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July 2024 by Ish
I’ve been to this store about 3 times and each time was always pleasant. Chris does a good job and is easy to talk to. And Simon who visits the store to help out during the week was absolutely amazing. Will be back for the iPhone16.
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July 2024 by Rachel Volesky
If i could 0 stars i would. This was the absolute worst experience as not only a Verizon customer but as a customer in general. The general manager, Andrew is the epitome of a “salesman” he acts as if he’s larger than life and knows every thing. I came in the store in May because my iPhone 13 Pro wasn’t holding a charge. No one greeted me or acknowledged me until I walked up to the counter and asked Andrew for assistance. After letting him know why I had come in he pulled up my account profile and ultimately he can’t do anything to fix the phone; which I understand they can’t take it apart in store and repair whatever software issues that may be present. Afterwards, he did let me know that I am eligible for an early upgrade because the phone was 50% paid off- sounds great, right?! So of course I agreed to do it! I asked if I had to pay anything since I’m the app it doesn’t reflect that I’m able to upgrade my device- he said no. Even better, right?! I spent a total of 5+ hours in that store while he upgraded me to an iPhone 15. During this 5 hour process we talked about all their promos like Disney+, Netflix, etc. I accepted because those also sounded great. Once we got everything with the phones figured out, it was time to talk about how my bill would change- which I expected of course because it’s a new phone. His system kept “buffering” and I had to sign 4 different monthly payment amounts… seems very weird that the system would just update during my signature. ( Red Flags 1-4). Once that was done we picked out a case, screen protector and new chargers since they were updated with the new phones- I was aware of that so that’s also fine. During check out he offered me a”free” accessory from some spinning tabletop display, I even asked him in front of this other 2 associates that were there that day, Bishop and another man who I can’t remember his name but he has a heavy accent and is super nice, but regardless he told me that it was free with my new phone purchase/ upgrade. When I go to give my card for payment there’s a $50 something charge for my free accessory. ( Red flag #
5) Andrew walked away and went to the back room ( for the remainder of time there- which was over an hour) so the associate who took over (Bishop) took it off per my request. While Bishop was helping me the rest of my time there, by the way Bishop is amazing and in my opinion he should be the manager. He’s much more knowledgeable about Verizon and has excellent customer service, Andrew opened the back door and asked if he had a moment, Bishop said “ not really”. Obviously because he had to step up and help me since Andrew so nicely abandoned me at the counter.
June: my bill comes through the app and I paid it. No problem!
June 28th: I get my bill for July which is a whopping $808 and change. WHAT?! I spend a total of 1 1/2 hours on the phone with the nicest customer service rep who was clearly in a call center. I was extremely upset and didn’t understand why 2 months later my bill has increased by $500+, come to find out, because of the reason why I got my FREE early upgrade, the remaining balance on my old phone is my responsibility… how am I supposed to do that? So now after leaving work, spending over an hour on the phone, questioning how I’m going to pay the rest of my bills.. I’m still left with having to pay over $800 because the GENERAL MANAGER ANDREW has ZERO idea what he’s doing, what he’s offering customers, or how to follow through with a customer.
I hope Verizon is able to rectify this guys mistake because I will NEVER recommend this store, this manager, or potentially this carrier to anyone. This is not how a customer should be treated ever.
Again, the worst experience I’ve ever had with Verizon, or ever.
If you do have to go to this store, I’d recommend working with anyone else.
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July 2024 by Debbie Allen
Forgot the name of the gentleman who helped me... very sorry.. He was very nice and extremely helpful. He made sure all my important things were transferred to my new phone.
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May 2024 by Julee Meier
I came in looking for a new phone. Jorge and Andrew were very helpful in finding me ways to save money. Thanks for all your help with setting up my new phone!
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April 2024 by steve kamin
The service was super ! ( it would of course could be better if : 1. That I had less sales people . 2.. as many as 6 at a time and became an 2 hour and a half before we walked out of the store. ) I appreciated all the help......!
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April 2024 by Suraj Chathuranga
I had the very best sales and customer experience after a long time. Mr. Nate the Sales specialist, Mr. Andrew the General manager and Mr. Tyler the Business manager altogether went few extra miles to help me out with my cellphone needs. They provided me the best service and I'm really happy and thankful to them.
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April 2024 by Joe Antista
My agent, Nate, that helped me, was professional, courteous, and very thorough. He explained everything to me, and how much it would cost and all my options. Nate is a valuable employee for Verizon.
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April 2024 by Sammi Archuletta
The General Manager Andrew has no customer service skills and it took 4 hours to get our phones with them. A month later we’re charged incorrectly for 4 lines 4 activation fees 4 phones when we only purchased two. When I called to discuss it he kept interrupting me, talking over me and got upset very quickly. I never leave reviews for anything but I feel like he needs to learn some social skills on how to treat costumers especially new ones. Highly would not recommend this location the location on Washington is much better and more efficient.
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April 2024 by Cookie Mobers
Bishop was friendly and very accommodating. We received great customer service.
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April 2024 by Jo Lujan
Jorge needs to learn how to talk to customers. He lacks empathy and knowledge on certain issues.
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April 2024 by Gina Hoaglund
Nate was very helpful with purchasing a new phone. He is knowledgeable about products available.
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April 2024 by Evan Giovanni
They were quick, which is what I needed. I will be back when I have time for some add ons and accessories. Thanks so much Jorge!
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April 2024 by Michelle Jorissen
Bishop was an exceptional sales rep.
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March 2024 by Edward G.
Let Me Start off With Minus 5 stars . And do NOT buy anything from this Store This is a Retail Store ( NOT a Corporate Store) They will Burn you ! Which means they play by a different set of Rules! I went into the store to bring my wife's phone over to my account from At&T We were told we could both receive a free upgrade ( S24) Also qualified to get a free smartwatch & tablet , Watch $5 more & tablet $10 more . ( NOT) 6 Hours Later in the store , My Bill came to 1,370.00. for activation fees & TONS of accessories , that they did not tell us how much each item was. I went from 1 line to 6 lines 2- phones lines , 1 watch , 1 tablet , and 2 other lines on our phones , I didn't ask for - ( Why would I need 2 different phone lines on each phone?) My bill went from $97 to $676.72 , then forecasting my next bill to $392.49. , Needless to say , I went back to return all this . Then Jorge & Andrew got a attitude real quick , telling me how their going to fix it !! It was A nightmare !! out of $1370.00 ,I got a $77.00 refund . restock fees ,etc. . These people just want a SALE and don't care how they get it .. VERY UNPROFESSIONAL!!!!! they burned me for $1200 dollars ! Go to a Corporate Store . Stay Away from This Retail Store !!
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March 2024 by Devin Zalace
Andrew and Bishop, the two gentleman who assisted us, were absolutely excellent. They took the time to clearly explain plans and deals more than once thanks to my thick head. Kind, courteous and upfront about what the best deals would be. A class salesmanship, have them teach the rest of the company how it's done. Thanks for the new phone plan! Give em a raise!
