-
February 2024 by Cody Diaz
Good selection of parts. I really only deal with Ty but he had the best customer service! Very knowledgeable
-
December 2023 by D A
This happened in 2019, but I still will not return to O'Reilly.I had serpentine belt snap in an older Ford. The alternator, tensioner and battery all stopped working. I got all 4 parts from O'Reilly's "brand new". Took them home and realized the alternator was refurbished. I thought oh well, as long as it works. But it did not. I took it back to O'Reilly and asked for an exchange because I paid full price for a brand new alternator but received a non-working used one. They refused. I asked for a refund. Refused again. At that point I'm out over $200 and my truck still won't start.So I go across the street to AutoZone and received by far the best customer service ever. Not only did the manager accept a return(exchange) for a part he never sold me in the first place, he went out of his way to find me a brand new alternator and have it express shipped. Finished installing it and truck ran great ever since.I will continue to avoid this O'Reilly in particular and if given a choice when in need, I will always choose another store such as AutoZone or Napa.What kind of corporate policy doesn't except returns/refunds/exchanges for non-functioning items???
-
December 2023 by Kellina VanGaalen
I just stopped in to pick up tail light bulbs and the loveliest young man, named Chris, took the time to install them for me.I find that the store in Rifle, CO, is generally helpful and courteous.
-
August 2023 by Cory Stanley
I always come here for any of my auto care/accessories. Staff is very friendly and very helpful
-
April 2023 by olivia rose
They are always good to me , I trust their judgement. An older generation is wiser if you happen to catch one of those behind the counter , feel blessed ♡ I was.
-
November 2022 by Angela Osborne Shay
Great service!. We worked woth a employee named Tom and one named Curtis! Both were fantastic in answering questions and making sure we were satisfied woth our order ?
-
October 2022 by Eugenio Flores
Curtis did an awesome job helping me find and install a battery for my kia sorento! I couldnt recommend them enough!
-
September 2022 by Bruce Amato
Just want your money ?,,don't care at all if it fits,,don't trust what they say. They clearly don't have a clue,tried convincing me a part was just right when I needed another
-
August 2022 by Angela Shay
Great service!. We worked woth a employee named Tom and one named Curtis! Both were fantastic in answering questions and making sure we were satisfied woth our order ?
-
August 2022 by Freedom Fighter
Young guy needs to be trained in customer service better. Had to go find a tool but was just standing at register talking. I left went to auto zone
-
August 2022 by Steven Spevere
Helpful staff with good selection of parts.
-
August 2022 by D. Conner
They were extremely helpful and knowledgeable....
-
July 2022 by Arlene Peden
I went there to get antifreeze, there was none on the floor because the floors had been waxed the night before. A heavy set woman with dark hair was at the counter I asked her for the antifreeze and she just walked away. Then a few minutes later a man walked out and asked me if I was looking for the Dex cool antifreeze I said yes and he went in the back and got me a bottle. I felt like I was a bother for shopping there. Next time I'll go to Autozone!!!
-
February 2022 by Judith Rodriguez
One star is way too much for this place. Poor customer service, I always have to go to the closing employees because clearly the other guys lack some knowledge specially that one Trevor guy, has more attitude than knowledge. I suggest take your business to another local auto parts store, that will actually appreciate your business.
-
November 2021 by Curtis Earls
Great place for parts and friendly staff
