn't even call itself a bank
