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November 2024 by Julie Baggett
We have purchased from The Appliance Factory before and have always enjoyed good service and delivery.
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November 2024 by neil chen
Bought a brand new dishwasher on Saturday it arrived wed and was installed same day …..it ran fine for 2 days then just stuck with an error code fantastic. Manager reached out to help rectify the issue which I appreciate. OTHER than that our sales guy was great wouldn’t have an issue shopping here again.
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November 2024 by kevin heern
Great support always keeping us updated on our order
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November 2024 by Robert Smith
Great service!
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November 2024 by Kelly Smith
Item I was told would deliver today was not loaded on the truck, they did NOTHING to get it delivered today as promised. Now have to stay home an additional day to hopefully get my refrigerator after the weekend!
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October 2024 by Kathleen Hervey
Each and every associate went out of there way to answer many questions I had to ask. They stay with me till I completed my questions.
There customer service is wonderful. I would recommend them to all
Kathleen
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October 2024 by tee Kay
Good price on freezer. The delivery went smooth. Would recommend them for appliances at decent price.
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October 2024 by Tiffany Kemp
EDIT TO ORIGINAL POST: Upon my review, I was contacted by Randy, the new manager and Mary, the Public Relations Manager. Randy went out of his way to correct the issue. He ordered me a new, UPGRATED fridge, and got it delivered to me ASAP. I really appreciate everything he did to make it right!
I only chose 1 star because I couldn't leave a review without choosing a star. DO NOT do business with this particular location! I bought a new fridge back on FEBRUARY 22nd. The salesperson Brett, first told me the fridge I wanted, that matched the rest of my appliances, was not in stock and they wouldn't be getting anymore anytime soon. After settling for a different one, I came home, looked on their website and they did have stock of the one I originally wanted. I called and the manager was able to cancel my original purchase and then purchase the one I wanted.
Upon delivery, the guys bringing it in, dented the front of the doors, the top of the doors and the side of the right door. This was after them letting me know they would need to take the front door off, to get the fridge in without damaging it, but charged me an extra $30 to take the door off, but I had to pay them cash for that part. They realized the damage and called the store to document the damage. After they left, I noticed a huge bulge on the non-dented side of the fridge that looked like someone had gotten trapped in the fridge, then tried to beat their way out of it. I called Brett and let him know. I was instructed to take pictures and email them in so they could start the replacement process, as the damage on the side was deemed freight damage.
After multiple phone tags with Brett, over the next 2 MONTHS, he was able to let me know he had heard back from LG and they were going to replace the fridge. He said it may take a week or 2 to iron out the details of how they would get the new fridge to me and them get the damaged one back, but to please be patient. After another MONTH of nothing, I called back. Brett was surprised to hear from me, as he had forgotten about the whole thing. WOW!
He assured me he would look into it and give me a call back. 2 more months goes by without hearing from him, so I call back. Brett no longer works there, of course, and he didn't let anyone know about this situation. So now, I have to explain the whole thing to another salesperson, who was the manager on duty at the time. They pull up the information and sound baffled and confused but assure me they will get this taken care of. They will call me back ASAP. This was on August 8th. It is now September 13th and still nothing and NO call back.
It has been over another MONTH since I called again! The customer service is deplorable. We have bought multiple appliances from them in the past, from the dent section in the back, to save money. I thought this time, I would splurge and get a new fridge. The new one is in worse shape than any other "damaged" appliance we have bought in the past and they could care LESS about correcting their mistake, and I am out full price for the damaged one.
To make a customer jump through hoops to try and get your place of business to correct THEIR mistake, AND STILL NEVER CORRECT IT, is just WRONG. I never 1 time received a call back from anyone trying to figure it out, I had to call and check into it myself EVERYTIME.
Applicance Factory should have replaced the fridge the next day and then dealt with LG on their own.
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October 2024 by Cindy Weinmaster
Have now bought two appliancesfrom them. Very satisfied
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October 2024 by Sarah H
Zach was exceptional! Thank you for a great sales experience when needing new appliances fast. New washer/dryer, fridge, and installed microwave. Awesome service! Thank you!
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October 2024 by JS Fulton
Quick and easy place to find a good used appliance with a warranty. Great customer service here also.
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October 2024 by Anthony Peck
We went looking for a new refrigerator, a very large expense. We were met at the store by immediately by a sales rep. Overall experience was excellent. The delivery team was awesome! They were friendly, professional and very knowledgeable of the product I purchased and helped me with proper installation and setup. I would recommend Appliance Factory to anyone who is asking for a recommendation.
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October 2024 by Tristian Gabriel
Staff was friendly and the agent that helped me put in a lot of effort to help me find what I needed.
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October 2024 by Bruce Mitchell
Knowledgeable sales team. Great customer service. Excellent delivery.
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October 2024 by Sandi Stevermer
From selecting our stove with Thomas’ help to the delivery, we were kept informed of delivery dates/time.
