First Cash Pawn offers a mix of customer experiences. Many reviews highlight the helpfulness of employees, especially in guiding customers through purchases and providing good service. One employee received special praise for her professionalism and support during a difficult personal time. However, some customers noted issues such as high prices on certain items like Blu-rays and delays in store opening times. While a few reviews described employees as having a flat attitude, others emphasized that staff are polite and non-judgmental, especially towards respectful customers. Overall, First Cash Pawn is recognized for its great selection and knowledgeable staff, making it a favored choice among frequent pawn shop visitors.