-
November 2023 by Karli Gerber
My husband and I will not be returning to this store. We waited for 45 minutes to get an item that they said was ready for pick up. Their website says that they price match and when my husband tried to show them the same item we were purchasing was much cheaper at Cabela's they said they don't price match. Do not waste your time here. Cabela's is much more organized and has better pricing.
-
November 2023 by J C
Been going here since it opened and after my last visit it's hard to say if I'll be back. With 4 people behind the counter and only 3 customers in the store, I asked them to show me what ammo they have available for my specific weapon because the isle is just a pile of all types of ammo and I didn't have time to sit there and read the entire inventory to find only ammo for 1 of my guns. Instead the old man and woman he was working with barely looked up at me and just pointed me to an isle. I explained I wanted them to show me and the response was the same boxes. There was at least one other person in the back too and it was like 2:30-3 PM on a weekday, it wasn't busy at all but the employees all were, they hardly looked up at me even though I had already spent several minutes trying to navigate the ammo isle. I know that old guy's been there since it was pretty much opened and I've purchased two or three guns from him directly so I'm really surprised for the disrespect. I guess he didn't realize I can just come on here and put him on blast did he?I went directly to Murdoch's across the street and they were thrilled to talk to me about ammo and show me exactly everything they have that would work in the specific gun (I'm sorry I purchased from Sportsman's instead) I was shopping for. It took the guy about 1.5 minutes to explain all of it and also tell me about the two types they didn't have that I could possibly find on another day. I can understand why at the same time of day there was easily 10 times more people at this place.With customer service like that Sportsman's will be joining Gander Mountain soon enough.
-
November 2023 by A J
Not a great selection for women's. The young guy working the register was awful had a bad attitude. I told him something I got rang up wrong and he just said oh really then ran my card anyway. He could have cared less, no customer service what so ever.
-
November 2023 by Dave A.
Just called the gun counter and the guy who worked there was a rude mf and acted super tough through the phone. Told me to read to website correctly and I read it out loud to him and he hung up like a soft individual. Your website does not tell us if the product is at the warehouse or onsite. Fix this issue.
-
July 2023 by Travis Toler
Excellent experience overall. Bought multiple firearms and a safe. Barry and Kale in firearms took great care of me. I will be continuing to bring my business to this store. Barry is seriously knowledgeable about firearms and ammo. He’s one of the reasons I will be back.
-
July 2023 by Erin G
We aren't super sporty people but love popping in here for outdoor treasures. We recently picked up a couple paddle boards and needed life vests. Popped into Sportsmans and they had exactly what we needed and.. they were on sale! The staff here is super friendly and make shopping here a pleasant experience.
-
July 2023 by Zambony Jackson
Very unfriendly and unhelpful staff in the firearms department. Came here twice a week apart. First time I stood around for 30 minutes waiting for the two employees behind the firearms counter to finish socializing with a customer and his small dog. This did not happen in an even remotely timely manner. Came back a week later and tried asking a question about a product. The older gentleman was not only unhelpful but also rather rude in his tone of voice and dismissed me as if I had no business buying from him.If you’re looking for firearms or ammo, save yourself a trip and try any of the other fine firearms shops in the area.
-
July 2023 by Fox Den
I don’t know it’s tough economic times, bad location or whatever the reason is but the place is almost always empty, but all I know is the employees (at least 5 of them) in the gun ( hunting) section is unfriendly, non-supportive and not very helpful. Maybe they need to be paid more to really care about customer service or make a sale. The last salesman also had an attitude issue so that was the last straw…I have better luck with Cabela’s down the road so needless to say where I’d go to from now on and recommend to whoever needs sporting equipments.The saying is “you show you don’t need us, we don’t need you!!”By the way, there should be an option for zero star rating. One star is too generous.
