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May 2023 by Sarah Satterly
I dropped off my sons Boy Scout shirt to have 2 patches replaced and 2 patches added and also have the shirt cleaned and pressed on 4/26/23. I was told it would be ready on 5/3/23 after 5pm per claim ticket. I was called on 5/4 and told that the seamstress had a question for me regarding 1 of the patches and given a phone number and told to call her. I called her and advised on placement of the patch and told the other 3 were done and just this one needed to be done. I went to pick up the shirt on 5/5 and was told it was ready but missed the van and would be there Monday. My husband went to pick it up today 5/9 around 11:30 and was told it was not there yet and should be there in about an hour. Each encounter in person and on the phone was meet with short responses and the feeling that we are inconveniencing them . I picked up the shirt today and as shown in the pictures instead of one of the patches being replaced they just placed it below the old one. After I paid I noticed this and was offered to leave it there and it would be fixed for no charge I declined because my son needed to wear this shirt tonight and who knows how long it would take to be fixed. I then asked for a refund for just the charge of that patch removal and replacement since the old one was left on above the new one the manager was called and while on the phone Theresa laughed about the situation. I was refunded $9 out of $36. The shirt does not look clean and only the sleeves look pressed so tonight my son goes to his uniform inspection with this shirt. Poor customer service . This patches were pinned and the claim tag said clean and remove and replace patches.Services: Ironing
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February 2023 by Michael L.
First of all, I'd give this ABSOLUTE GARBAGE of a Dry Cleaners zero star if it would allow!!! Now, with that being said, let me tell you that Aaron is the most worthless business owner I have ever encountered (I find it hard to believe that he's an owner of anything, let alone a dry cleaners), be that as it may, this clown had the audacity to call me a liar the first time I had to approach him about an issue that was his responsibility to fix (which is common for him based on other reviews I've read). The long of the short is that his broke down machines and employees damaged a zipper on a nearly brand-new winter coat after it was brought in for cleaning. I initially overlooked the price gouging and thought I'd give the guy an opportunity to build his business and reputation in the community, after he charged me $15.00 to clean one coat (keep in mind, I had brought in 35 coats at this point and was going to be bringing in 15-30 coats every two weeks for cleaning going forward) but this potential increase in business for him wasn't worth the cost of repairing the damage that his business had caused. NO, he thought it would be better to argue about it, cast blame on me and say that "I brought the coat in already damaged". The only thing that was "already damaged" was his warped brain. Needless to say, Acme Dry Cleaners (Aaron states that they have six locations in the Pueblo, CO, so I would avoid them ALL!!!) didn't resolve the issue and lost my business. The only positive thing that came from the whole ordeal is that Acme Dry Cleaners is getting their "day in court", with this review. Trust me when I say that you shouldn't do business with them, it will only end up bad for you!!!
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October 2022 by Jackie H.
I dropped my wedding dresses off September 2021 and it's now October 2022; a FULL YEAR later and they're still NOT preserved because they're having problems getting boxes for them! He's got 1 dresses boxed and doesn't have a box for the other dress so I told him to put the 2nd dress in the same box and I didn't receive an apology or a discount for this LONG unnecessary wait!
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March 2022 by ARLENE BLACK
Great price and great work. I would recommend this business. Also, nice people.
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March 2022 by Andrew Sauthoff
Put a hole in my dress shirt. Very obviously their fault as the pin mark was ironed into it. To be fair this store was very nice and admitted they caused the problem but told my wife we had to take it to the Pueblo store to see if the seamstress could fix it. At the other store they were rude and denied it was their fault.
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March 2022 by Stephen Klein
Closest dry cleaners to Canon now. Good service.
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October 2021 by Glenda M.
I took 4 sets of draperies & only received 3 sets. I spoke to the owner twice which ended both times, with him insisting that he has proof that I had received all 4 sets, & left to the back of his store, saying "I'm not going to argue with you". i returned again to speak to the owner. me: I need to speak to the owner. Lesley: the owners don't come in here. Me: I've spoken to the owner face to face 2 times (last week) Lesley: well I've never seen them. me: please give them this letter. The letter was requesting reimbursement for my lost curtains. Within a few hours, the owners wife called me asking pertinent questions & by the 3rd call stated that she was sorry that my curtains had been found and were available for pick up. no apologies from Lesley, just "here they are". OMG, why does someone have to threaten with further action to resolve a simple request? Other than the owners wife, they have very poor customer service.
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May 2021 by Elizabeth Curtis Sather
They ruined my vintage silk scarf by putting a pin through it.
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March 2020 by felix gallardo
Will see how good of job is done on the shirts
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March 2020 by Queen Latifa
They did not call me when my comforter was ready. When I went to pick it up, the attendant asked me if I was paying cash or credit, I replied credit. She ran my card and gave me a receipt. I looked at it only to find a service charge. I asked her what the charge was for and why didn't she say something; her reply "it's on the door." I told her it shouldn't matter if it's on the door, she should have said something; a simple courtesy. She shrugged me off. I will not give them any more of my time or business. In addition to all of that, the comforter does not smell fresh, I had to let it air out and spray it with some linen spray.
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March 2018 by Laredo
$5.35 for jeans to be laundered or starched$3.00 for a shirtThis is a company taking advantage of Pueblowest not having competition with dry cleaners
