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October 2023 by Christine T.
My family and I purchased a huge toolbox while my husband was on a business trip as a surprise for his birthday. The staff were extremely helpful, patient and supportive. The four members that helped us were Jade, Peyton, Deandre and Natalie. Unfortunately, the survey only gives you two weeks to put in a review and I apologize to all four of them for failing to do the survey in time. They are all excellent employees and we truly appreciate them helping us out. The store was closing and the system kept going down but they continued to help us with patience and kindness. Thank you all so much!
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September 2023 by Tim R.
We ordered Bali blackout/insulated blinds for 2 rooms to replace a prior order from this store in 2016. Measure was paid for and went fine. Order placed through Lauren in flooring and she screwed it up. Over charge of $1253.00. Wrong blinds delivered. Lots of unreturned phone calls, lots of finger pointing. Tried to reorder in person twice with Terri Schuman but she lied each time that I talked to her never ordered the blinds and wouldn't call to let me know, which I could have understood. Manager Tess 303-909-3680 was partially helpful but only offer gifts cards. WTF Got a full refund less the cost of the measurement. These ppl are just awful and none of this had to happen. Just completely unacceptable.
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August 2023 by Tanya M.
For anyone "hiring" Home Depot for any major home work, be advised: The team and the store management is by far, the most unprofessional, most uncommunicative and will create a most horrific experience -- and all for the $$$$ fee you pay them. TL;DR After engaging 5 (FIVE!) managers, and one store "top" manager, none would return calls without constant and repeated babysitting/managing in order to get them on the phone. And 3 weeks after this all started, the horror in this project continues (ie. our garbage disposal is still sitting in a box in our living room). Read on: 1. We paid $$$$ for kitchen countertops. The HP rep took our order incorrectly so.. 2. We had to modify it AFTER money was transacted due to the egregious error by the rep. This is when we should have pulled out.) 3. Home depot: Generously fixed those errors before the work began. 4. Day 1: The hired company (Home depot sub contracts out) sent out a subcontractor of their own. He moved our stove -- and he wasn't supposed to. 5. Me (Now the gen contractor for this work): Learned the hired company - Front Range - was not going to put the stove back. They said the sub-contractor isn't supposed to move appliances, and he said he did it ou tof a "courtesy" to us. :-( (Fuming) 6. Day 2: (Stove still in middle of living room) 7. Day 2: Installers come -- different set of contractors. They don't know how to put the bar-countertop on. (!!!!) They say the measurements are wrong (!!!) But we didn't provide the measurements -- THEY did. 8. Day 2: We had to help the installers figure out how the countertop was to fit on the bar. 9. Day 3: New sub contractors come: supposedly to install garbage disposal, faucet and plumbing (to dishwasher as well). **They say it's an extra $475 to put in garbage disposal. Despite contract saying it was included. ----- INTERMISSION ---- I have been on the phone with whoever will take my calls at ALL of these companies -- including Home Depot. Home Depot was the original "Contractor" and farmed all this work out to these incompetent and unprofessional people. But Home Depot managers don't like to respond to emails or take phone calls. 10. Here we are -- 3 weeks later. For a 3-day job. Garbage disposal is still in the middle of our floor. Front Range and Delta Mechanical: Were supposed to send someone over to install it yesterday (monday). Nobody came. Nobody called us. Home Depot still doesn't know what is going on with it. I have an email from 8:30 last evening that says they don't know why the plumber did not arrive. And I still can't get a Home Depot manager on the phone: Jeremy, Tess and Kate have been 3 of the 5 people I continue to sit on hold for at Home Depot in Parker. BEWARE.
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June 2023 by Paige B.
Needed new cabinets. Went in took us about 30 minutes to find someone who would help us. An when in helping us it wasn't much help at all. My husband and I had to do all the lifting, seeing as my husband has two broken collar bones you can imagine it not being very easy for him to help me so I did pretty all the lifting on my own. We told the lady what we had wanted and she was like oh I don't have that in stock and we looked at her a bit confused because we can see it. It was almost like she wasn't trying to help us because she didn't want to help physically do any labor, so she said that she didn't have enough in stock when we visibly counted it an she did. It sucks when people don't wanna do their job it doesn't make it easy for people to want to come into store and purchase things when the customer service is subpar. Won't be making Home Depot my one stop shop for home improvements might just make that ace, or Lowe's.
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February 2023 by Steven S H C.
