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November 2023 by Malia McArthur
Shout out to Joey Musso for being very attentive without being pushy. I despise shopping for a car due to the typical car salesman antics which he did not do. If you’re in the market for a car, come see him and you won’t have to deal with any nonsense, over promises, or games. Made the whole transaction very smooth, fast, and painless
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October 2023 by Andy Schweizer
Joey is the man! Within 15 minutes this man had 4 cars from all 3 lots pulled up and waiting for us. Honest! Had us in and out in less than 2 hours! While the rest were playing angry birds, he was hustling! 1,000,000% would recommend and I will be back again!
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October 2023 by Joseph Trujillo
Joey Musso was great. He went out of his way to make sure my needs were met and that I had a great experience purchasing my vehicle. I never felt any pressure or like I was being taken advantage of. Overall just a great customer experience!
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October 2023 by Andrew Medina
Took our car in for an oil change. Service guy tried to sell us an alignment that we did not need. We were also told, by not getting the alignment, my tire would be sucked up under my car. We wanted to take our car in for a repair and was told that it would cost us $165 for the diagnoses , but the amount that we pay for the diagnosis would not go toward the repair. We were told that they would not put my car back together until we pay to have it fixed. Almost sounds like once my car is torn down that it would be held hostage until the repair would be completed. Not willing to take that chance!
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September 2023 by Casey Neuerburg
My husband and I had a great buying experience with Joey Musso at Spradley! It was refreshing to work with a salesman who was honest, reliable, and proactive. We appreciate everything Joey did to ensure we were able to purchase the exact car we wanted. Thank you Joey for a great experience!
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August 2023 by Kevin Herrera
Big shout out to Charles Rivera & Jeff Dunker. I had an issue with the way something was done, they made sure to fix the problem and take care of me like they always have and I will never take my vehicles to another shop for any of my vehicle needs. This team is amazing and they really do care about the people and making things right. Give those guys a raise, they deserve it! Thanks guys, best mechanics in Pueblo, CO!
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August 2023 by T&D Ackerman
We purchased a vehicle today from Spradley with the assistance of Joey Musso. Joey was easy to communicate with beforehand and provided information about available new and used vehicles. Today was the easiest car buying experience we have ever had—looked over the lot, test drive and signed paperwork. Joey ensured our questions were answered before we drove off the lot. Thank you, Joey, for the stress free buying experience AND for the voucher for the bushel of chile.
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August 2023 by Cameron
Jeremy saved my a** on my way home from a trip. No repair shop for 200 miles could work me in on a Saturday, my a/c was out and I have 3 young kids I needed to drive back to Dallas in 100+ degree heat. Jeremy had me fixed same day and we made it home in a comfortable ride. Thanks again!
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August 2023 by Matte Refic
Absolute worst experience I’ve ever had dealing with any company ever. I dropped off my work van for a repair, which they told me would take two days after two days they informed me that they weren’t able to locate the part and will inform me when they could. A week later, I called to see for an update on the repair, which they informed me that they were still looking for the part. One week later, I called them again after no update, again they told me they were still having a hard time locating the part.. So I called the first auto parts store that came up in a Google search and they informed me they could have the part in one day. I then called Spradley to inform them that I was able to locate the part in less than one minute. 24 hours later my van was finally finished, but I was 2 weeks behind on work. I will absolutely never do business with Spradley ever again I will recommend that others never do either. Especially business owners to rely on their vehicles.
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August 2023 by kevin salazar
This is the second experience with a vehicle purchase with Spradley and your sales and finance department and we are very pleased to be a customer thanks to Randy Romero and Adrian Medina. It was reliable, fast and honest and we will return as always for more service.
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August 2023 by Sheena Lara
Very good experience on finding me something I like and in my price range. Joey Musso was great help really outgoing and easy to talk to . I appreciate how he made my time there go by smoothly. Thanks again your awesome. ?
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July 2023 by genny Kennedy
Got an oil change and I actually bought my vehicle there a while back and about buying another not pushy to give you space down your dad
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July 2023 by Tanya Curran
Joey was super helpful and provided a no pressure, stress-free experience! I appreciated that he listened to what I was wanting and helped me find just the right vehicles for my needs! Thanks for a wonderful experience!!!
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July 2023 by Ted Nidiffer
I received a confirmation call and email a couple days before my service date. I replied to the email and asked on the phone if I would have a loaner and was told "Yes, there will be one waiting." I arrived early and checked in with the service consultant that was stationed next to mine as mine was not at his desk. When my service consultant returned he immediately starting helping someone else and went outside to look at and diagnose a problem with their car. After helping them he checked me in and offered me the shuttle across the street to get a rental. This was not what I was told would happen. Then of course upon returning to get my vehicle I had to take the rental back. Just all around poor communication and expectation management. Had I been told I would have to get my own rental from across the street and Spradley would pay for it I would have at least known what to expect and not been blind sided by it.
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July 2023 by Rhianna A
Do not bring your vehicle here. SHADY CROOKED establishment. We have been having our 2005 Chevy avalanche serviced here for the last 5 years and never had a problem. We dropped our truck off Thursday night June 22 and received news the following Wednesday June 28, almost a week later, that it had been broken into the night before on Tuesday June 27th. We were also informed that the services for the vehicle had not begun despite the fact that it had been there for six days. Even though the truck had a broken driver window and damaged ignition switch, the truck was left out for two more nights on the lot completely unprotected other than the “one security guard” that monitors both dealerships and 5 company security cameras that we were told do not work. Subsequently, on June 30th a family member arrived at the dealership to retrieve the pictures of the break-in which are needed for insurance purposes. However, upon arrival it was discovered not only did the dealership not have the pictures they were asked to take for insurance purposes, but the vehicle was missing from the property as well. Everyone including our service technician Matt Valdez claimed they had no idea that the truck was officially stolen and off the premises. Had that family member not arrived on the 30th to retrieve those pictures and documentation, who knows how long we would have been sitting here with no knowledge that our family vehicle was stolen. This dealership has neglected to communicate in a professional timely manner that both crimes were committed days apart to anyone in our family. Both incidents were made aware to our family when we continuously called, left messages and eventually showed up to see exactly what damage had occurred on Tuesday night. To make matters worse, their invoice claims the vehicle was broken into over the weekend even though the owner of the vehicle was told over the phone on Wednesday June 28 that the original break-in occurred the previous night on Tuesday June 27th. In addition to the lack of correct information concerning the dates of the break-in, there are no pictures showing the damage that Matt Valdez promised to send the owner by the end of the day Wednesday June 28. Their invoice also states the vehicle was stolen the night of June 30, which is impossible considering the family member made the discovery that the vehicle was missing and not on the premises at 11 am on June 30 after she contacted the local authorities. This dealership has made no effort to take this this matter seriously, and has not been helpful regarding our loss of our family truck, which is used to haul water and trash and is a necessity as we live in a remote area. After being a loyal customer for 5 years, it is a huge disappointment at the lack of professionalism, and customer care regarding this dealership. Rather than being sympathetic, multiple individuals who work at Spradley Chevrolet brushed off this recent crime and claimed “it happens all the time, that’s Pueblo for you.” How many times does it actually happen?, our family is left to ponder in the distress of this unfortunate and terrible event that seemed completely avoidable. Had this dealership taken better precautions to ensure their customer’s vehicles safety while in their possession, and provided correct information regarding the incidents without contradicting themselves, we would still have our family truck. This company is not affiliated with the Better Business Bureau, which we were unaware of and would have never trusted them with our vehicle had we known. Our family strongly believes that foul play occurred and would suggest finding a credible dealership that not only protects their vehicles but values their customers trust and business.
