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April 2024 by Rich Colaiano
This pharmacy is nuts! You wait 30 to 45 minutes in the drive-through for them to tell you they don’t have all your prescriptions and you need to come back tomorrow. They’ve done this two times in a row, won’t be back to this pharmacy.
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March 2024 by Rebecca Heckenbach
Has gone significantly downhill and other than Morgan the staff is awful and rude! Not at all what it once was! Makes me so sad! And why do they open at 9am now??? What is that all about? SO incredibly frustrating!!!!
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February 2024 by Mason Rufener
On hold for 20 minutes with them, one person ahead of me,only to have them hang up on me without saying a word. Called them back and had two people ahead of me. Absolute trash service. If you call within an hour of their lunch break they will 100% ignore your call in the hopes of waiting you out and you will be punished for you patience by getting hung up on if you out wait them. Gotta love needing your medication only to be blocked from it because someone doesn't feel like doing their job today. Screw this place.
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December 2023 by Robert Free
Avoid this pharmacy at all costs. Unprofessional, inept, and rude all in one. 24 hours post op and still cannot get my pain prescription. My large family and I are done with not only this location, but also this company as a whole. This is not a unique experience for us here, and based on other one star reviews it is widespread. I have been attempting to call since yesterday afternoon and evening after we stopped initially, and now calling today morning and afternoon. Phone system hangs you up after 2 minutes on hold. If you do get through to someone it is someone not in the pharmacy and they put you on hold to help someone in line to buy shampoo even when you plead for help for a medical reason. This store's behavior should be criminal.
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December 2023 by Clay Kraus
Waited over a week for a prescription to be filled because they were out of stock. Went to pick it up when I was notified that it was ready, to find out that that it was never filled. This was after waiting 30 minutes behind 3 cars in their drive thru.
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December 2023 by Shauna Hannon
I thought the King Soopers - Stroh Ranch pharmacy was bad, but this Walgreens pharmacy is extra terrible. First they lie toYou about a prescription being ready when you call them, then you getThere, and they tell you they don’t knowWhat you’re talking about, that I actually spoke to No one on the phone, and they can’t even pronounce the name of the prescription.I’m Surprised such an incompetent and unprofessional pharmacy likeThis can stay in business. Once they can actually complete a simple task of fillingA face cream prescription, all of my prescriptions will be sent elsewhere.
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December 2023 by Charles Gaughan
This location repeatedly demonstrates clinical and managerial incompetence, patient neglect and verbal abuse. Have consistently put our daughter’s health and safety in jeopardy. Have cost us, our providers and other Walgreens pharmacies endless hours of fruitless runaround. Staff and pharmacist contentious, refuse to accept accountability or responsibility for errors, will not facilitate problem solving, will not coordinate with others Walgreens pharmacies to obtain prescriptions. Are rude in front of other customers. and right-fight. Several of our providers and doctors refuse to send them prescriptions due to their incompetence. We will not use ANY Walgreens location until the organization demonstrates they can correct this store’s issues.
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November 2023 by Rick Slocum
Just switched over from the dismal Castle Rock Walgreens and these clowns aren't any better. Time will tell I guess. Customer service is dead and gone!
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October 2023 by Chace Prochazka
In store shopping seems fine. Sometimes a line at checkout but there are lines everywhere.The pharmacy is TERRIBLE. The last prescriptions I had filled took over 48 hours. I won't be using the anymore.
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October 2023 by J Lynn
Can’t do it one more minute. I’m done!Another month left six days after doc sent my blood pressure meds through and once again I am left with high pressure and no meds. They said another company filling and told me to come back Monday. I came back Monday and still no meds. Got in my car called and moved my meds to Safeway. Over it. Been 20 years with Walgreens. I have never had so many problems ever! It ends today . Terrible!! Some lady told me if I wanted to call another Walgreens I could check if they had “a few pills to get me by” until it was filled? Said they did not have any . I asked if she could call for me to figure out how I could have a few pills so I wasn’t without high blood pressure meds and sick until filled . She said no. Last month they “ lost” my meds and same thing! At least lady back there last month knew me and helped to get me a few till they “ found” where my blood pressure meds were a week later! Now she even quit . Please find somewhere else to go!!!! Not worth your health. My friends never have these problems. They do not go to Walgreens.I do have to say the Walgreens in castlerock is fantastic !!! Never had problems there and so nice.Oh….Another funny thing…lead pharmacist Vanessa…telling others they don’t take Medicaid ….does she think people are stupid and would buy that? Castlerock Walgreens DOES take Medicaid no problem ? So funny ! Really? You just don’t do that to people. Ridiculous . Go to castlerock Walgreens people! Go to Safeway! Anywhere but Stroh Walgreens would be my recommendation !!Since leaving review I might mention one last interesting situation. I was waiting to pay. Kiddo was at photo helping someone. They told me it would be a minute. Next thing I know two more people come to photo and… you guessed it… the girl helped them and left me standing forever with all my stuff on counter … seems employees just don’t care here. Not one other employee came to help!
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October 2023 by Derek Penner
Had an appointment to get a flu shot and it took almost 2 hrs to get it done. I showed up on time also, every time I go to Walgreens it’s a nightmare. Never again.
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October 2023 by Jen S.
We scheduled a Covid vax and waited 45 minutes; while we waited, we witnessed an older gentleman say he was completely out of his medication that was supposed to be ready the day before. The Pharmacist told him it's sold out and didn't even try to help him or transfer the script somewhere else who may have it. She didn't even care, poor guy. We also witnessed a lot of folks come in because they got an alert that their meds were there, but they weren't. This Pharmacist was the worst we've ever seen.... they need someone with better office management skills.
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October 2023 by S. Su
This store needs to improve the Wi-Fi connection, digital/paper coupon don't work, reward 0 balance! The app doesn't work in this location!The staff can't do anything to help!
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September 2023 by Amber Dedus
THE ABSOLUTE WORST PHARMACY EVER! I have never been treated so poorly by a pharmacy - was interrupted multiple times while trying to explain a situation (the pharmacy screwed up) and had to even ask twice if I could finish my sentence. Once I did, I was abruptly told "it will be ready by 2pm." Prior to finally getting an actual person on the phone AT this actual pharmacy, I sat on hold twice a total of 40 minutes. It wasn't until I spoke to the store manager that the pharmacy actually took my call. I stopped using this pharmacy over two years ago for many reasons, and thought I could give them a try again, BOY WAS I WRONG. This Walgreens is a disgrace - they should just close if they can't even speak to customers in a respectful way.
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August 2023 by Haley Piper
This Walgreens never has medications in stock and are incompetent and lazy. When they don’t have the meds for a few days, you will ask for another Walgreens in their system and they won’t provide it. Fed up and done
