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January 2024 by Tanya Thompson
Love this store! They have everything... I mean everything! Go try it out and feel the experience yourself!
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January 2024 by Britany Uhrlaub-Carter
There is always a condescending tone from staff at EVERY single one of these 'marketplace' versions of king soopers...like its got to be a mandatory part of the training protocol.
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January 2024 by Jackson W
The employee Sydney was the most kind person ever. As someone struggling with cerebral palsy she helped me in the self, check out and help me carry my drinks over and pick some stuff up off of the really high shelves. She is truly one of a kind and deserves the biggest raise ever.
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January 2024 by Josh Myers
Constant trend away from customer service, along with increasing prices and record profit, why shop at King Soopers? They decreased the amount of available cashiers, increased “big brother” recording at self check out which makes everything more difficult. Front end manager was rude and trying to push customers to be quicker with bagging and paying. What’s your market King Soopers? If I want better customer service I’ll go to Whole Foods or Trader Joe’s. If I want cheaper prices I’ll go to Wal Mart or Target.
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January 2024 by Cody R
Abysmal customer service from several employees at this location. I tried to return several items from a king soopers nearby and they used every excuse they could think of to go against Kroger policy and refuse them. I had both my digital receipt associated with my king sooper card AND my physical receipt. The items were new, unused, and had everything they came with. This Kings sold the items I had in this store.When I tried to call and speak with a general manager for this location it was one of the associates I dealt with in store who answered the phone, they placed me on a 30 minute hold before terminating the call. I spend 10’s of thousands of dollars at kings and when I tried to make an honest return I was treated like a drug addict trying to scam them. I’m going to contact corporate tomorrow and see if they’re even allowed to flat out refuse genuine returns like this because it was both humiliating and embarrassing, not to mention a colossal waste of my time for no reason. Basically if you’re a young person expect to be treated like an addict and a criminal at this king soopers.
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January 2024 by Kat Mitchell
This is my favorite grocery store, hands down. They have a full liquor store, quality produce, sushi counter, cafe with seating, Starbucks, pharmacy, clothing section, and more ? It's definitely a bit overwhelming the first few times, but worth taking the time to figure out. It is truly one stop shopping.
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December 2023 by Michelle Thomas
It feels a bit strange to review a grocery store, but I want the team at this location to have credit for how awesome they are even if it's just in a small way. I have had so many positive customer service experiences here over the past 2 years, I couldn't list them all. I once had a store manager notice I was looking lost and then personally help me hunt down an obscure cheese. He even worked to help me find the best deal. Mostly it's just the friendliness. Last night, the woman helping at self checkout was so warm and friendly. We had a brief but pleasant exchange about kids and cereal that left me smiling. That happens a lot. Today I needed customer service, and they were more helpful than they had to be. I have shopped at various King Soopers for years, but this one stands out. These are good people.
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November 2023 by A.L. R
Shame on you Parker King Soopers Cottonwood and store manager Jimmy. I wanted to purchase out of my own pocket 10 turkeys to donate to low income families and Jimmy the store manager denied the request. Way to help out your local community sir. I didn't ask for the turkeys to be free or for the tax to be exempt. I was willing to pay full price and was told I couldn't purchase them. I am a loyal customer that visits this location at least 4 times a week. It disgusts me that an organization so big would not allow a local resident to make a donation purchase to help local families in need. I'm sure Safeway and Walmart won't deny someone who is trying to help our community.
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November 2023 by Julia Bilderback
11/19/23-While trying to grab a case of soda I cut myself. I found three employees and asked if I could have a band-aid. A they said that they had them at the service desk on one of the girls took off in that direction after saying follow me. When we got to the desk there was a line and instead of grabbing a band-aid for me she then proceeds to ignore me and start helping people in the line while I'm standing their putting pressure to try and stop the blood. I give up and just walk away since she had no intention of helping me. As I went back to find my mother so we could go I see the other employees she had been with and they said that they thought she was going home, I told them no that she had started to help other people at the front desk and the guy then they took off after her. I went and told my mother what had happened and we found another employee that finally got us one out of a first aid kit by the bathroom. None of the other employees cared that someone had gotten hurt or that I was possibly getting blood on items in their store. Horrible customer service and everyone should avoid this store.
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October 2023 by Tracy Speer
Charles at the Cottonwood location in Parker, Co was obviously overworked and still doing such a great job. Brought my groceries to my car and was so very pleasant. And I know they were short staffed because I got an email. He was exceptionally polite and efficient.
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September 2023 by Archie Choudhary
Best place to shop from grocery, clothing, kitchen gadgets, makeup, shoes, Colorado collection of clothes, keychains, mugs and everything you want under one roof.
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July 2023 by Zach Kent
Stock is good although not really the spot to shop for non-perishables. I basically only get pickup orders here, and the pickup department representatives always do a fantastic job. Wes is notably personable anytime he brings out my order.
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July 2023 by PrincessMopar
I have shopped at this store a few times with my family and always feel as though I'm being watched and judged, especially by the security guard (what store needs a security guard?!) with dark hair and glasses. Not once have I ever done anything to make him think I'm a trouble maker and I would never steal! A couple times I have walked past him and said hello. He never says anything but sure gives me a hateful/glaring eye! Then there was one time King Soopers was getting ready to close (it was 10:50) and I was trying to make my way to the self checkout because regular registers are not open. I stopped to grab an item that I needed and out of the blue he comes around the corner and tells me "the store is closed, you need to get out of here!" I told him "I'm sorry, I'm trying to make my way to the register". I'm scanning my items and he's watching me like a hawk with his arms folded! I tried telling the clerk, but it was obvious she didn't care, she just wanted to leave.This security guard made me so uncomfortable I doubt I'll shop at this store for a while!
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July 2023 by Pat S.
The pharmacy has a very rude person named Chelsea. I have seen her being rude to other people, but today she was rude to me because the lights went out at pharmacy the pharmacy and I said well I'll just sit here a little bit to see if the lights come back on at this king Soopers, she said you can just leave in a very bad tone. I did complain to King Soopers business office but I doubt if anything will be done. The rep from the business office said she apologized but nothing will probably be done about it.
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June 2023 by Svetlana Lobyan
Absolutely love this store because it is a one stop shop and you can even buy cute everyday clothing. Love their kids clothing sales and have purchased plenty of things for my kids to wear on a day to day basis. Great selection of beer too!
