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January 2024 by Felice Baker
Got an oil change and not only were they quick but they didn’t pressure me to get anything other than I wanted. Chris was very helpful and he even parked my car right up front for me! He also informed me that there was a $10 coupon and applied it to my total! I will always come here for my vehicle needs thanks for taking such great care of my car!!!
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November 2023 by Stephanie L.
We've been going to them for a decade and in every state we moved to as a military family. However their service has gone downhill in the last few years. Someone left the oil cap off after an oil change and there was oil all over the engine and under the hood. I had an incident with my alternator where it died and they said it was the battery and they said they ran a test to see if it was the alternator but it wasn't. I got stranded with a dead vehicle late at night as a result! I feel like they're not being honest esp to a female who knows nothing about vehicles. I found another business to go to for car maintenance after that incident.
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November 2023 by rocky road porter
Austin was amazing got the truck aligned where 4 shops said they couldn't even though I have a lifetime alignment
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November 2023 by Moist Accident
Chris is an amazing worker, and I cannot praise him enough. I will bring my truck back knowing he is handling my stuff.Service: Tires
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October 2023 by Sagar Saxena
I scheduled an appointment online for an Oil Change with $29.99/- promo that the Firestone website offers for 11:30am today. Usually Firestone sends an appointment confirmation email but this time they didn't send any but I decided to go ahead anyway and see if it works out. Admittedly, I was there only by 11:50am (and not by 11:30am), so I let the store manager know that since I didn't get a confirmation from Firestone, which they usually provide, I was not certain if I should come in or reschedule. What he responded with is what really got me lost and befuddled, saying "since you did not come by 11:30am, we did not confirm your appointment and hence you'll need to wait for a couple of hours." !! Don't get me wrong, I acknowledge that I wasn't on time but the audacity to cover up for not sending a appointment confirmation by calling it my fault is what really disappointed me. The fact that the whole oil change cost north of $120/- (with him casually saying, yeah we don't give any promo for synthetic oil change even though you have that $29.99/- promo on the appointment) made the experience worse.For everyone planning to go to this particular Firestone service center, make sure you call up before driving in in case you haven't received appointment confirmation and make sure you get the price quote before the actual service commences because otherwise, you never know what's the final price you end up paying - surprise !!!
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September 2023 by Isabel Marlow
Very professional staff, got my car done quickly and Jimmy was calling with updates as they worked on it. Will definitely be coming back!Services: Tires
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September 2023 by Hope Freund
These guys where the only tire store open on a holiday, and it only cost me $20.00, Thank you Firestone for being honest and not try to sell me a tire.
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September 2023 by Rajeshwar Kothapalli
Firestone Parker has been great , jimmy is extremely knowledgeable about EV flat tire repair , this location has serviced my Tesla very well. Would definitely recommend this location
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September 2023 by Colin Bauer
I came to get an alignment done and had to make two separate appointments, after the second my car was pulling hard to the right and the steering wheel was pointed to the left. I went to the Stroh Ranch Firestone and they fixed my issue in less than an hour. See pic for alignment from Stroh Ranch before and after. Before is after this Firestone
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September 2023 by Alyssa M.
They're open early! Most car/tire shops aren't open until 8 but because Firestone was open at 7, I was able to get a quick tire patch immediately. The team was fast and polite. Will definitely be coming here for my tire work in the future.
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September 2023 by Tim Rickert
I had issue with my exhaust that needed immediate repair so I could make an important Doctors appointment.Jimmy the Store Manager fixed the issue quickly allowing me to make my appointment.Iam so grateful.Thank You!!!
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August 2023 by Chris G.
Had my brakes replaced here one month ago because they were due to be replaced and heard it was cheaper to get them replaced outside a brand-specific dealership. First issue is they took forever to look at my car. What's the point of scheduling an early morning appointment if you're not even gonna look at the car until I return 2-3 hours later to ask you the status? Then, once I begin driving the car on the highway the whole thing shakes violently and even worse when braking. I take the car back to them to see what the issue is. They take forever to look at it and I'm not sure if they even would've called me if I didn't call them an hour before they closed (again had an early morning appointment). Then they tell me that it's shaking because I used excessive braking for the first 600 miles of having the car. Makes NO sense. Because it NEVER did that before THEY worked on it. They offer to replace the brakes, but say it's not covered under warranty because the cause was attributed to me. Then they say even if they replace the brakes they can't guarantee it won't begin shaking again. What horse shit! I just took it to the actual brand dealership of the car to get it serviced who said that Firestone on Parker Rd did an "UNACCEPTABLE" job at replacing my brakes and that they recommended I go back to let them know about it and get the problem rectified. Went back to Firestone to tell them what the dealership service department said and they, again, blame it on me. So that's over $1000 I'm out of because of Firestone's incompetence. I will never take my car to another Firestone. Take some damn accountability!
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August 2023 by Ryan Nansen
Great place to get your tires. Brought my vehicle in today to get a tire repaired with a nail in it. I did not buy the road hazard protection when I got the tires and they still fixed the tire for free. Will be going here for tires from now on.Service: Tires
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June 2023 by WILLIAM POWELL
Manager was very personable and took care of business in a professional manner
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June 2023 by James Foster
DO NOT GO HERE!!!! Manager on duty 6/13/2023 does NOT care about customer service, is incompetent, and extremally rude and unprofessional. He will tell you whatever you want to hear but he will just waist your time!Ordered tires from Ebay that were delivered on 6/6/23 (it is now 6/13/23) to this location and the Manger of this store is AWFUL and doesn't know his job. I received the documents from Ebay and Firestone acknowledging my tires arrived and my installation on 6/12. On 6/12 they told me they have no idea where my tires are and to come back when I can tell them what they are looking for. On 6/13 the manager was called to verify my tires arrived and the Manager told my wife no. After contacting AutoCare about my order they called the store manager with me on the phone and he miraculously found the tires and said he would install them today. When my wife went to get the tires installed, the Manager started talking about how we are idiots for ordering these tires and lots of other rude stuff. Ultimately, the manager still couldn't fulfill his responsibilities and my tires are still not installed on my care. DO NOT GO HERE!!!!Service: Tires
