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April 2024 by David Baker
These guys did a great job. They had excellent communication and explained everything in detail regarding the cost. The only reason why I'm not giving them 5 stars is that they didn't know that the SD card needed to be formatted. They assumed it was bad. In their defense, this was a unit that they were unfamiliar with and didn't sell at their shop. I will definitely go back with all my vehicles and get work done there. If I didn't get such a great deal on my dash camera I would have just purchased the units they sell at the shop. Don't pay attention to the yelp reviews, give these guys a chance and they will take good care of you and your vehicle
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April 2024 by Anthony L Capitano
Christian & Team are awesome. They are nothing but professionals. They know thier stuff and can get the impossible accomplished! They did an awesome job bringing my classic porsche into modern radio times. A+++
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November 2023 by Alfred Dawson
I had an excellent experience at Car Toys Parker. I called ahead of time looking for a specific product, and even though Robert couldn't find it, he managed to get one from another store on the other side of the metroplex and still gave me a great price. I'm looking forward to getting more car audio components from Car Toys!
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November 2023 by Gary Schneider
Great product and excellent service from initial visit to installation and pick up. Both Christian and Robert were extremely helpful in determining which radio with backup camera would be best for my wife’s car. Easy drop off for the install with completion in about 5 hours. At pickup, Christian spent a good amount of time to show my wife how to set up Carplay and operate the radio in general. They had also replaced the main speakers that had stopped functioning. High-quality products, great customer service, reasonable pricing all make for an excellent customer experience.
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November 2023 by Alfredo Rodriguez
The staff was extremely friendly and helpful! They provided me with multiple options to meet my needs; adding Apple CarPlay and a backup camera to an older model Mercedes. Job was done well and a timely manner! Lastly, they accidentally over charged me and they called me right away to explain what happens and refunded me the appropriate amount.
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September 2023 by Alan Befus
My experience was less than satisfactory! Christian the store manager, was abrasive, condescending, and unwilling to hear my concerns regarding previous services and the current installation of audio equipment. The installer echoed Christain attitude. After a heated exchange Christian was unwilling to except payment and allow me to leave but instead called the police. After the police arrived Christian was willing to accept payment but only after lecturing me about my behavior, was I allowed to pay and leave. Christian insisted on giving me a discount thinking this would resolve the issue. I have never experienced such poor customer service. I reached out to the corporate office to seek a resolution unable to speak with a customer service representative requires leaving a message and waiting for a return call in the next 48 hours. My recommendation, never use cartoys for your audio or automotive elictronic needs.
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September 2023 by Madi B
Awful customer experience. Had my truck taken in with an aftermarket carplay / radio touch screen. Got a call saying “the backup camera don’t work” when it worked just fine this morning. Then they wouldn’t move the wire for my back up cam. It was routed under my hitch, the snow and weather conditions made me worry about it getting hooked and torn off. I was told they could easily move it. And then they couldn’t. After I expressed my frustration about the wire not being moved the manger said “were you the one taking apart that truck” and that was his response to my next couple comments. I was irritated and just told him I wanted to pay and then leave. He refused to let me GIVE HIM THE MONEY multiple times. He said if I went to go get my truck it would be theft. I then told him I would simply have my attorney come get the truck and pay. He proceeded to call the police who were very kind and understanding of my side. Finally paid and took my truck when the manager tried to give me his business card! Will never be coming here for service again.
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September 2023 by Frank Ornelas
Had Some work done here over labor day weekend that required the driver side dash to come apart. When I received the first call that the car was done, I showed up to pick the car up and the in fact the car was not ready to be picked up so i had to wait until the next day to pick up. The following day I noticed my foot getting caught on the underdash and when i had a chance to look into it I noticed that only 2 of 5 bolts were put back in causing the plastic to Bow and sag on the peddles, also they didn't even attempt to bolt the OB2 receiver back in. I've seen better work from back yard mechanics than these so called professionals
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August 2023 by Victoria Meunier
Great customer service from the floor manager to the install crew. Very professional and knowledgeable. They really work with you to stay in your budget. I won't go anywhere else for my car audio needs again. Thanks guys!
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August 2023 by Leslie Moore
Awesome! Great customer service. Christian was outstanding! (And an awesome salesman! Ugh! ? lol!) He really listened to what I wanted, made awesome recommendations and worked with me to stay within my budget! Installation was smooth, no issues. The window tint looks awesome and the stereo and sub sound amazing!! 100% happy. Couldn’t have asked for a better experience… start to finish!! Thanks guys!!
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August 2023 by William Ward
Went to car toys to get a stereo. Salesman was very helpful. Showed me exactly what I needed. Scheduled the time for installation.I was in and out in less than two hours great job car toys, would highly recommend themTo anyone looking to upgrade a stereo orAccessories. Thanks car toys
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August 2023 by Allan Reed
The front desk was excellent in their care, and answered my questions. The technician that worked on my system helped me make a decision on the right one for me and was very personable. He got me in that day, even though his day was full. My experience with car toys was excellent.
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August 2023 by Hamrinder Singh
Excellent service and specially John who I met all the time. He is the master of his work that he knows about all cars. All staff is great. John put the new in dash radio and back up camera on Jeep Wrangler. Excellent job.
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July 2023 by Joel Gomez
These guys are professional, clean, and communication is amazing. They tinted the windows to my Tesla and were able to match it to the factory tint color to perfection. Will use them again. Go see my man Christian and you won’t regret it!
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July 2023 by DJ Kayl
I have used Car Toys in Parker for 3 stereo installs for my Jeep and 2 power inverters for work vans. Great work! Over & above this week as they fixed an inverter within a day to keep our van in service without any interruptions. Highly recommend.
