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January 2024 by Merlita Evanoff
Representative was very helpful, professionnal and courteous.
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October 2023 by Ryan Yantz
Highly recommend going into the store over the online option. Nick was extremely helpful, responsive, and timely with all our questions. We really appreciated the pressure-free and high quality service and look forward to our new furniture once it arrives. Thank you!
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May 2023 by Anne Herrington
I found a couch that is built for a short person like me 5’4”. I’m years of looking for couches. This is the first place I have found something that fits me. The sales team is wonderful. They work as a team and are very helpful.
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April 2023 by Pamela Nevins
It was great! People don't pounce on you when you walk in. No pressure. They let you look around and then when you need them, there they are. Mark helped me and he was very pleasant and helpful. Great store. Well appointed.
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April 2023 by Nancy Bradley
Associate was knowledgeable, listened to me re: my needs and found exactly what I needed. The furniture in my apartment was destroyed from flood. The only furniture that wasn't destroyed was what I purchased6 years ago at La-Z-Boy.
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January 2023 by Sophie Aragon
Love Lazy Boy! If you want good service and quality this is the place to go. They are always willing to help and don’t pressure you to buy something. You truly get what you pay for!
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January 2023 by robert johnson
We bought a new power recliner, with 3 separate "pillow" sections. Headrest, middle of the back and lumbar. It was delivered on 12/21/22.One week later, the middle section, collapsed. We bought the 5yr warranty. I was told by the sales lady, to call the warranty dept. She did say, it will take some time for anyone to answer the phone. NO LIE. Lazy boy has the WORST customer service I have ever dealt with. Never again lazy boy. Their so called "comfort specialist" wasn't very comfy because I was never able to get a hold of them. The same irritating music trac played over n over..The worst furniture buying experience EVER.
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January 2023 by Tina OBryan
Great experience with Cookie picking put recliners. She was very informative and very helpful. I would go back to this store just because of her.
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December 2022 by Geoff Wasteneys
We are still waiting on delivery of our furniture. Was supposed to be in November before thanks giving. Still waiting on the love seat we did get the couch. Parker store is the absolute worst experience no one follows up with you . Every time we call they check and it’s done being made. Just waiting to be loaded on the truck. Since November?? Don’t buy Lazy boy. The worst experience ever!!!
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December 2022 by Helen Cassella
Ordered two custom recliner chairs on March 12, 2022 and was told by the salesman they would be delivered in six months. On the sales receipt, he wrote 6 to 9 months. I called last month and was told the chairs would be delivered in December. Today I was told the chairs would be delivered next month. No apology, over promise and under deliver and no customer service. I would not recommend this store.
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November 2022 by D Bailey
Love the Parker La-Z-Boy store. Have bought ALL our living room furniture their starting in 2000. You can see how long the furniture lasts. We are just now replacing the old furniture with new colors and features.
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November 2022 by Kelly Condie
Cookie was amazing. I did my purchase over the phone because I was recovering from surgery I told her what I needed and she went way and beyond to find me exactly what I needed and facilitated getting my purchase delivered in the rush time frame. This is my second purchase from this store and lucky Cookie helped me both times. I recommend this store highly.
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October 2022 by Roger Bottoms
My 10 yr old lazy boy recliner broke. I went to see if it could be repaired, no luck. I really needed a replacement fast because of an upcoming surgery. I needed to sleep on the recliner for a couple of weeks while healing. The sales person was extremely helpful and knowledgeable.He went way out of his way to help.
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October 2022 by Natasha Baez-Huppert
Great customer service! We had a wonderful experience and are looking forward to getting our furniture!
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September 2022 by Sharon Culbertson
Shopping for new family room furniture in the Parker La-Z-Boy store was a pleasant experience ! The sales people and store manager were extremely helpful and were patient with my multiple questions! I was able to take a few fabric samples home along with a print out quote so I could review it with my husband. We made a quick decision and returned to the store to place our order. The sales clerk met us at the store entrance and efficiently completed the paperwork. Labor Day Discounts were added without any hassle . I highly recommend this furniture store to anyone looking to make home changes.
