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March 2024 by Taylor Douthitt
JENA ENOS, esthetician: this review is specifically for the best esthetician I have ever had the pleasure of being treated by. Her techniques are flawless and her touch is spectacular. She is an incredibly kind and caring individual. I cannot speak highly enough about her. Do yourself a favor and just book an appointment with her!
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March 2024 by Rose C
This place and their team is amazing! I’ve struggled with back issues (as being in the service industry. My coworker recommended this place) and they’ve always been able to help make me feel like I’m brand new again. Highly recommend them! Their customer service is outstanding! Not to mention I’m able to work a shift without pain since finding them! Highly recommend!
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March 2024 by j Ta
My coworker at The Douglas recommended Hand & Stone to me because I have back spasms, Ive been there twice now and I feel amazing, everyone there is so kind and professional. This is my new favorite place to get a hot rock massage.
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March 2024 by Sarah Brown
I have been a member since this location opened and I unfortunately have decide to cancel my membership. It is very difficult to get in appointments that fit my schedule anymore, I will try to book several appointments several months out. Here is where I am beyond frustrated. More than 50% of the time the appointment is cancelled because the tech had called in for some reason. People get sick and have issues I get it but when it happens to me more than half of my appointments I have to imagine it is happening to other people too. I keep trying to get in a routine and either the tech quits or cancels. Just wish there were people committed to their job. Off to find a place where people show up.
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January 2024 by Jodie Rettinhouse
I love H&S in Parker! I have been a member for a couple years now and I love every massage I've had. It can be hard to schedule with a specific therapist, but booking online with flexibility for providers is easy and quick! Also just keep checking the online app as cancellations do come up. Everyone is so nice and friendly at Hand & Stone, it's a great atmosphere. Highly recommend.
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January 2024 by Lou Meadows
Excellent facial with Jessica! I’d highly recommend her services.
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January 2024 by Rabia Farrkh
Beware of credit card charges without your consent! The management at hand and stone could use an upgrade. Trying to get someone to help you is an absolute nightmare. I was charged one amount on my credit card and once I walked out, 15 minutes later another charge was made on my account. I called the spa to ask about it, the person who answered looked at it and acknowledged that two transactions should not have been made and that I was owed $30 dollars back, she told me a “manager” would get back to me. Well no one did, so I called again still no help. Well come today Jordyn Toomey called, the regional manager. I informed her how I thought it was unacceptable that I was charged two amounts on the same day without being notified. Her response “well you were charged for the services you received correct,” wow what a response from a manager, she didn’t even listen to what I was saying. I never said I did not want to pay, I was upset I was charged twice in on day with no notification. She also proceeded to tell me that $30 was not owed back to me for “future reference,” but still refunded it. Again bravo on your customer service skills Jordyn. It’s not that I don’t want to pay, I always pay, I actually pay more out of pocket for services then my membership per month, so to be met with such a nonchalant answer and how she wasn’t there so she can’t speak on anything. Ok Jordyn, how about just making it right and training your staff to be better.
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January 2024 by krystella watts
This place steals your money do not do the monthly membership. Front desk inexperienced and rude.
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December 2023 by Christine McClain
Best facial I have ever had
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November 2023 by Elise Poisot
Excellent massages. My hub and I had Steve and Kyler (sp?). Background, my husband has been in search of a solid firm pressure massage for a while with no success. So glad we finally found Kyler!
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September 2023 by Todd Binns
I bought a couple's massage for my girlfriend's bday. It was great. Manager/owner(?) was there when I was booking, asked if it was for a special occasion. Day of, he even had a little gift basket for her. Made our afternoon very nice! Thanks for going the extra mile!
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September 2023 by Martha Carver
The staff was very professional. My back was very tight and the massage helped immensely. Thank you!
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August 2023 by Naiya Daun
Staff is always friendly and welcoming. Every MT I've seen has been amazing!
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August 2023 by Cassie E
Twice I've booked an appointment here and each time my appointment is canceled the day of, randomly right beforehand. I guess their employees frequently call in? Just save yourself the time and head down to Arapahoe Crossings location instead. It's unfortunate for people who live in Parker and would like to stay in Parker for appointments like these. My husband was able to get his massage and said it was the most painful experience and is still in pain days later.
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August 2023 by Taylor Bussie
Prior to ten minutes ago, I’d been a member for years. My credit card had fraud so I got a new one and forgot to update it with them. They called and left a voicemail saying I needed to call back within the next THREE days. This was Wednesday at 3:48pm. I called back Saturday around 3:40pm. They said they’d already cancelled it (and therefore I lost all my accumulated credits) the day before (Friday). That would have only been TWO days, not three. They tried to tell me they could sell me a new membership. NO THANK YOU. I am extremely disappointed and will never recommend them to others again.Hand and Stone Parker, my suggestion to keep others’ business would either be to honor the three days or change your language to two days.P.S. I was going to continue my membership so I could use the accrued credits. However you lost a customer instead because you failed to realize that Wednesday to Thursday is one day… Thursday to Friday is another day (two total)…. And Friday to Saturday would be another day. Therefore Wednesday+3 days=Saturday.
