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January 2024 by Kelly Patton
You WILL regret choosing Xfinity.
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January 2024 by Jennifer
I went to the Accessibility Team due to some health issues and needed some assistance. Asked the cancel my autopay, per the Xfinity website instructions and CPFB and FTC regulations. Xfinity told me no and then sent a bully abuser to ensure I didn't question them. He used intimidation and harrassment and was not from the Assessment Team. R A is a serious problem because he seems to think bullying and abuse is normal and a Comcast standard business practice. Harrassment policy says otherwise. Great job Xfinity!
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January 2024 by Ben Dennis
The people in the store were great and got us all taken care of. Unfortunately my bill was not what it was supposed to be so I still have a battle with billing, but the people in the store were great.
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January 2024 by Melissa Shrader
We ran in for a quick question, and the staff was wonderful.
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November 2023 by Mark Pevoteaux
Been there twice. First time was to get some cable wi-fi boxes. They were out of stock so the rather bored looking young man said he’d ordered them for me. He then told me he was all finished and that I would receive them in 2 days. They didn’t come and I found they were never ordered.Second trip was to get some help in setting up my phone. I had somehow screwed up in switching my phone from Verizon to Xfinity and was told, after waiting 30 minutes, they couldn’t help me because they didn’t know how. I drove to Verizon and they had my phone operating properly in approximately 10 minutes. I would have changed back to Verizon right there and then but Xfinity had put a lock on my phone. Totally disgusted..
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November 2023 by V W.
Even though I have enabled the Xfinity Connect spam filter on my PC, I am now getting over 25 spam emails/day. What I have enjoyed the most (NOT) is that 3 emails were NOT spam. I used the "not spam" icon and the emails disappeared. Came back the next day. Been doing this little routine for four days now. This and the other hit or miss on service where you cannot reach a person for a problem with a non DIY online solution (suggested by the rigid, no access auto attendant), has me considering NextLight. Couldn't possibly be worse than the overpriced, under performing service I have now.
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November 2023 by Nick Davis
Avoid at all costs. This store and its manager will lie to your face and punish you if you ever leave. Just lost my phone number of over 20 years. The refused to help and were openly hostile and evasive.I recently visited the Xfinity Store at 5855 Sky Pond Dr to discuss upgrading my iPhone Pro Max 13. Unfortunately, my experience was far from satisfactory, particularly due to the actions of Assistant Store Manager, Nate Bean, and the staff.I was initially told that upgrading my device was contingent on subscribing to Xfinity's internet service, which was more expensive than my current service with Pulse. When I declined and chose to transfer my service to Verizon, the process became unnecessarily challenging, largely due to the store's lack of cooperation.Obtaining the necessary transfer PIN from this Xfinity store was an ordeal. Their uncooperative attitude prolonged the process significantly, resulting in my old line being disconnected and Verizon issuing me a temporary number. During my three visits to the store in a single day (totaling six hours), I encountered a lack of professionalism and evasion, particularly from Nate Bean, who avoided interaction on my final visit.Furthermore, I was met with hostility from a staff member named Geoffrey, who was reluctant to assist and provided misleading information. This unprofessional behavior led to a frustrating and time-consuming experience, ultimately causing me to lose my phone number of over 20 years.The impression I received from this experience is that the Xfinity store, under Nate Bean's management, employs tactics that seem designed to penalize customers for leaving their service, particularly if they don't subscribe to their home internet. The staff's misleading and obstructive behavior was disheartening.I would strongly advise against visiting this store. The treatment I received was not only unprofessional but also seemed vindictively aimed at deterring customers from switching providers. It's disconcerting to encounter such behavior in a customer service setting.
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November 2023 by katelyn lane
The employees here do not help. This is the scariest experience I have ever had at any xfinity mobile store. The men that work here are terrible. The women are worse. Hell of a time trying to change from iPhone to google pixel pro. I will never be returning to this xfinity store. Managers just want to sit on their phones and do nothing. They don’t answer any questions you have and act like they don’t care you even had showed up. I’ve never been so disappointed with someone but the lady that works in there is so mean right off the bat. She was so mean to my mom and dad.
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November 2023 by Jasmine Linger
Xfinity is the biggest JOKE ever. They send all the equipment in the mail with no instructions other than to download there app. Once I downloaded it they said I needed an active account to access it. I tried calling the number and couldn't get an actual person. It was all AI. I ended up just taking it to the store and they told me they could deactivate the service but couldn't give me a refund. Just gave me a number to call that will probably just be another AI. DO NOT GET THIS SERVICE!!
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September 2023 by OTR Cortes
I have nothing against this particular store however I do have a problem with the overall customer service I've been provided over the 3 years I've been a customer. I've had multiple issues and every time I call in to discuss my complaints it's like pulling teeth! They act as if they care but conveniently provide you with false information and when you have the facts to back it up they immediately apologize without any resolution to the problem. I cannot go into further details because it would take too long but know I'm not a happy customer overall and would not recommend. I'll be cancelling my service as soon as I can find a more suitable Internet provider ✌️
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September 2023 by Aaron McCoppin
Absolutely horrid customer service. Before you sign up for any service from this company, try to call and get ahold of an agent in the technical support or customer service area. You'll quickly find yourself lost in trying to navigate a maze of verbal prompts, and ultimately getting hung up on because you didn't accept a request to work through chat. Its almost impossible to talk to anyone and you'll be on your own reading through online 'fix it yourself' articles to correct your own equipment. Stay away from this service at all costs.
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September 2023 by René Sutherlin
Initial service was great—when I was setting up new service. My second visit to the store was to return equipment because the service I ordered was not working well in my home. The store was quite obviously short staffed, so that may have played into the woman checking me in being fairly short with me. It was an uncomfortable and seemingly rude encounter. Again, she was most likely extremely busy and probably stressed. Nonetheless, it was not a good experience. Luckily, the gentleman that checked in my returned equipment was very friendly and upbeat.
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September 2023 by Dre Porter
I love this Xfinity store. I've used a number of Internet services and I proudly say that Xfinity is one if not the best companies out their. This store in particular needs a full store promotion. The atmospheres was very very welcoming. Someone reached out to aid me the second I stepped into the store. The associate that helped me was absolutely phenomenal. She took the time to make sure I got exactly what I needed and to find the most affordable options. She didn't try to push and up sell me on some big package deal like most companies which I appreciated very much. I recommend using Xfinity for services and if possible go to this location.
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September 2023 by G
Came in last night and had a very pleasant experience with Jeff. I just moved into my new apartment and the router I received from another company didn’t work, so I needed some last minute help. It was a quick process, and I was able to get up and running within the hour through the Xfinity app. I thoroughly appreciated Jeff’s straightforwardness, kindness, and conversation….(and thanks for chill bill lol)
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September 2023 by Stacie Miller
Lazy employees. I went in for help with my mobile phone and was told that they don't help with phone issues. He wasn't doing anything besides leaning against the front counter playing with his pen. Wish I could get paid for being useless at my job
