-
February 2025 by Mel Harness
I’d give 0 stars if I could after our experience today. We bought 2 brand new tires and had them installed on 12/31/2024 because we had gotten a flat and decided to just replace both back tires instead of just one back tire. We got the extra road hazard warranty just incase and well I walked out to one of the new tires being flat and I could not see the obvious reason and I use that car to take my son to school and pick him up, so when I noticed the flat I called this Walmart car care where I had the new tires installed and a girl told me they could squeeze me in just to get it there as soon as I could and that was at 2:30pm so we picked my son up from school early and went straight there. We live in North Fort Collins and don’t have a closer Walmart auto care center so we went straight from my sons school to this Walmart and got there a little before 4:00pm, the same girl I had talked to on the phone said it would be about a 2 hour wait so we said ok it’s fine because they were “squeezing us in” and only seemed right to have a little wait time. We got all checked in and went for a walk around the store and to get something to eat while we waited, they were not busy so we assumed the 2 hour wait was estimated and not an exact amount of time but 2 hours went by and atleast 3 cars went before ours and the guy doing the tires spent 2 hours alone on one car that seemed to only had taken 2 tires off of and put back on while another mechanic sped through an oil change and airing up tires on another vehicle. 3 hours went by so my husband asked the manager if our car was getting close to being brought in so when he looks and realizes that we are using the warranty on the one tire he basically told my husband warranty work that they don’t get paid for gets put at the bottom of the list no matter what so 4 hours went by and I had family calling to see why we hadn’t made it to there house yet when it should of been a quick trip to get the one tire repaired and so we explained what we was told so my family members called to see if what we had told them was actually what we was told and we get a phone back from our family members saying the girl they spoked with was very rude and unprofessional. At that amount of time my 5 year old son was hungry again and tired from school and was very upset which the employees shrugged off when my husband asked them if we were next anytime soon. The only two employees left was going to just walk off and leave without even getting to our car and it was 6:30pm and they don’t close until 7:00pm they had our only car seat locked in our car with them having the keys with them so we couldn’t just leave and the tire was sitting flat. My husband had to go find someone to call a manager to help us with this situation and the managers they sent were from the grocery pickup side and basically told us they were gonna make sure those employees stayed until our car was done but when we told them how long these employees were taking on just one tire alone we had a male manager tell us he’s never watched a tire change or tire check so didn’t know how long it was supposed to take for one tire but said he would ask them to be speedy but accurate and that was a little before 7:00pm. So the moody girl who was working was very mad she couldn’t leave early because walmart requires two people in the shop at all times incase something happens and it was her and one other employee. So 8:00pm comes around and my son is going nuts having to continue waiting and about 8:30pm they finally gave us our car back and the guy employee was apologizing to my husband saying someone else called in sick so they were short staffed. If your short staffed or you look at the schedule and see several appointments still booked then don’t tell people you can squeeze them in or wait until they make a long drive and say it’s gonna be 2 hours and it actually be almost 5 hours later when we said we was going to have to sit there and wait for our car so you knew we was there waiting. My brake line “magically” got wrapped around my brake caliper.
-
February 2025 by Karen Azevedo
Get rid of the clerks who “offer” their political opinions at checkout. Get rid of the stupid signs meant to boast about service at checkout. Get rid of the cowbells you want customers to ring if they have a good checkout. It’s dumb and I don’t need to embrace you for doing your job and allowing me to check out.
-
February 2025 by James Storer
Very friendly and helpful employees
-
February 2025 by Lawrence Long
Shelves were full really clean and organized
-
February 2025 by Ethan Mattila
It's a clean store and the staff are extremely good
-
February 2025 by Preston Leonard
Tire service was great.
-
February 2025 by Tommy Mayweather
Lines are offered if there are alot of business, very good service.
-
February 2025 by Virginia Moore
Best place for shopping, prices r usually the best.
-
February 2025 by Jose Perez
You guys have a horrible selection for your Spanish aisle. It’s all Mexican shit. You have more choices for taco shells than anything else. Whoever is ordering your stuff, tell them to develop more tastebuds.
-
February 2025 by MrDonRicks
What's the typical walmart. That's a good thing.
-
February 2025 by Brian Arnold
They REFUSED to do a oil change , Lied and said my car has a real bad oil leak , NOT A DROP UNDER MY CAR ... Everyone standing around playing on there phones and outside talking to there friends !!!! Because they get PAID weather they do there JOB OR NOT ..... Absolutely PATHETIC ... YOU HAVE HIT ROCK BOTTOM !! WALMART ...
-
February 2025 by Larry W.
Verry good
-
February 2025 by Do Phan
Nice display, easy to find productsy
-
February 2025 by Pamela Benigno
Watch prices. They are always wrong.
-
February 2025 by Brittany Bartels
Pretty decent Walmart. Can't complain 👍🏻
