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March 2024 by Edward G.
Let Me Start off With Minus 5 stars . And do NOT buy anything from this Store This is a Retail Store ( NOT a Corporate Store) They will Burn you ! Which means they play by a different set of Rules! I went into the store to bring my wife's phone over to my account from At&T We were told we could both receive a free upgrade ( S24) Also qualified to get a free smartwatch & tablet , Watch $5 more & tablet $10 more . ( NOT) 6 Hours Later in the store , My Bill came to 1,370.00. for activation fees & TONS of accessories , that they did not tell us how much each item was. I went from 1 line to 6 lines 2- phones lines , 1 watch , 1 tablet , and 2 other lines on our phones , I didn't ask for - ( Why would I need 2 different phone lines on each phone?) My bill went from $97 to $676.72 , then forecasting my next bill to $392.49. , Needless to say , I went back to return all this . Then Jorge & Andrew got a attitude real quick , telling me how their going to fix it !! It was A nightmare !! out of $1370.00 ,I got a $77.00 refund . restock fees ,etc. . These people just want a SALE and don't care how they get it .. VERY UNPROFESSIONAL!!!!! they burned me for $1200 dollars ! Go to a Corporate Store . Stay Away from This Retail Store !!
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February 2024 by Jamie B.
We went tonight to upgrade my fiancés phone after getting him transferred to my phone plan. Nate was so helpful and answered every single one of my questions thoughtfully; him and Jorge gave us the information without the pressure for certain upgrades or plans and really got to know what would work best for us based on our phone and plan needs. 10/10 would recommend; one of the best Verizon experiences I've had in awhile!
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January 2024 by G Ma
Desire is great!!!
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December 2023 by Kenneth Freeman
I’m sitting here in store. Business Rep didn’t show for our appointment. I’ve been sitting here for over 30 minutes, there is only one rep in the entire store. Don’t come to this store go to the corporate store down the street. You can definitely tell this is a franchise. Don’t wast your time here. Today is my day off very frustrating.
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December 2023 by HowardHenry Taft
No self-service station, which is what I originally came in for. After that I waited for an employee. After waiting they asked what I needed. I told them I needed to pay a portion of my bill in cash then I could pay for the rest of my bill by card or on my phone. I was told they can't do that. I then called customer service after looking thru all the reasorces available for help. I was told any of the stores can process cash payments and that's how I should do it if I need to pay with cash. This is either multiple cases of misinformation or the employees of the store just didn't want to deal with it. This was a huge waste of time considering I also need to walk everywhere I go.
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December 2023 by Linda Spaulding
I went in this store tonight to pick up a new phone and the service was excellent. Minimal waiting and Nate did a super job getting my phone ready and answering my questions about plans and services. Friendly, prompt, practical, well informed. No heavy sales pressure. Very clear about add-ons so I didn't have to worry about hidden extra costs on my bill. I recommend trying them. The best experience I've had at a Verizon store in a long time.
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December 2023 by Eric Gemeinhardt
Jorge was absolutely awesome. Very nice and extremely helpful!!! 5*****
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December 2023 by Alicia Michel
Walked in with my son and the guy working was to busy to help and gave me a number to call.
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December 2023 by Linda S.
I realize past reviews have been poor, but I went in tonight to pick up a new phone and the service was excellent. Minimal waiting, and Nate did a super job getting my phone ready and answering my questions about plans and services. Friendly, prompt, practical, well informed. No heavy sales pressure. Very clear about add-on services so I didn't have to worry about hidden costs on my bill. I recommend trying them. Nate and Jorge provided great service.
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November 2023 by April Christof
Friendly staff and considerate at the Northglenn store.My 7 year phone was DOA so here we are. I bought the Samsung 24, which I love by the way. The problem is I was sent home with the wrong wall charger and/or cable. Jorge pulled it. So after some persistent up selling and two hours, I was told I' d get Walmart free delivery (done), Starz and Disney not done. I looked on my receipt and Walmart is there but not the TV channels. Yes, I signed the receipt without looking at before leaving the store. My bad, but after two hours, and having to a get to a doctor's appointment on time was my priority. I have plenty of cables and cords, so I am not returning.
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November 2023 by Ernestó Ahumada
It was an amazing experience until I had to deal with the general mgr who had no customer service at all and very short. The experience with Nate and the young lady was amazing until I came in and the GM had to assist me, that took my five start to a 3
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November 2023 by Beau H.
I've been a customer with Verizon for years now, but dealing with Laura ( the manager, no less) was the worst experience I've had. She was rude, condescending, and just so unpleasant. The customer next to me was even uncomfortable. And to make it worse when I was leaving she was instigating as I walked out. It's just ridiculous, and for someone so much older, not what I expected.
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October 2023 by KC B
Ari helped us upgrade our phones. She made the process efficient and enjoyable. We wouldn't hesitate to visit this store in the future.
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October 2023 by Self_Made And_Authentic
Customer service was horrible! I walk in & there is a young woman taking care of someone else who kindly asks me to wait a minute. Which I agreed.. a couple of minutes later a young man walks up to me and says "is this going to take long"? Whaaat? First of all I spent an hour on the phone getting the run around and was asked to come in... "young man, its going to be as fast or as long as it takes you to do your job"!As a business manager, I would never hire such unknowledgable, unprofessional & disrespectful kids. He had his backpack on, so was clearly in a hurry to leave. (Well then dont walk up if you dont have time).I explained my situation & the young man didn't know how to handle it, so he proceeded to walk out the door without saying a word. Thankfully the young woman kindly referred me to another location. Weak customer service by this young man
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October 2023 by Harry H Berting
Jorge is a gentleman and a scholar, totally assists me every time I come in the store. He is an asset to Verizon, runs a good crew as a manager, and I am happy to call this location my home store.
