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August 2024 by Misty Riedlinger
Great location with varying temperature pools.
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August 2024 by moe mendoza
Clean and they have a lot of towels and pillows but you need to be detail oriented cause they have things inside your room that is not for free.
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August 2024 by Luc Lamoureux
Great local place and staff involved.
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August 2024 by kiphaynes
Awesome location.. beautiful hot pools. Standard motel rooms, but location makes up for it. Pricy.
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August 2024 by Carolyn Wright
Room was clean, staff nice but...air conditioner didn't work, window that you would look out to see mountain was filthy & blinds were dirty, had trouble with the tv remote. They offered another room but didn't have a room with 2 beds or one on the first floor like we had & then offered $40 off. We took the $40 off as we had already loaded all our stuff into the room. A fan would have been nice....don't think I would stay here again. I guess we should have checked everything before we got settled but for the price paid you would think we wouldn't have to.
Rooms: Already told you about room.
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August 2024 by Carolyn Shulman
BED BUGS
My husband and I stayed here and discovered a terrible bed bug infestation in our room. We drove to this hotel directly from our (bed bug free) home, so we know we did not bring the bugs with us to the hotel.
We awoke in the morning with multiple bites and found 5 or 6 bed bugs crawling in the bed. We immediately reported the problem to the front desk, and to their credit, they honored our request for a full refund, no questions asked, no hassle. The only reason I'm giving the service two stars instead of one is that the front desk staff and general manager were very kind, apologetic, and understanding.
We threw away at least $1500 - $2000 worth of items we'd brought with us because of this bed bug exposure in order to avoid creating an infestation in our home. We also had our car professionally treated by a bed bug removal company to ensure any bugs that hitched a ride with us, and their eggs, are dead. Not to mention, the anxiety and stress this situation caused us, which was truly awful.
We got the impression this hotel knew about the bed bug problem and failed to professionally treat it.
This entire premises needs to be professionally inspected by an exterminator, and any infested rooms need to be professionally treated for bed bugs so no one else ever has this problem again.
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August 2024 by James Turner
One of the most Greedy, Scammy, and frustrating hotels I've ever stayed in. I'm not a fan of the 1 star reviews, nor do I think people really look to far into them but I'd recommend reading this one. I'm not a disgruntled guest or anything, just had a really bad experience and feel a 1 star is the best fit for their business practices here.
1st off I understand they are in Ouray where places to stay are limited so they will most likely get booked up no matter how bad their reviews are but I would only book here if it was your last resort compared to sleeping on the streets. Honestly, I would rather sleep in my car than here for the price.
This hotel thinks just because no matter what they will get booked up that they can take advantage of their customers. They charge you extra for LITERALLY EVERYTHING AND ANYTHING. Want silverware for your to go meal at the restaurant: extra charge, want a 1 hour extended checkout: $25/hr extra, literally anything you need its extra, we were afraid to use the coffee machine in the room.
Our hotel stay was EXPENSIVE and the room looks like an outdated motel from the 80s still which was confusing as well.
Our package came with a $100 massage credit (was cheaper for this package than one that didn't have it) and on their WEBSITE it clearly states that a 20% tip will be applied to the massage bill IF YOU DO NOT specify a tip, however after the massage we found out that they REQUIRE you to do a 20% tip for a $150 massage. The amount extra we paid for the massage out of pocket is pretty comparable to what you'd pay locally where you live for a massage so that "credit" they give you is just to get you to spend money with them. Feel free to see my attached picture of their website clearly stating a 20% tip is not required unless you don't specify a tip.
Their website, other pages on their website, their forms you get when checking in, plus what you're told from the staff are ALL DIFFERENT. They need to get their ish together honestly. It was such a confusing experience reading stuff on their site just to be told something completely different in person when getting there. Not to mention multiple pages on the same site of theirs says different things. so honestly don't rely on any info you get from their site.
There was much more to our stay but I don't feel like writing a book. The last thing was that the staff was not very nice or "customer service" like. They honestly couldn't care less about the customers, most likely because people staying there probably had no choice because of the limited options in Ouray. I would honestly just go stay in a camper or Telluride or something, this hotel doesn't even deserve a 1 star.
Rooms: Feels like their rooms haven't been touched since the 80s
Nearby activities: lots of hiking and off roading not much else
Walkability: the town is walkable, pretty easily
Food & drinks: food at the hotel is over priced and frustrating
Noteworthy details: Terrible customer service and greedy business model. Charges you for literally anything they can.
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August 2024 by Jackie Taylor
This review is for the hot springs only, I was a day pass user. I did not stay in their rooms.
The boot springs are fantastic!! Worth the price of the day pass. The lockers rooms were large and clean. The pools were well maintained and with a large range of temperatures. Definitely check out the vapor cave and cold plunge. There is a regular temperature swimming pool for kids and those who don’t want to hot springs. This was the perfect respite after a hard day of hiking. There is a bar with drinks available at the pool but you can bring in your own snacks and water etc. We didn’t try out the attached restaurant but people around us said it was very good. 10/10 recommend and we will definitely be back! The views from the pools are worth it alone.
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July 2024 by Josh Gannon
The hot springs here are incredible, great service, the breakfast is amazing can't wait to come back!
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July 2024 by Jacob Fournier
Fantastic place to stay if you ever find yourself in Ouray. The access to the hot springs is fantastic and everything downtown is within a 10 minute walk.
Definitely recommend!
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July 2024 by Amy Nelson
We loved staying at Twin Peaks Lodge and Spa. Felt like a beautiful resort in this cozy mountain town. The staff were very kind and checked in with us multiple times to see if we needed anything. We could also rent e-bikes right from the front desk. Yummy buffet breakfast every morning and incredible restaurant and pool bar in the hotel. Rooms are nice and clean with everything you need. Hotel is great walking distance from everything. Wish we could have stayed longer and look forward to returning again some day!
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July 2024 by GABE KERR
This place is great. The staff treat the customers like gold! Shawn and Chad are the best! Love that you can bring canned beverages to the pool in your own cooler. Only downside is the rooms are pretty small. Air conditioning does work very well. The food at the Mineshaft Restaurant is amazing! Service is friendly and fast! The breakfast buffet each morning is delicious and quite extensive. Even some different items everyday. The ambience in the dining area is awesome with the plants and the water feature. I will stay here again for sure but will be asking for a ground floor room for future visits. ?? My only suggestion is to have some sort of time or location oriented Adults only rule for the pool area. By the end of my visit, I was very sick of getting splashed by children when I was trying to relax. ? Management, please please please make this happen. ?
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July 2024 by Shlomo Fisherowitz
This facility has a very nice hot springs pools, etc., but the rooms leave much to be desired. Basically, putting lipstick on a pig. Not even a working safe in the room. Not a great value.
Rooms: Disappointed. 2 large comfortable beds. Tiny bathroom, with plastic tub insert. Closet door falling out of its track. Noisy AC and ceiling fan
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July 2024 by Mark Morris
I recently stayed there, and it was one of the worst experiences I've ever had. The owner is rude and clearly doesn't care about his guests. When I reported issues with my room, he refused to change it and showed no interest in resolving the problems.
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July 2024 by Nikol Ware
Awesome!! Stay here if you are going to Ouray!!! The place is in the perfect setting for a vacation.
