Ferguson Plumbing Supply is known for its exceptional customer service and employee empowerment. When a customer faced significant delays for an appliance from another retailer, Ferguson had the item in stock. Although there was a wait and initial difficulty locating the specific unit, the staff proactively upgraded the customer to a better model at no extra charge to resolve the issue immediately. The team is recognized for being super friendly and taking time to thoroughly research parts, even when an item is not in stock, to help customers find what they need. Long-term clients highlight that the knowledge and customer service of the staff are unmatched. While a customer occasionally experienced a wait and felt forgotten, the staff promptly addressed the situation. Ferguson is highly recommended for making customers happy and providing top-notch service.
Dean, Tosh, and the guys are the best. Knowledgeable and super helpful. They make it easier for us to get the job done.
January 2024
Lawrence was amazing! He was knowledgeable, thorough, timely and delivered exceptional customer service !!
December 2023
Although they didn't have the furnace ignitor I needed the gentleman at the sales counter took the time to research the part I needed and where I could find it. Super friendly service!