-
June 2023 by Vincent Saldana
Yesterday was a rough day in the store. I was shopping yesterday at the Parker location and was approached by an older gentleman with my friend. He was an older man working there. He greeted us and we said thank you and walked away. He then told us he wouldn’t let us get away that easy. He approached us and started to tell us a joke. Standing there to humor him, we listened to his joke. The joke was not in great taste. As United States Marines, we take suicide very seriously. The joke continued talking about a woman wanting to jump from a bridge. He then talks about a gentleman trying to save this person with a kiss. The joke ended up that the guy trying to save this person was a man and that he kissed a man. I really don’t think it’s appropriate to tell these jokes. I’m going through my own PTSD right now and have hard times to not think about suicidal ideations. Leaving there triggered me. Luckily I did have a VA appointment today and can get help. I hope this doesn’t happen to any other person in this store. I’m in mental distress right now and do not appreciate this unprofessional manner in the store. I will not be returning. Please contact me anytime.
-
June 2023 by Vincent S.
Yesterday was a rough day in the store. I was shopping yesterday at the Parker location and was approached by an older gentleman with my friend. He was an older man working there. He greeted us and we said thank you and walked away. He then told us he wouldn't let us get away that easy. He approached us and started to tell us a joke. Standing there to humor him, we listened to his joke. The joke was not in great taste. As United States Marines, we take suicide very seriously. The joke continued talking about a woman wanting to jump from a bridge. He then talks about a gentleman trying to save this person with a kiss. The joke ended up that the guy trying to save this person was a man and that he kissed a man. I really don't think it's appropriate to tell these jokes. I'm going through my own PTSD right now and have hard times to not think about suicidal ideations. Leaving there triggered me. Luckily I did have a VA appointment today and can get help. I hope this doesn't happen to any other person in this store. I'm in mental distress right now and do not appreciate this unprofessional manner in the store. I will not be returning. Please contact me anytime.
-
June 2023 by Chris Sass
Scott I believe was his name, at the register area, great conversation and recommendations on items you had in stock to help meet my needs. I’ll admit I wasn’t quite sure what I needed but he pointed me in the right direction and I got exactly what I needed. Top notch service and earned a lifetime customer. 5/30/2023 ~7pm thanks for the help and great service! Will be back for all my needs in the future. I hope management knows what a valuable asset he is.
-
April 2023 by Tom Nakatani (t2co)
Was really glad when this location opened up as I didn't enjoy the drive to their Westminster area shop. There used to be one off of Abilene but it shut down during the last recession and it was sorely missed.This is a very large outdoor / sports store with a huge selection of items. They have a good firearms selection and great prices (usually about 10% lower) than what I've found at other places. They can special order items and I used them once for an FFA transfer but found it quicker to use a smaller dealer.Overall this is a great chain and love having them in the area.
-
April 2023 by Lawrence
Giving it three stars just because everything in this place is way overpriced. Other then that it literally has everything you need for hunting, hiking, camping etc. I’d rather shop online and get half the price for what they charge in this place. I’m surprised it hasn’t closed down because it’s never busy inside
-
April 2023 by Brian Thomas
Scary quiet. Honestly I am concerned about buying anything significant. Seems like they won't be in business if I need to return something. 1 person at checkout (yes, I had to wait) and 3 people behind the gun counter. More employees than customers in my opinion.
-
April 2023 by Torin Koski
If I could put a negative 5 stars, I would! Absolute worst customer service I have ever encountered anywhere!! Online stated items I needed were in stock. They weren't - according to the sales associate who apparently pretended to look for them in the warehouse. I ordered them online and selected SHIP TO HOME. The next day, they notified me that one was ready for pickup in store and the other was scheduled to be shipped TO THE STORE, even after I selected "ship to home". Now, the one item I've been waiting for to ship to store is lost and after four calls to customer service, they tell me that "it's out of their hands" and that I just need to be patient to wait and see "IF" the item re-ships. UPS Tracking shows item is damaged and they are doing NOTHING to resolve the issue with the item that is technically still in their chain of custody since it's being shipped to their store. My advice - shop somewhere else!!!
