-
July 2024 by Ciarra A.
Well, I waited to write this review until certain my dog did not get the proper care for her UTI. Find a different vet!!!! The front desk guy lied to me several times about our results coming in. Finally i go in and ask for a printout. Sure enough everything was there. A day later, i call again about a prescription. The desk guy lies and says the antibiotic sensitivity test was not done. Even though i had the papers in front of me. Vet called back 5 minutes later stating her results were in only to prescribe the same antibiotic she'd already been on two rounds and didnt help. A 3rd round could have really caused some resistant bacteria badly. I noticed on her test that a different drug was twice as effective and asked about that, after politely declining another round. Turns out we did not even get the prescription we asked for, but a MUCH MORE EXPENSIVE and much less effective one instead????? We drove out of state to a different vet and i am glad we did or honestly I believe they would have no problem malpracticing their way to a dead dog. Screw this expensive ass place. Almost $2,000 and 2 months in with no resolution!!! Do not support this place. The only nice thing i can say is dr. McCullough should find another place to work because she seemed the only competent person in the place although definitely trained in pharmaceutical salesmanship. They are possibly very busy but my dogs life is important
-
September 2023 by Grady B.
Sooooooooo compassionate! Recently, we had a need for an emergency visit. I called on a Sunday, expecting to get an answering service, but Ross actually answered! Near tears, I could hardly speak. That was my first relief. We were able to get an appointment the following day, squeezed in he said. Yes, the second relief. They had moved to a new location, and easy to find. Hubby and I were immediately shown to an exam room, even though we were a tad early. Looks like there's designated cat rooms separate from dog rooms - verrrry cool - where Raleigh, an adorable tech, was quick to offer our furrr-baby a treat - crack for cats she called it, trying to comfort all of us. Trying hard to laugh, I was near hysterical and crying with worry. Gently, she jumped right to vitals. Not long waiting, Dr. Shannon was nothing short of aaahhhhhhMAZING! Asking lots of questions, she was so warm and extremely compassionate. Her interaction with Raleigh was friendly and encouraging too. (Tremendous team, I thought to myself.) Who knew there were tests for reflexes? With an extremely thorough exam, X-rays were taken, and explained in impeccable detail too. Her vast experience allowed a fairly quick diagnosis, describing this was something she had seen maybe once ever. Plenty of specifics, like we've never. Ever. had before, we were quickly put at ease. Dr. Shannon wasn't rushed at all, even being squeezed in. (Some vets that we've been to are only good for assisting over the Rainbow Bridge, sadly, and should just retire. Practicing with feigned interest is such a tragedy.) There was nothing for us to do but watch her over a few days. It really builds trust, going to a new vet, to hear them say 'just watch'. Well, that brought on fresh tears, and the third relief! There wasn't any need for my or hubbys' questions because she covered them all. Beth helped us check out and was a real sweetie too. We thought the bill was appropriate, not outrageous like we expected, for everything that was done! We've definitely found a new vet!
-
September 2023 by Marcy S.
Wow! It's impossible to find great care like this ! They actually answered the phone, had time to see my acutely ill dog ON A SATURDAY with no waiting for hours in a crowded waiting room! In addition, Dr Cowan gave my dog great care and explained her diagnosis and treatment thoroughly. Great vet techs and office staff too. This is a friendly, competent and well-run office' I feel lucky to have found them.
-
May 2023 by Annmarie N.
A great team of local vets -- with a vast home vet network when one's pet may need special care. Highly recommend.
-
November 2022 by Kiersten M.
I brought in my 7-y.o. pitbull-mix who was having some major issues with diarrhea, vomiting, and walking wobbly. Immediately we were seen for our 3:30pm appointment (11/27) and put to ease when lovely Dr. McCollough and wonderful vet tech Heather felt confident in what my boy had going on. After a urine analysis and blood tests, it was determined my little man is a diabetic and was battling ketoacidosis. We were given so much new information on diabetes in dogs and a new diet for him as well. We were given an entire demonstration on how to inject insulin the safe and correct way. After what had been a nightmare of a day, this clinic made me feel reassured and safe. I can't recommend these folks enough. This will be our #1 spot from here on out. (side note: Heather the lovely tech reached out to us this morning (11/29) just to check in on us before our follow-up appointment next week.) Forever thankful for the people who work in this field, but especially at BMAH. Thank you guys again! -Kiersten & Diesel
-
October 2022 by Patrice N.
Love this vet, its location and the people. We have brought our dogs and cats to this hospital for decades. One complaint, Brittany at the reception desk. She is rude, scripted and hung up on me when I asked if I could call her right back while determining if our new puppy had an emergency.
-
July 2022 by Rachel L.
Buffalo Mountain Animal Hospital did an outstanding job fitting our sick pup into their busy schedule while we were on vacation. Dr. Cowan and his staff were very friendly and thorough. They made us feel right at home and like we had been there before! We were emailed a very detailed report of the vet visit (never have I received something like that before) which was so nice. My only complaint is per the vet staff, there are 0/3 vet practices in the area that are able to keep dogs overnight and give IVs.
-
April 2022 by Jeanine Ingber
These women are wonderful! We had a minor emergency with a marrow bone lodged around our dogs lower jaw. They saw us right away and took great care of him. Thank you.
-
January 2022 by Elevation Fitness Colorado
I strongly recommend BMAH, they scheduled Lucy in to start her care for a reoccurring UTI in short order with thoroughness and excellent communication and follow up.
-
December 2021 by Phil Constantine
Had our first visit today for our new kittens. Every one was great. They took real care with my babies.
-
July 2021 by Cindy Q.
I am so very grateful for Buffalo Mountain Animal Hospital!! Our 12 year old dog was having gastric issues. Her first time up here in the mountains. Dr. Cowan was so great!! Put me at ease, treated our dog tenderly, and our experience with Kaitlin was awesome!! Caring staff, professional caregivers, timely service, friendly personnel. Our new mountain home veterinarian office!! Very pleased!!
-
June 2020 by Andy Stratton
I guess my first doctor interaction was with Dr. Christy – latest issues with Dr. Mark Cowan. Every time since, they claimed they do not have my dog's records from previous vet, then magically find them. Asked the same questions 2x by three different people, later seeing it was all in the chart they emailed me.
-
June 2020 by Andy S.
I guess my first doctor interaction was with Dr. Christy - latest issues with Dr. Mark Cowan. Every time since, they claimed they do not have my dog's records from previous vet, then magically find them. Asked the same questions 2x by three different people, later seeing it was all in the chart they emailed me. They didn't know that my dog was a female (concerning for a vet practice, especially when the doctor kept referring to her as a male). Recently went during COVID lock down and they did not address anything other than the expensive vaccinations so I could get refills on my dogs epilepsy meds so she won't have 5 seizures a day. I asked to talk to them about her cough, which is due to her cardiomyopathy. It was never address. About 30 minutes and $500 later, I complained. Mark wrote an email saying they would love to talk, gave them times and I never heard back. This seems to be in huge juxtaposition to what people have been posting as reviews, so maybe it's just me, but maybe this will help someone making decisions. Will be looking for a new vet unfortunately, my dog matters to me.
-
October 2019 by Winsome Cooke
They have been fantastic for my husky. They have always been available to answer any questions or concerns I’ve had and have gone out of their way to make sure stormy gets the care she needs. I highly recommend them!
-
August 2019 by Candace Parker
they are so good with your fur babies and amazing all around. they are very sweet and caring. this will be my forever animal hospital
