Pep Boys on 120th Avenue is a one-stop destination for auto repair, maintenance, oil changes, tires, brake work, and other services. The experience at this location varies. Some customers report excellent and professional service, with friendly staff who complete work in a reasonable and timely manner. These customers feel they were treated fairly, kept updated, and did not feel pressured into unnecessary repairs, making them repeat customers. However, other reviews describe significant problems. Customers report issues with transparency, such as unwanted charges for a labor warranty being added to a bill without consent. Communication can be poor, with front desk staff unable to explain repairs clearly and requests to speak directly with a mechanic being denied. This has led some long-time customers to stop using this location, noting a lack of clear management.
Excellent knowledgeable technician balanced tires and gave me heads up on rotors. Completed in time promised. Initial clerk was moody and price was a little more than expected.
July 2024
Great customer service at this place. I’m very pleased with my experience there.
July 2024
Angelica was super helpful and provided excellent customer service, definitely recommend!
