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July 2024 by Robert R.
Needed new lenses & an exam. First time coming to this America's Best Contacts & Eyeglasses location (been to 1 other before) and I left very satisfied, with both my initial and pick up visits when my lenses and frames were ready and they came out perfectly, for both my reading glasses and my sunglasses! Samantha, Gary, my eye tech Jennifer, Dr. Hellriegel and all the rest of the staff were so just so wonderful, helpful, attentive and patient with assisting me with all my requests and with answering all my many unending questions, while giving out the absolute best customer service. Highly recommend this ABC&E location, 10 out of 10! Thank you all very much for the fantastic service, frames and lenses, with top-notch quality work and product!! I will most definitely be back when I need a new pair & exam, and this, my #1 location, is where I'll come back to. You're the best, much appreciated!! Robert
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May 2024 by Susan Nguyen
I would recommend a different location, I was not happy and I'm still not happy. Not a great spot to go to, I felt cheated for my money. They should've explained a lot more before serving or charging me. Also, the people there were okay but the doctor there was not that nice, I felt like she was rude and in a rush.
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February 2024 by J
My glasses prescription was acting funny when I first picked them up. I had been using an old pair for a couple weeks though due to losing a lense. Gary reassured me that if I do not adjust, that we will get it figured out.
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February 2024 by narration time with chazz
Horrible customer service, person at the counter was incredibly rude and was also on her phone when we went to ask questions when we went with somone for a visit. Also when the person was pricing her glasses, we asked to price another set for a deal, since he had the page out and he grumbled “oh my god” under his breath. Horrible customer service and I’m gonna try the Denver location when I need mine and see how that fairs ??
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February 2024 by Isaiah M.
Darren is an idiot. Gave me an attitude the moment I walked in.. I just wanted my prescription for glasses. He told me he wouldn't give it to me without another exam, I said my prescription is still valid until April, per his colleague. I then called a separate location & a nice gentleman got my prescription mailed to me with a less than 30 second phone conversation with ZERO ATTITUDE OR HASSLE. Darren you a b--- n I mean it
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January 2024 by AO H
Really great experience. The staff was very kind. Man, tech has advanced making appointment very quick. Denise was sweet and looked out for me. Look forward to return visit!
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January 2024 by Justin Johnson
The doctor is great. The staff upfront not so much. Also, when I set the appointment to get contacts she told me it would be $69 but they made me pay $119. The guy told me it was for the trial contacts and fitting yet I had to ask for a trial pair..
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December 2023 by Ken Ruda
I had problems locating the store since Google Maps had me go to the back! I adjusted the map to account for where the front door is!
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October 2023 by Kia E.
Very impressed with the thoroughness of the eye exam. The eye doctor and all staff were very friendly and helpful with all my questions. I love my glasses and am so happy I can see better :) The glasses were made & shipped to the store in exactly one week. Very pleased with my experience- I will recommend anyone here! thank you
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September 2023 by Kat p
Haven't even had an exam at this place yet, and I have to write this bad review . I had an appointment scheduled for Saturday at 12:05. I walk in, and only 2 ladies are inside. I tell them I have an appointment. One of the ladies tells me we tried to call you. I didn't get ANY phone call from ANYONE!! The lady tells me that they have to close early because they are short staffed. Ok, how does that stop you from doing your job?! I live about a 5 minute drive from this America's best, I got to the store around 11:59. After I left the store, I got an email around 12:02 saying my appointment had been canceled! How hard is it to have sent me an email a few hours BEFORE my appointment time to let me know you're going to close early??Edit of my review: I finally had my appointment today at 4. The place was empty, so I got done pretty fast. The only thing I didn't like was that they first tried to charge me for an exam when I had the eye care plan. I told the receptionist lady that I had the eye care plan when she asked me about insurance. Second, they tried to charge me 20 for a pre exam that I never asked for. I've been to other America's best, and they had me sign a paper asking me if I wanted the exam or not, this one, however, did not. The lady did take off the $20 from my total, but still, it's really deceiving to try to charge someone for an exam that they didn't ask for. Won't be coming back to this location again. Thankfully, I can order my contacts online so I won't have to worry
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July 2023 by Leah
The manager I worked with was great when going through my insurance and reapplying the insurance to my order. Other than that this place is not great. I got my exam roughly 8 weeks ago and was told I would have my glasses a week later. So a week passes, no word on my glasses. I give it a few days and then call in to a very rude lady who tells me they have one pair (out of my order of 2 pairs and lenses). Fast forward to today, more than a month has passed since my glasses were supposed to be in, no calls, no updates. I have called in a few times and was always told "no we don't have them we will call you when they're in". I was ready to just cancel my order so I called today and FINALLY they have the rest of my order in. It took them over 5 weeks to get it in and I didn't even get a call or email or text or anything to tell me they were there. Other than the manager no one there seemed to be willing to help or do anything.
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July 2023 by Doj 44
If it were possible, I would award them 0 stars. I have never encountered customer service of such low quality, across any industry, as the one provided by the women at this particular location. They are extremely rude and unkind. The service they claimed to offer was deceitful. It astonishes me that they remain employed. Take a look at the previous reviews. Instead of providing canned responses and redirecting everyone to email "corporate," why not genuinely work on improving your customer service? It seems like you're just passing the buck!
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June 2023 by Leah Switzer
The manager I worked with was great when going through my insurance and reapplying the insurance to my order. Other than that this place is not great. I got my exam roughly 8 weeks ago and was told I would have my glasses a week later. So a week passes, no word on my glasses. I give it a few days and then call in to a very rude lady who tells me they have one pair (out of my order of 2 pairs and lenses). Fast forward to today, more than a month has passed since my glasses were supposed to be in, no calls, no updates. I have called in a few times and was always told "no we don't have them we will call you when they're in". I was ready to just cancel my order so I called today and FINALLY they have the rest of my order in. It took them over 5 weeks to get it in and I didn't even get a call or email or text or anything to tell me they were there. Other than the manager no one there seemed to be willing to help or do anything.
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June 2023 by Sophia Fair
Spoke to a Kathy and she was extremely rude. I would not recommend going here.
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June 2023 by stac l
Gal at front desk is less than helpful. In fact I'm pretty sure she doesn't want to be bothered at all, even tho customer service is & should be her priority.
