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May 2024 by Hannah Petersen
Never bank here, you will have nothing but issues and fraud. I’ve had nothing but problems since bank of the west got bought out by BMO. My money has been compromised via PayPal, and the people at this branch didn’t even want to help me. They basically told me I had to figure it out on my own to file a dispute. Meanwhile PayPal told me to go to my bank to file a dispute which I did in the first place. They couldn’t even pull the money from the rest of my account so the rest of my money won’t get compromised. So I still hope it’s there tomorrow. I’m not really sure how to figure this out on my own which is frustrating. BMO likes to turn your card off at any given notice when it’s apparent it’s not fraudulent. This happened to me and other members of my family. You’ve better off banking somewhere else like I am, Save your time and money so this also doesn’t happen to you.
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March 2024 by Devin L
Called the customer service hot line being a customer of there’s looking for help for something they didn’t know in location and was met with rudeness. Of sir it’s not our responsibility. So what is there responsibility
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December 2023 by Phred McRuckles
I walked in with the intention of opening an account. There was what seemed like a manager talking (while standing) to someone in his glass window office. Seemed like he was nearly finished. There was one customer in line in the lobby ahead of me. The guy in the office was talking to what seemed like a personal visitor. We were waiting for about 5 minutes.Finally the guy came out discussing the carpet with his visitor then finally called the lady in front of me to the counter. He couldn’t get his computer on line, so he had her get back in line. I said to her, “that’s doesn’t sound good”. She explained to me that she was doing an online transaction that was not working. She said she called the bank and was told she had to come in the bank to get it resolved. Finally she was called up to the counter to a different teller. (Now I’ve been waiting 14 to 15 minutes). The manager (again guessing that he was) said what can I do for you. I replied that I would like to open an account. He said I’ll be with you shortly. Finally the lady was walking past me to the door, and I could tell she was not happy with the outcome of her visit. She whispered to me that they were not helpful. Then the “maybe” Mgr, raised his voice across the lobby, said loudly “this is not the place to give a review”!WOW, I quickly turned around and walked out the door with the lady by my side.I’ll never go back to BMO!
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September 2023 by Elysse N
We bank here for my Job and the tellers are all very lovely people!
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March 2023 by Blake Vogt
I had such an amazing experience working with Gina to resolve an issue I had with needing to track something down. She was great to talk to and made my complicated problem seem easy and effortless. Thank you Gina!
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February 2023 by Amy Kaufmann
Gina Grimm is amazing to work with! She is such a super star!!Gina goes above and beyond to help us with both our small business and personal needs.We can not thank Gina enough for her kindness, wisdom, and attentiveness that she gives each one of her customers!Thank you Gina!!
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September 2022 by M García
I had a bad experience at the other bank of the west close by this one's the best super fast caring and nice!
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August 2022 by Amber roseman
I experienced a huge hiccup here due to a mistake I made that could have potentially ended poorly. I was extremely stressed and anxious. Despite feeling powerless, Rafeek was able to handle my issue within a few hours and resolve everything. I cannot explain how thankful I am. Thank you Rafeek!!!!!!
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June 2022 by Kreg Keller
Gina Grimm is and has been one of the most helpful people I have had the pleasure to work with. She is very personable and knowledgeable and a pleasure to work with!
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April 2022 by Susan Klebba
I’ve only come a few times on Saturdays, but Monica always gives good service. I appreciate that she works here.
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March 2022 by Isaiah Smith
I’ve been banking with this bank for the past 5 or 6 years and for the most part they have been a great place to bank with. I don’t know if it’s just this location or what, but they are never open when they are suppose to be and are always having some sort of issues with their “systems”. I’ve tried coming to the bank 3 or 4 time this month for cash withdrawals and their Lobby has been closed every time for various issues. Then I try using their drive thru atm and that “can’t dispense money at the moment” next time I come back I’ll be closing my account. I have no issue with the ppl that work here, they are great and the reason why I want to stay, but after today that’s not happening.
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February 2022 by A K
I should have read the reviews before walking into this bank. The teller who Initially engaged me for my banking need was nice, but the woman who is in charge of opening accounts is extremely rude. She raised her voice and started yelling at a potential future customer!I left the bank after talking to the ineffectual manager. WORST CUSTOMER SERVICE YOU CAN GET in a bank! Will not consider banking with them again! You are warned, read the other recent reviews too; Don’t bank with them, do not recommend them.
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January 2022 by Ooj A.
Really bad customer service with the upper management. Read the reviews, do NOT bank with them!
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December 2021 by Darryl
Careful of the Any Deposit Checking. Sounds simple to make a deposit every month, but the $10 fee will start racking up quickly if you change something up and forget the requirement. I only even had the checking account because they wouldn't let me use my actually good checking account with a credit union to pay credit card bills. Wells Fargo style of making you get multiple accounts. Worth avoiding.
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December 2021 by Elder Guillen
This location is always closed randomly. It’s inconvenient and frustrating.
