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March 2024 by Allan Carver
NOT GOOD! Went through drive through. Greeted with "what do you want". Got to the window, employee named Dream R did not greet me. She cracked the window far enough to get her arm out to collect my payment. Dream R told me my total was $19.66 I handed her a $20. She then tells me it was not enough.. Then said never mind and accepts my $20. I get my receipt and my total was $23.74! And she didnt even get my drink order correct. I love a discount but this employees customer service is garbage and she is also costing the owner profits as well as a returning customer. I will not be returning to this location. Service that Dream R displays is toxic to a company. I would fire someone that isn't willing to collect the full total. Who's to say that I'm the only one she has "discounted". Customer service is just as important as the product your selling.
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March 2024 by Ashton Craig
Horrible service and half filled drinks and fries. Went through the drive through for a simple order of 2 fries and 2 drinks. Fries were half filled and drinks were half filled with all foam. "Dream R" had an attitude and gave the impression she didn't want to be there and had no customer service. Felt very unwelcome and will not return to this location.
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March 2024 by jakob sones
20 minutes in the drive thru and my order was still
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February 2024 by Eldy Vega
This location always gets it right!
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February 2024 by Daniella Guevara
Great customer service!
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February 2024 by Jimi Acquavella
It's a lot cleaner than the other location in Parker and the one in Castle Rock! I like Freddy's so I'll definitely be going back!Update stopped into the Cottonwood location on 2/2/24.One customer besides myself, no one at the drive thru and the place is dirty. ?
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January 2024 by Chantal R
Love this
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December 2023 by scottsw1
Food was good, service was also good. Will be back.
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December 2023 by Jesse Greathouse
During Lunch, we were the only car at the drive thru, and they still got our order wrong. We ordered two combo meals and they forgot to add the second burger. Se we got 2 fries, 2 drinks and 1 burger. The genius at the drive thru didn't even notice the order was messed up. They hire some real trashy people.
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December 2023 by Clayton Johnson
I only come here for custard, so I cannot speak for the food.The custard is good. The problem is that about 1 in 4 trips, the order is wrong, very little add-ins/sauces when ordered, or looks like a 5 year old sloppily made it.Today I paid $6.90 for a regular sized peppermint Oreo shake. I recieved a blob of chocolate and blob of vanilla custard in a cup, not mixed or anything. I was the only one in the drive through and didn't see anyone inside, either.
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December 2023 by Claire Fries
This location never gets my order right. They forget majority of my order and when I order a grilled cheese the last 2 times I was given two completely cold buns with cheese on them. If you’re gonna charge $5 for a grilled cheese at least toast it!
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December 2023 by Sav_cc33
Two bottom buns for a burger, didn’t listen to the request that said plain. Got a drink without a lid, sketchy. Would sooner make my own burger, will from now on. Worst one of the franchise I’ve been to out of three states. Wow.
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December 2023 by KHAOZ LORD
Freddy's SteakbBurgers are amazing and their Custard is awesome. The staff is always polite and knowledgeable.
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November 2023 by Pamela Senneff
This place is so dirty! Disgusting restroom, and 100% of the tables were dirty. I hate to think what the conditions on the cooking area are like.
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October 2023 by Hope Velasquez
The staff was very friendly and professional. We were impressed with the cleanliness of the dining room especially with all of the high volume traffic.Thanks so much!
