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August 2024 by Sandy R.
We walked in for an appointment for our two cats. We didn't even get to walk fully through the door before they were taking us back to see the vet, which was a good thing or so I thought. Everything went fine. The vet came in. They did bloodwork on one cat and had to do labs on the other cat as well because of a possible skin infection or allergies. I was very worried about my pets and I did not ask about pricing which I should have. We were in the office for about an hour and other than the bloodwork. The vet basically said that we would have to see specialist because there was nothing that she could do for my cats except provide medication she thought might help but she was not sure what was going on. She recommended a couple of specialist to pull one tooth that might be bugging my cat and told me the other cat might have cancer so she suggested I take him to an oncologist. We got up to the front and when the person at the front told me how much to visit the medication and bloodwork was going to be I just about dropped to the floor. I had my sick cat my hands. My son had the other cat and they're telling me that I have to pay an enormous amount of money that I didn't even have at that point. I offered to pay half of it and they demanded the full amount and pointed to assign that said full amount is due at appointment, but I didn't have time to see that before we went back to see the vet. Long story short I was trying to figure out how to pay the bill and the staff were awful to me!! The veterinarian never once told me that their blood test and lab work would be extremely expensive nor did she tell me that the medication was going to be that expensive. For 45 minutes, I stood there, trying to figure out how I was going to take care of this bill and the entire time the staff were not helpful and definitely treated me like I was crap. I was literally told to get out of the way because there were other people that were trying to make payments for their appointments. I was asked to call everybody I knew in order for them to help me, which I didn't have anyone to call. I finally said this is what I have and I can't pay anymore today, but I will come back and pay when I get my paycheck in a few days. They took the payment that I could make that day, but were very rude to me through that whole process. I did end up calling and making the rest of the payment and getting the medication that the cats needed, but I will never ever step foot back in that office and not just because the cost is ridiculous, but because of the way they treated me.
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January 2024 by Deanna Schwindt
Awesome people. Very caring. I know they care about your pet. I would recommend them highly. Very professional vet care!!
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December 2023 by Alexis Leo
The best in Sterling hands down the love and compassion they showed was truly one of a kind
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November 2023 by Carl Wells
Great place.
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October 2023 by Lisa R.
Super compassionate and friendly staff. I drive 45 minutes one way to have my pets seen here.
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September 2023 by Starsha Nelson
After a horrible experience at Steiner & Sills, I took my brothers kitten here. The visit was pleasant and professional. Me and my kitten were treated like we mattered. There wasn’t any name calling or allegations like there was at Sills. It’s worth the extra money. My kittens visit was only 68$ for her distemper booster & one flea treatment. I can tell my brothers fur baby is in great hands! I made an appointment for my 2 cats here next month.
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September 2023 by Traceey Grant
Took my dog with a gash on his leg I didn't have a appointment just wanted them to look and see if he needed stitches $170 for the walk in then wanted to sedate him board him unwell someone could look at him and that would be about $500 just to look at it so I took him to another vet they took a look said no stitches nessary put on a new bandage gave him a few treats at $0 that is service you could learn something about compassion
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August 2023 by James Ingersoll
This is a good vet they are very thorough at what they do and they check everything and make sure your dog is OK or your cat and they are great polite people. Good experience.
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August 2023 by Jose Ruiz
This place amazing. The lady who was there was caring and extremely helpful.
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June 2023 by Simon Prine
Very friendly staff, would highly recommend them.
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May 2023 by Sandy Swanson
Very caring and knowledgeable veterinarians and staff.
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April 2023 by Kimberly Williams
The staff was and has always been very kind and helpful. For Sophie’s last visit I’m so thankful for the care they gave her. She went in feeling terrible, and 2 days at home now she’s doing great! Her incision looks so clean and good. I’m impressed with the quality of work and care that was given to her. Thank you for being there when we need you! ⭐️?⭐️?⭐️
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April 2023 by Wade Tyrrell
Made a switch and so glad we did! Great team that gave our pups a warm welcome, exam and attention. Dr. Santistevan and team!
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February 2023 by Ali
I take my two cats, Fletcher and Daisy, and my dog, Chunky here quite regularly. Staff are always incredibly kind, accommodating, and so great with my babies! Despite how busy they seem, they always work hard to get you in for an appointment as soon as possible. They are incredibly compassionate and never rude with me. Prices are excellent as well. I am so grateful to everyone at Veterinary Medical for how great they are to my children and me!
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February 2023 by Jesse Courtney
Staff here are great. Really care about our pets and know what they are doing.
