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February 2024 by KNG FAM
Staff is amazing friendly it always feels like I’m talking to close friends when I do business here they are very business oriented and they are doing Prices are good they have a lot of selection options
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September 2023 by Grym TV
Sold me an amplifier and a guitar a few months back. Got strapped for cash recently and went to sell the amp back to them at guaranteed half price. They lied and said they sold me a pedal with it. I never received a pedal with the amp. There wasn't a pedal on the floor with the amp. They never even mentioned a pedal when I bought the amp. Yet they wouldn't give me half price back and accused me of losing/keeping this mysterious pedal for myself.Again, let me reiterate, THEY NEVER SOLD ME A PEDAL WITH THIS AMPLIFIER, NOR DID THEY MENTION ONE CAME WITH IT. Complete rip off artists. I don't think the guy at the counter knew what was going on, but his rude manager behind him absolutely knew what she was doing. She ripped me off so she didn't have to give me what I was owed. This place is a joke.
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August 2023 by Rhonda VanDeGrift
I use top dollar. I've bought guns, backpack, knifes, tools, and I've sold tools, guns, amount other things like gold and silver. Top dollar has always treated me good ?. I give them 5 stars all day long for being the best pawn shop in pueblo. My ol lady is Rhonda vandegrift I'm James Neighbours and we both do our pawning at Top Dollar. Thanks Top Dollar Pawn on 4th st in pueblo Colorado
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February 2023 by Bobbi Fegan
Probably one of the worst pawn shops I've EVER seen, the staff was literally ghetto fabulous. Didn't try to interact with us at all, acted like we were below them because of the situation "we're there pawning". FYI we need our rent money and don't get paid until the 10th, I can't believe you get ANY service to be honest. Their barely giving 10% if your lucky and was just an absolute terrible experience all around. Literally offered us $60 on a $960 grow light, you e got to be joking right? I will NOT be returning and will be sure to let everyone I know how my experience went and to spread the word. People like you should NOT run businesses because your communication and professionalism skills SUCK, and maybe try being mindful of the business your running. I wouldn't be there if I wasn't in a tight spot JERKS! Your welcome ?
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September 2022 by Jaysynn Weatherford
They need to contact owners of there property because this is a huge inconvenience so try keeping your customers informed and upto date on stuff they have that matter to them
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June 2022 by Allen Peck
I randomly chose Top Dollar Pawn from Google as a possible retail outlet to buy my PlayStation 4 I had been searching for with no luck.Upon my arrival at Top Dollar Pawn, not only was I met with an immediate low-key, not invasive, greeting from the staff, who remembered me from my phone call a day or two prior to my visit. Impressive, that was. So I was given a few different options on which unit I wished to purchase. The chosen unit was then plugged in, hooked up, turned on and demonstrated, right in front of me so I was completely satisfied with the purchase I made. However, once I got home, I noticed a thing or two that I wasn't happy with. Being a refurbished item, you'll have that occasionally. Upon my returning the product to the store, I was somewhat expecting a bit of a hard time, as is usual for a pawn shop with the return of electronic items. However, to my surprise and pleasure, the staff, namely Rosalind and Misha, both made my second visit even better. They were quite friendly with me very helpful and accommodated my every need and then some. They were really cool people to deal with and I am very thankful that I've walked into Top Dollar Pawn that particular day. Again thank you Rosalind and Misha and Andrew for a very honest and Fair & Square Deal. From my past experiences, a pawn shop is not generally where you find service of this magnitude. However, I did just that.
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June 2022 by Aaron Rines
They have shut down because of a money laundering. I am still trying to find my xbox that I pawned. I read that you need to contact top dollar by the police station, but all the phones are off probably for this reason.
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June 2022 by Joseph Vela
Tried to pawn a new xbox and get close to 500. Girl behind the counter looked at me crazy,spat what she thought was facts, then offered half at most....so I went down to EZPawn and got 400$...extra star for new lights in front. Pawn better.
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May 2022 by Amanda Kay
Great prices and they usually make decent deals on the already marked down price, and usually if you call prior to your "must pay loan in full or lose item" date they will offer a 3-4 day extension on your loan. The employees and the owners work elbow to elbow to get customers taken care of in a timely manner. They have a hard time answering their business phone, and the isles are often crowded with product, making them hard to maneuver unless you have a Twiggy-style body. Worth the visit.
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April 2022 by Fedelina Martinez
Very unprofessional u bunch I’m of young racial uneducated people ruining that store lost a really good customer today talking the way you did when I entered your shop I will never take my money there ever never again Sorry vocabulary all the young workers there have I can’t deal with that no longer not even in a good day with your broke down faces
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March 2022 by Dan A
Absolutely terrific.Best customer service experience all the time
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March 2022 by Joseph Deal
I went into Top Dollar Pawn looking for a white gold and diamonds ring for my wife's upcoming birthday willing to spend money on what I'm sure is 1 of their most expensive type of items. Customer service at it's worst. No one greeted me. No one even bothered to acknowledge me. After standing at the jewelry case for about 5 minutes I walked around the entire jewelry case and look at the sunglasses and costume jewelry and then right back to the section that held the rings I was interested in. Still, no service. Being a black man I'm no stranger to this kind of treatment. Just another establishment that ruined repeat and future business. I'll NEVER return and will warn anyone I know that they may not be welcome in this place of business regardless of how much money you're willing to spend.
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December 2021 by Grance a Nancy
Amazing Place thier customer service is beyond five stars. To Me very friendly and caring . I appreciate the staff. I will recommend without any hesitation Thank being you Amazing to us customers.
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December 2021 by patricia marie
The staff are great the place is nice well kept I would recommend anytime
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December 2021 by Tim Johnson
Would not recommend this place at all! You think you’d try to help a paying a customer? A walk around for 10 minute not one of the 3 employees says a word, I finally ask for help and twice am told ill meet you over there, and go figure no one ever came to help ??♂️ so finally I walk out the door to two employees talking about a customer getting upset with her and calling her the B word ??? wonder why If that paints any type of picture of this pawn shops customer service ??♂️
