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April 2024 by David Fines
Great customer service, I would like to thank Ruben and Cindy for assisting me. They went above and beyond to try and help me. I recommend working with StorQuest clean, safe and easy to access.
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April 2024 by Murphy Barrera
Rough start up process. Did everything online with relative ease. Once I signed my lease I was gtg, so I thought. I showed up on the move in date, no one was present at the office. I assumed I would get a key code for the gate or some other Instructions via email or other means. Because time was tight I ended up following someone in and headed to my unit. It was locked. Guess I figured it would just be unlocked for me to put on my own lock once I downloaded my stuff. Welp that wasnt the case now I'm stuck inside.Sure wish the staff were present to streamline this process. I called the corporate number only to get disconnected while on hold both times I called so they could call the store and get a status. I eventually made it out following someone else again. Now I notice the sign on the door that they won't be back for over an hour?!? Dang, what's the point of buisness hours anyways.The experience started off smooth.... guess we'll see once I talk to someone at the office as I sit in my car for an hour. Sucks I took off work for this.Photo says open, door says closed. Boo
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April 2024 by 孔祥颖
I have been using this storage for over 2 years,this place is very trustful and always clean, indoor or outdoor, both very nice !!!Manager Ruben is a professional and friendly guy. I am highly recommend this Storage! You won’t disappoint!!
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April 2024 by ken howell
Timely, courteous, helpful, clean facility. We love Ruben, he is great, friendly, and very professional.
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April 2024 by Pat Norkett
Easy to work with and great customer service.
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April 2024 by Joseph O'Dell
Wonderful experience! Simple and easy process from start to finish. You can even let your dog wander not worry about it getting lost ;)
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April 2024 by Hoyt The Plumber
Malisa saved our future today, as I might have gone to jail based on how mad Samantha @ the Pony Express location left us high and dry, 100% isolated from my unit due to the removal of the driveway access with NO notice. She made my wife cry as we built our moving plans around having access to our belongings.Malisa saved the day! She had empathy, and consideration and patience and help me calm!! I was about to go haywire on someone, and she defused a chaotic situation - like a pro. She deserves more money added to her paycheck and probably outta elevate her among the leadership at this company.Love ya, thanks for all your help!!
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March 2024 by Abel Marcano
Mrs. Malisa's attention was very excellent and very helpful, with a very good disposition and a great attitude to help me with what I needed!
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March 2024 by Nathan Lafountain
Malissa was extremely helpful and friendly.She found me the perfect unit for my needs. I planned on spending the day searching for a storage unit, but I didn't have to because I found the prefect one at a great price!
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March 2024 by Mei Brown
This review is ONLY for Malisa Y! She was amazing and kind and the only person truly helpful at this location!
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February 2024 by Keri Malone
Just moved in and showed up a hot mess and Ruben, the manager, was a doll. Helped me out so much and was so kind. Clean storage unit. Nice place. Even the girl on the phone that I talked to was very kind and helpful. Great facility. Customer service on point!
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February 2024 by Brytani West
Ruben was so sweet and helpful had me all taken care of in less the 20 minutes. Such an amazing worker
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November 2023 by John Canino
Top-notch, Very professional and kind. Personal touch That can't be matched also very happy with the unit itself.Hats off to Stephanie, Ruben The new assistant manager can't remember her name And her side kick.
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November 2023 by Charles Groce
The only complaint I have is that they don't give discounts to veterans. They only give discounts to active military members.
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October 2023 by Catherine S
Arrived during normal business hours (midday) from out of state with a truck load+ to store and NO ONE was here to give me access to the storage area I had already paid for. Apparently the person on duty wasn't, he'd called in sick. The managers from two other StorQuest facilities were kind enough to come and give me the keys to my storage but that 3 hour wait cost me $80+ for extra time on the truck and trailer rental. I also had to make the 44 mile round trip the next business day to sign the contract. I am not happy with this StorQuest; no note was on the door advising of a contact in this situation so there was no backup. It took a number of phone calls to find assistance and it cost me and those helping me considerable time and inconvenience and money! I'm grateful the other managers were located and were able to assist.
