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May 2023 by kim felix
They have no idea what they're doing, one of the lady's factory reset my phone making apple think it's being stolen and now we can't get back into it so -$200 and now since i can't even get into my phone i want my money back for the service i paid for since i can't even use it and it's not refundable even tho they were the ones to break it so at the end of the day i am -$235 i am not happy with this at all!
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April 2023 by Nicole Bailey
The store in sterling has been going down hill even since I quit there. It hasn’t been the same, some of the help they have has absolutely no idea what they are doing what so ever. It can take hours before you get any help, even for a simple accessory item. Standing there and an employee will said “I have no idea what I’m doing” and they are the only employee working that day, is a little ridiculous. They no longer get the training they need in order to actually do their job correctly or even strive in the business. It’s so sad and very irritating, especially when you are suppose to be the customer and you have to tell the employee how to do their job cause you used to work there and still know how it’s ran on a day to day basis. If I could go back and work there again, I probably would. I just have a feeling this store isn’t gonna last and/or they are just gonna continue going through help because of improper training or something else.
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April 2023 by Gloria Richhart
Haley did a great job helping us getting us the information we need and was very polite and helpful! Thank you for the great service!
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March 2023 by Omar Gutierrez
I moved into town and the wifi box I had with Verizon only powered one device so I canceled and was given 30 days to return. I called Verizon 800# 1) I asked for a label to be email nothing 2) asked to mail it, they said my address wasn't in Sterling I am in city limits 3) told them send to old address all my mail is being forwarded. I never got anything I'm the mail down to 3 weeks away went to THIS LOCATION and the lady that helped me called them and argued with the rep saying why are you going to charge him 200 I see the call he made and the notes the person took and now you say he needs a shipping box and label just from you and you can't email me on. So you going to charge him and he will get reimbursed on a maybe. Lady didn't want to talk with her anymore and asked for me. THEY CARE HERE!!
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October 2022 by brian may
The worst Verizon store ever. Rude people, rather not help you set up your new phone just so she could go home and eat! We will never go here again. Sydney Nebraska stor much better!
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July 2022 by Css Computers
Id rate this Verizon location at 0 stars if it was possible. The kid "working' was too lazy or lacking in knowledge to replace a simple phone I had lost while I was traveling, and add a new phone to my account. I stopped several days later at a different store, in a different state, that had responsible adults working, and they set me up with a great new phone at an amazing low price. I would not visit the Sterling Colorado location again if someone paid me! I actually had to go across the street and purchase a new tablet from Walmart, while having to walk everywhere until I was able to pick up my vehicle. I had no way to contact my friends and family to let them know what was going on, and was traveling far from home at the time. Thanks for nothing Sterling Verizon! Google voice is free and Walmart really came through for me with a very nice Lenovo tablet for a much better deal than this Verizon location offered, which was absolutely NOTHING!
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July 2022 by Walt Page
Went in twice in a week or so. Amanda was so wonderfully helpful. She went above and beyond really. I felt bad for her though. She was the only employee on the first visit. No other help and people waiting. Second visit, She had two brand new employees helping. It was mid afternoon and she still had not had a lunch break. Better take care of THIS employee!
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June 2022 by Mandy Maxwell
Cabera was awesome! Super helpful, patient, and kind! If pay is based on performance, give this girl a raise!
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April 2022 by Wendy Jerman
My 89 year old father was treated horrible today! He was having trouble getting his accessibility connected and they told him they could not help him. They were extremely rude. I was able to help him by simply updating his iPhone. Sad that the employees feel they have to treat the elderly with such disrespect.
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February 2022 by Lori
Terrible experience. I bought 2 screen protectors with warranty for 49.99 last year. The first replacement was fine but in the 2nd replacement they refused to honor the commitment to install it for free and wanted 35.00. OUTRAGEOUS!! I’ll never purchase from here again.
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February 2022 by Infinity Knot Photography Colorado
James Burke was amazingly helpful and answered all our questions. He made the process of getting new phones and updating our account very simple.
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January 2022 by andrew fraire
If you're lucky to get the phone picked up there then yeah tried calling for 2 days now and no one wants to answer
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January 2022 by Harold Miller
Knowledge, demeanor, interest are best we have experienced in years with cell phone companies.
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December 2021 by Brandi Torres
What wonderful helpful people there! I wish all business here In sterling were as friendly and helpful! Amanda is the best and saved me lots of money! And I cannot remember the other gals name but wow what great people...so so helpful!
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December 2021 by R Thompson
Super helpful and knowledgeable about what they do and very nice to work with