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March 2024 by Dena Stevens
The store's customer service is abysmal, with unhelpful and indifferent staff who seem uninterested in assisting customers. The employees are inattentive, showing no concern for customer satisfaction. The service is lackluster, with employees displaying apathy and neglect towards customer needs. Overall, the customer service at this store is subpar, leaving much to be desired in terms of quality and attentiveness.The delivery personnel were inexperienced and careless, causing damage and failing to fulfill their promise of reassembly. I was unable to close or reinstall either the storm door or the interior door without assistance.I wonder if the delivery personnel treat all unsuspecting customers with the same disrespect. Would they appreciate their friends and family being treated in such a manner?
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March 2024 by Dillon Schrodt
This store knows customer service! I was welcomed, ask questions about my needs, guided in the process all without a pushy sales approach. The delivery was on time and handled with the upmost care. The appliance looks and runs great despite being called “open box”. Would definitely recommend this store. Dr. Young should be your go-to person.
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February 2024 by April Rose
Poor customer service resolving defective furniture. When I went to the store the associate told me that the added protection was not needed because it was covered under manufacturer warranty. I order my items on line and the made my delivery appointment and didn’t advise me of it. When I went to the store they said they talked with me and confirmed the date. I never talked to them. My furniture was delivered on 1/16/2024 and the seams of the sofa cushion are falling apart. I hadn’t had the sofa for a month. I called and asked if they can repair under warranty. The manager advised me that there was no warranty that I had to purchase it at the time of sale. Now I’m stuck with a sofa I need to repair. It’s only 45 days old. I was thinking of getting other items from this location however after this I will use another company.
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February 2024 by Kirsti Giordano
The delivery guys, I believe their names are Alan and Zae?, were awesome and extremely helpful!!
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February 2024 by C. S.
It was nice that a business took over the empty location of bed bath & beyond we went in there and heard the employees say we were snooty not sure where that snooty if we're looking at damaged appliances and furniture lol
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February 2024 by Terri Peteque
Very kind and professional
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February 2024 by Alonzo Armendariz
No pressure and answer all questions
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February 2024 by Diana Larkins
Bought a refrigerator from them and it does not work.Lost all of my food. Called them next day and was told if I didn't buy ther warranty they won't do anything about it. Spen 700 dollars for a broken appliance.
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February 2024 by Hank Borunda
Brand new appliances 1/2 off. Don’t sleep
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February 2024 by Chino PR
Great experience. Came around to see my options and get ideas. Great staff, Kayla answered all my questions and made sure to make some good suggestions. Most definitely be back and recommend.
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January 2024 by Mike Powell
A1 experience. We bought an entire set of appliances and couldn't be happier!
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December 2023 by Melissa Waller
Kim was very helpful to get us a fridge that met out size and budget requirements. We found stock that had little to no damage for a very reduced price.
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December 2023 by Chris Niederstadt
Great prices, customer service was exceptional. Everyone was very knowledgeable and helpful all the way to the delivery team, as they were very careful and polite and very efficient
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December 2023 by Justin Pickard
Had a great experience with these guys. I called to inquire about a gas range and the sales rep who helped me, Jess, went above and beyond to make sure I knew exactly what I was purchasing. I will DEFINITELEY be using them again and highly recommend American Freight to anyone else looking for a quality appliance. Thanks Jess!
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December 2023 by Phil Huval
Just bought an open-box Bosch dishwasher from the Pueblo store. Great service, friendly, the dishwasher works perfectly and was an excellent price. Glad you've opened in Pueblo and keep up the good work.