What are you looking for? It is a huge store and without the app, you will have hard time finding what you are looking for. I do. I wish all the HD are laid out the same way but that is not the case.For this store, anything garden related is to the right of the store and you can not miss it. I usually visit either hardware or plumbing related and you kinda get to know where they are located. Oddly enough, sprinkler related items are way to the middle back wall. There is a hard working gentleman nearby if you happen to get lucky but usually helps are hard to find and having the app to get the exact location is the best bet.Lowes is closer to me but I have been trying best not to go their for plumbing and sprinkler related parts because they are always out or have sizes that are way off. Definitely not geared toward the average homeowners.
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December 2022 by Valerie O.
I had two broken vertical blinds where the reinforcement that attached to the clip had worn out completely. I had been struggling with these blinds for six months. Kerry Edwards of department 23 and 59, had an immediate solution for me. He is quite handy, and he reinforced the break with a few layers of clear tape and gave me instructions on how to re hang the verticals. I am very pleased with his service which has gone above and beyond what one would expect. He charged me nothing. I am proud of this employee and plan to return to buy custom blinds soon because of Kerry. One man has made a big difference in the service offered from your store and I will definitely be back soon.
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October 2022 by Blake N.
Jerks. Total jerks. Take your Business to Lowes. I had one item that I didn't have the receipt for when I wanted to return it and we had switched banks so I no longer had the card. They said "I'm issuing you a warning. Next time you will be reprimanded. The bottom of the receipt explains everything." What does that mean? A warning? What is this threat? Why do I feel like I broke the law when I didn't? What is this new crappy policy? I'll go to Lowes from now on to not feel like I'm being attacked.
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September 2022 by Jace S.
Love Parker, Colorado Home Depot. I've learned that many things are used electronically now and the service desk employee, Tark, explained to me that a lot of things that are being order through your phone can easily be done by phone. He also was truthful and said, "we are not the best, but we do our best to keep our customers happy as best as possible!" So, yes days can be hard for everyone especially those bad days. I had a bad day and when I picked up my order, mostly almost all of the employees asked me if I was okay? How many employees in other stores do you see and hear asking you this? Not a lot anywhere... but this Home Depot truly cares for those that are true customers and new customers to the store! You go Home Depot!
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September 2022 by Sam M.
Employees are no where to be found and when you finally find them they act like you are a nuisance for asking a question. Didnt even help me in the plumbing section
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August 2022 by Rachel B.
Tried ordering a refrigerator from Home Depot. Delivery was scheduled a month out so we waited. Day of delivery comes and we move our old refrigerator out and make sure the path to install was clear. Delivery driver shows up and says there's no way the fridge is going to fit through the door. After listening to this very condensing jerk for about 20 minutes he leaves. Delivery gets rescheduled. When I called to ask what would be different the next time if the fridge was just to big to fit I was told it would fit, the delivery driver was just not able to read the specs correctly. So day of 2nd delivery comes and 3 delivery men show up in a big truck. Only one problem - there's no refrigerator in the truck. Not sure why that wouldn't be checked before the delivery was sent out but we'll be buying from somewhere else.
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June 2022 by Tim B.
Not the best. I've tried to do the curbside pickup twice and in both cases I ended up having to go inside. What good is curbside pickup when you have to go in? They don't answer the phone and the instructions on the curbside pickup are confusing at best.
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May 2022 by Crystal B.
The usual Home Depot has all home essentials. During the holidays they had a few decorations outside the store. And this time they had some plants on display. We usually go here for our projects or appliances for the home. And they have an extensive selection of cleaning supplies usually stocked. This is my go to for cleaning supplies; bathroom, floor cleaners and the like. For a pretty reasonable price I just buy them in bulk. Today I saw some house plants I might buy for Mother's Day. And outside they had annuals as well as garden decorations. The plants are pretty decent here but same price as other places.Whenever we are here I hardly ever see anyone available to help. There was also a nice selection of clearance items on an end rack. If you have time to shift through it all.
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April 2022 by Cherie W.
Absolutely abysmal service. Screwed up our appointment and wasted our time now our schedule is messed up as no one can be bothered to do their job. Try to call the store be prepared to be hung up on over and over. You think the store is busy there's no one there the employees don't care.
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April 2022 by Amy N Jay B.
We bought a refrigerator and when they got it here they said they couldn't take the doors off when they could take the doors off and then they sent it back and they were panels that had to go into the fridge raider it was a whole nightmare and nobody did anything to help us and then when it showed up they said well will give you the price that you were originally going to pay even though you have to redo it managers or horrible horrible non-helpful I waited on the phone 40 minutes the only person who wanted to help us was Rick who worked i. The fridge dep. All managers were horrible and didn't offer to help do anything to fix the problem until after we decided we didn't want the fridge Home Depot sucks
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April 2022 by Michelle Leak
no cashier lines open at all. you seem to be able to pay 4 men to watch me scan and pay for items but can't have a single one of them be a cashier?