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November 2023 by Christina Thompson
I BOUGHT A CAR FROM STERLING AUTO IN FRANKTOWN, AND BECAUSE I LIVED SO FAR AWAY, WE COMMUNICATED PRIMARILY OVER THE PHONE. I BELIEVED THE SALESMAN KNEW MORE THAN I DID BECAUSE I HAD A CAR THAT WOULD WORK FOR ME AND HE SAID HIS CAR WOULD WORK BETTER. I CAME TO THE DEALERSHIP TO FINISH THE LAST DETAILS ON THE VEHICLE. THEY WERE Eager TO GET ME OUT THE DOOR, SO I DIDN'T GET TO DRIVE OR EVEN LOOK AT THE CAR. I PHONED THEM AGAIN AFTER INFORMING THEM About THE AUTOMOBILE WAS EXPERIENCING ISSUES, AND THEY GAVE ME THE WARRANTEES' NUMBER, TELLING ME TO CALL THEM. I TOOK ACTION, BUT NOTHING HAPPENED; WE TOOK THE CAR TO THE AUTO SHOP TO GET IT FIXED, BUT THE WARRANTY COMPANY WOULD NOT CONTACT US BACK. WE TRANSPORTED THE CAR HOME AND ARE STILL WAITING FOR THEM TO CONTACT US. AFTER ANOTHER CALL TO THE DEALERSHIP, THEY OFFERED ME THE OPTIONS TO TRADE IN THE CAR AND GET SOMETHING DIFFERENT, BUT I DECLINED BECAUSE I DID NOT WANT TO BE STUCK PAYING FOR A BROKEN AUTOMOBILE. I RECENTLY CALLED THE DEALERSHIP TO FIND OUT HOW TO RELEASE THE VEHICLE BECAUSE I DID NOT WANT TO PAY FOR IT WHEN IT WASN'T WORKING, AND THE SALESPERSON ON THE PHONE TOLD ME TO HOLD, AND THEY HUNG UP. WHEN I CALL BACK, HE SAYS THE MANAGER WILL TAKE CARE OF IT AND GIVES THEM MY PHONE NUMBER IN THE HOPE THAT THEY WILL CALL ME BACK TO TRY TO RESOLVE THE ISSUE, BUT HE HASN'T.
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May 2023 by Patrick Couture
My daughter bought he first car from here. Before buying she told the sales man that the front doors did not unlock properly and showed him here claimed that he would fix it. So, after the sale she brought it back to get fixed and all they would do was to spray wd-40 and say "it's fixed" but it wasn't. Also the moon roof was broken but we didn't catch that but salesman said he knew nothing about that. Very disappointing for my daughter .
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April 2023 by Michael Huntington
I found Sterling Auto Sales through a car search app when I was looking for a pickup. The salesman (I will add his name later) was timely in his response, was upfront with the known issues of the truck I was looking at, and willing to accommodate my trip out by bringing the truck up from the other store. When I walked in and introduced myself he hands me the CARFAX, and asks me to look it over and ask questions before we looked an the vehicle. I appreciated his upfront and no pressure approach in the car buying process. My loan was even approved within a couple hours on a Saturday, my registration paperwork was at the county clerk’s office in just a few short weeks. This was an awesome experience that you rarely find anywhere, and without a doubt, tops the big name dealers. I will be contacting Sterling first the next time I need another vehicle!
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February 2023 by Christian Vest
This is by far the easiest and best experience buying a car I have ever had in my entire! I first spoke with a gentleman by the name of Adam who is located in a sister store in Franktown, Colorado. My wife was recently in a car accident so we did not have a way to get to either store and Adam did everything he possibly could to do stuff through text message and through emails. He was able to get us a beautiful car and have it delivered to the location here in Sterling. The gentleman that we dealt with here and Sterling, Travis, was wonderful and helped us every way he possibly could. He was very personable and down-to-earth and an absolute delight to deal with. This place has my business as long as we live in Sterling!
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February 2023 by Hannah Johnson
Adam is the best! Anytime I ever need a new car he’s always the first person I hit up. I’ve gotten all my cars through sterling auto sales and Adam especially always helps walk me through the process and makes sure I’m 100% taken care of. Definitely recommend!
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January 2023 by Diane Belden
Travis was amazing to work with. He helped us pick out the vehicle we wanted, was very professional, trustworthy and very genuine.Thank you for the help, Travis!
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April 2022 by Leonardo Alvarado
Matt and Adam helped us by all means to get the best financing on the truck I wanted. I'd definitely shop Sterling Auto Sales again. Great service from everyone overall.
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March 2022 by Jeremy Osborne
Great customer service, Friendly and helpful. most definitely recommend
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February 2022 by Andrea McMahon
Super fast and easy they’re very helpful.
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January 2022 by Trudie Littlefield
We wanted to say thank you to Adam and Travis for the vehicle we just purchased. Thank you for the great service you both provided.
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December 2021 by Aleah Clinard
My boyfriend & I bought 4 vechicles from Adam @ Sterling Automotive and each and everytime he has went above beyond for us finding us the best rate. I highly recommend him for any vehicle purchases. Thanks Adam!
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November 2021 by Jessica Williams
. I had a great experience at Sterling Auto Franktown. Adam was excellent in making sure every question was answered and we got into the vehicle we wanted. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. We have bought 3 cars from Sterling Auto in the last year and I highly recommend this dealership!
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October 2021 by Cindy Dodge
My family has bought 9 vehicles from Sterling Auto over the years. They make buying a car/truck so easy and non-stressful! I always recommend them to anyone asking! It doesn't matter which location Sterling/Franktown or who you deal with they are ALL knowledgeable polite and Trustworthy. Craig Josh (Sterling) Adam (Franktown) you won't be disappointed
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September 2021 by Quinn Tappy
I was just in a serious bind with a vehicle and came to Sterling Auto to help me get a good deal on a safe and reliable vehicle. I worked with Adam and he was very helpful throughout the whole process and got me into a much better vehicle. My family has always bought from Sterling Auto. This was my first time purchasing a vehicle and my experience with them proved to me why my family has always come back. Thanks Adam and Sterling Auto for all the help!
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August 2021 by Emerson Mechaley
the worst dealership i’ve ever encountered. purchased my vehicle 3 months ago, still have not received a title or any answers about it. I was never told they did not have the title. I’ve been calling them for 2 months with not a single answer, call back, or apology. I’ve been having to drive on expired paper plates for a month now. When I reached out to my bank though Sterling Auto Sales answered their call right away. Really hope a manager or owner sees this since they refuse to let me talk to either!
