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“I had an issue with my trailer connection and called Vital Parts because I had purchased a trailer hitch from them years ago and appreciated the custom service and Frank told me simply to drop by and he would take a look at the connection issue. I had no expectations because my request was so last minute but when I arrived Frank, James and Mike went to great pains to sort out the problem and ultimately did after careful troubleshooting, with a straightforward workaround. They completely salvaged my weekend work plans. I’m very thankful. Unparalleled friendliness and customer service!”
“Andrew provided excellent customer service with top-notch communication. He consistently kept me informed about the next steps. He had my vehicle back to me within the promised timeframe. My car looks so much better than when it was brand new! Thank you Glass House Paint Studios!”
“As the new owner of a restored 80s era Defender, I'm so thankful to have connected with Tony and the team at JC's British. I had purchased a sign unseen car from an out of state dealer that checked all the boxes. I was told the car was "perfect" (>900 miles post restoration, immaculate pictures, etc.) so I bought it without the usual diligence. Long story short: there were a few things that weren't quite right. Tony worked with the selling dealership to talk through what he uncovered, and was able to get the essentials paid for by the dealer as a part of the original transaction. Tony and the selling dealership acted with the utmost professionalism. What could have been a high regretful situation turns into a wonderful new addition to the garage for our family, and memories to be made cruising around town in our classic Defender. Thanks, Tony.”
“Great selection for anyone looking for supplies for a professional to show car quality finish on your project. It's nice to have a place in town vs having to order something online and wait should you need something else to get the job done.”
“The location in Sheridan is my go to location for my 2015 xterra Dillan Atwood was awesome he really helped me out with my truck and I are very happy! It was tough to find parts for my xterra but he found parts from Nissan and modified some other stuff for me and made it work! Can’t wait to get more work done on Dory! My blue xterra!It drives much much better! Got another quote right there for some future upgrades He explained everything along the way all the guys in there were cool! I know I can ask a lot of questions but they were not impatient or cocky at all. Good energy at the location at Sheridan! Keep up the good work guys and maybe my pavement prowler will get some offroad time sometime this summer!”
“Pretty efficient. I only waited 15 mins in line.I give it a 4 star because the first time I went here I called ahead to ensure they were open since a winter storm was coming that evening and they said they were but were actually closed which wasted 1hr of my time.”
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“Excellent Excellent customer experience. Took several months to get my Mercedes in which was a bummer, but I understand why these guys are so busy. My #1 concern is matching paint repairs on a metallic color, and the dreaded orange-peel when viewed in the sun. I am happy to report everything was done well and my car came back to me cleaner than when I dropped it off. 100% recommend.”