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July 2024 by Clorissa Rodriguez
The absolute WORST service!!!! Super rude and very unprofessional front desk staff. Two ladies. I was actually mind blown and would never go back there nor refer anyone to go there. Smh! Sad we pay so much money for such poor service!
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July 2024 by Jesse Dakotah
Ya Justin the old manager is gone and service is way down. Lady up front always has attitude and it feels like we are a burden even going here. Was go to for years now I’m gonna go find Justin and go to wherever he went because we drove across town just to come here for the service. Ya this is the last time for sure. Where are u my dude (Justin) I’ma find u n take my ride to u lol
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July 2024 by Julianne E
I did not get service here, because when I walked in to inquire about a service I needed the lady working was hateful! She snapped at me for just going in, i understand it was busy and apparently they were understaffed with nine appointments, but that was not my fault and i did not deserve to be treated how she treated me.
I feel she could have offered me an appointment for another day and gave me a quote, or at the very least talked to me with some respect when turning me away.
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June 2024 by Olga Martin
Great staff, very helpful and attentive. We’ve been going to this shop for years. Grateful for their assistance.
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June 2024 by Tommy Ung
I went to change my tires and ended up having damage on my car. Management wasn’t willing to cooperate with me.
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June 2024 by Katrina Karla
Amazing service. They had my car in and out quick. Everyone was very friendly and took the time to explain everything and let me look it over. Highly recommend this shop and will be back for further
car maintenance.
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June 2024 by David Lloyd
This is the first time I have wrote a review for them. Several weeks a good I came in for a low tire and they fixed it. The bad part is the manager she had an attitude and when I got my keys back the alarm remote was damaged like they dropped it on the floor. I asked her about it because it there’s only about two weeks old. The remote was brand new and she said what do you want me to do about it and I asked her to replace it and she said it had to hear from corporate and it’s been at least three weeks and she’s giving me and the place I bought the alarm system The runaround. Just be careful when you go there cause the new manager she has a bad attitude and she won’t do what she says she’s going to do and they should fix the remote and I’m not getting no help from corporate / Here is a follow up on this review. I have called and sent over all the documents that they asked and i waited for over a week for a response and nothin. I called and they said there is no clam in the system and they transferred me to the original person i delt with and they are not returning my calls. If this is how they treat someone like me with this problem imagine with something more expensive. I told my friends and family to stay away. Even the place where i bought it from can't get a answer. Again STAY AWAY.
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June 2024 by Joel Propst
This used to be my go-to shop for vehicle maintenance on all my vehicles for many years, but that has changed recently. Justin, (the former manager who was fantastic) has left and the quality of service has declined significantly. When I brought my pickup in for a scheduled service yesterday, they didn't have any record of the appointment I had scheduled. Then the service technician rotated the tires when I had specifically asked them not to (they had already been rotated), and she recorded brake pad thicknesses that were far higher than in the past and nowhere close to accurate. In addition, the service advisor I spoke to at the counter seemed to have very limited automotive knowledge and appeared to be learning on the job. Not a good experience, and I won't be returning.
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June 2024 by Yeshayahu Hadad
If I can give them a negative 5 I would! Read my whole review so you do not make the same mistake. I got 4 tires that cost me more than $1200 for my truck and they convinced me to purchase a plan for free replacement in case something happened to one of the tires. Well, something happened, one of the tires got a screw. When I took the truck in on tuesday they told me that I needed an appointment. So they gave me an appointment for 1pm the next day. I arrived at 12:45 and they made me wait until 1:30 just to look at it. Then they took off the tire and checked it and told me that the tire was dead. These tires do not have not even 500 miles because I have other vehicles to drive. I said, "what do you mean the tire is dead?" "it is brand new". They told they could not fix it because the screw was too close to the edge and told me that I had the free replacement plan and all I needed to pay was the installation. When I bought the plan I was told everything was free and now they are telling me that there is an installation fee and disposal fee for the tire with the screw. I told them to put a plug. They said they couldn't repair it. I told them that I was very sick with cancer and have not worked for over a year and that I was flat broke. No matter what I told them they wouldn't fix my tire. I am a senior and have been around many years and I knew for a fact that the tire could be repaired. I then told them to give me the truck and that I would take it somewhere else. Went home and managed to find change and some dollars. Where I took it, they said that they didn't even have to remove the tire to repair it. I watched them repair it in front of my eyes. They took the screw out got some long piece of rubber with glue on it and stuffed it in the hole and tested it with soapy water right in front of my eyes. Bingo, fixed in less than 5 minutes for only 10 dollars. DO YOURSELF A FAVOR IF YOU NEED TIRES, GO SOMEWHERE ELSE. THESE PEOPLE CHEAT AND LIE! WHAT A SHAME THAT YOU CAN'T EVEN TRUST AN AMERICAN COMPANY AND HAVE TO TAKE YOUR BUSINESS TO PEOPLE WHO ARE NOT EVEN AMERICANS. WHAT A SHAME!
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May 2024 by chuck chapman
To busy to give me a quote...in person even.
Went elsewhere and bought a full set of tires
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April 2024 by Sherry Burgener
I specially made an appt for 11 am for 4 new tires on my truck. It's now 11:50 and my truck has not moved. I told them I needed to wait. So appts are not a priority. I will go back to the other tire place next time.
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April 2024 by Homeless Bob
This place is slow as hell I’ve been here for 2 hours just for alignment and they are still working on the car over charging us for it too do not recommend 1/5
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April 2024 by Rob James
I had a tire repair done at this location. Front staff was super friendly and knowledgeable. When I called them regarding my tire they were confident they could fix it. Where as when I called another tire repair place they were sort of clueless. Once I had an appointment they got me in and out within 26 minutes. I appreciated the service technician proactively placing my old tire back where it belonged which isn't easy for an over-sized off roading tire. I highly recommend using this Goodyear location for your tire needs.
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April 2024 by Leah Bradley
I had my tires balanced at this location and found that my car was stearing to the right (with driving only 30 miles in this car). I made another apointment as they said they would warrenty this service when I called and once I arrived at my apointment, they said I would have to pay out of pocket. The manager Justin was very rude and confrontational. I would NEVER go to this location. Very poor customer service.
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March 2024 by Sophia Vox
Great customer service and they had my car ready within 2 hours.
