-
March 2024 by Vishal Patel
Showed up to my 9 am appointment. Door is locked, staff was trying to get in. No one is here to check us in.
-
February 2024 by Linda Medina Martinez
I had a really unpleasant experience with one of the massage therapist at this location. She became verbally accusatory when an error occurred during my checkin. Instead of helping me fix the error she walked out of the room and complained to the front desk. It was completely unprofessional. I never got my massage and instead left with a horrible and stressful experience. I’ve contacted management a couple of times and they’ve never responded.
-
November 2023 by John Clark
Got a text confirmation this morning for my appointment 3pm this afternoon. I show up and the place is dark - zero cars in the lot. No one inside, door is locked. I called the number and went to voicemail. Also received confirmations Friday and Saturday for my Sunday appointment. Sign on the door says open 8-8 Sunday. I was at the correct location. Must be out of business?
-
September 2023 by Jim Brown
Management is the reason for the low rating. After years of scheduling weekly sessions for weeks in advance they have now implemented a policy of not more than two future visits can be scheduled. With the best therapists booked 4-6 weeks out it means you can only get two appointments every six weeks.
-
September 2023 by Jennifer Fahey
They are impossible to schedule with. And when you do book something 2+ months out, they cancel it half the time.Today, they texted me to ask if I’d like a 3:00 appt due to a last minute cancellation. I texted back “yes” immediately. I showed up and they said, “ohhh, sorry. Did we text you back? You should have called us to confirm.”Apparently it’s my fault for showing up to an appt they offered me.
-
June 2023 by J F
They cancelled my follow up with a really great therapist.. memberships are pricey and you'll need to go a lot to have any chance at value.
-
March 2023 by Jennifer Holtzmann
It is next to impossible to get an appointment at this location. My last appointment here was over six months ago and that was after calling and calling and calling. Someone only answers the phone 1-2 out of 5 times, they have never returned a call when I leave a voicemail, and they don’t put their open appointments in the app (was told this by the receptionist the last time I went in). I’ve been a member since 2016 and since moving away from the location where I originally signed up, it’s just not worth the increases in monthly cost.
-
March 2023 by Kristen Henry
Wonderful place, just expect it to be very booked up because of how great the massage therapists are
-
December 2022 by Alex Avondo
This place is a scam they will steal your card info and charge you years down the road. Some fraud agencies need to look into Message envy
-
December 2022 by Furry Paws Care
Staff is always friendly! I love going in for a massages or facials!
-
November 2022 by JANINE DONELSON
This location is horrible! I have had 2 massages canceled in the last month. The first one had no explanation, and the second was someone called in sick. I can understand people get sick, but I scheduled these MONTHS ago and now I can’t get onto the schedule for another 6-8 weeks. Unfortunately I have 10 hours banked and will never be able to use them at this rate as more keep accruing. This place is such a scam. They keep charging you a massage a month, but are not able to keep up with the demand. It should be illegal for them to keep charging when they cannot fulfill their end. I have to keep this ridiculous membership to use my other massages I’ve already paid for, but at this rate I’m ready to cut the loss and be done with this place. HORRIBLE! I highly do no recommend using this place.
-
November 2022 by Josephine J.
It seems impossible to get in, and even if I do I've have 2 appointments get cancelled in a row just a few hours before.
-
October 2022 by Ramona Mcdaniel
My first time in my entire life having a massage and it was great. Korie was great and I will be returning again.
-
August 2022 by Hope Oglesby
I’ve been trying to get a massage scheduled for months and have had an extremely difficult time having anyone call me back. Finally had one scheduled and then was called a day before to say they accidentally booked my 60 min massage in a 90 min slot so would need to reschedule. I would understand if it was the other way around, but this was super frustrating.
-
July 2022 by Shannon Piner
If you have a membership, you should cancel now. Ten canceled appointments in a row at four different locations, over $700 dollars invested in this terrible corporation.