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April 2024 by Jenna Teti
This was by FAR the best moving experience I’ve had (and I’ve done a LOT of moving and tried many different options, some resulting in horror stories). From the first phone call inquiring to picking up our containers post-move, this process was incredible. Every UPack employee was super helpful, friendly, and professional. I called leading up to making my reservation multiple times with a number of questions and everyone I spoke to was kind and happy to help. The employees who delivered and picked up the containers were so nice and did a great job. Our stuff arrived on time and honestly this process went smoother than I could have possibly imagined. This company goes above and beyond to make what can be a really stressful experience a breeze. Oh and they’re pricing? Compared to other similar container moving companies, I was shocked at how good their prices are. It almost seemed to good to be true but this was one of those rare instances where it was just true. This is the ONLY way I’ll move from now on! Thank you UPack for providing outstanding service!
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February 2024 by Susanne Davis
I have used U-Pack twice in the past 8 years and will absolutely use them again! Outstanding customer service, easy scheduling, flexible with changes, competitive prices, no hassles, no worries. Best moving company I have ever used
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August 2023 by Cassie Bergstrom
We have had some awful moves, so decided to try U-Pack for this last one. The flexibility of being able to ask to adjust by a day or so was AMAZING. We were able to take our time to move our things and everyone we spoke with or met was kind and helpful. Definitely recommend.
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July 2023 by Christopher Link
This was one of the best experiences I've ever had with a company, let alone for a freight / moving company. Starting with the sales call, which I normally despise, but the representative was so friendly and informative and she quickly sold me. The price comparison to U-Haul which was the cheapest option before gas, is very competitive AND you don't have to drive your stuff. The delivery and pickup process was seamless, the drivers were also very friendly, extremely helpful providing information how to pack what to avoid, etc and very skilled at loading and unloading. On the second day, we decided on short notice that we needed an extra unit, customer service was very helpful, they got us a good quote and delivery within the same day!Overall, a very competitive price with other vendors but the customer service is what will bring me back to U-Pack although I hope to NEVER move again!
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June 2023 by Allison Theus
A fairly easy, painless process. Moved from TX to CO. Trailer was dropped on time, driver was professional and friendly and all instructions were clear. We used a full trailer. ETA was 7-9 business days and the trailer arrived early by a couple days. The text updates were excellent and much appreciated. We knew this was freight shipping and packed the trailer accordingly (wrapped and secured with ratchet straps). All of our stuff arrived intact and in great condition. Very satisfied, thanks for making this move easy!***Edit***When you pack, make sure your movers install the bulkhead properly and lock it, otherwise you'll find yourself missing items on the other end.
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February 2023 by Cornell Frazier
This company was very responsive when plans changed and also easy to reach via phone. Great instructions on how the process works. I recommend.
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September 2022 by Lynn N.
everything they said they would do they did. professional drivers handled everything appropriately. on time with easy great customer service. this was my second cross country move with them. highly recommend!!
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September 2022 by John & Carolyn Magnuson
This is the 2nd time we have used U-Pack. Both have been moves of over 1,000 miles. They were, by far, the least expensive. That was a big factor but not the only one. They were very accomodating with our schedule which changed a few times. Also, each person we dealt with, from the people on the phones to the drivers, were the very friendly and helpful. Would not hesitate to recommend U-Pack.
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August 2022 by Savannah R.
This was the best experience ever. After agonizing on how we were going to make a move from Longmont to New York, we decided to go with U-Pack. We scheduled several U-Hauls, scheduled a moving company and all fill through. U-Pack was a great option for us. The scheduling was easy, customer service was fabulous and all drivers and dispatchers we talked with were very helpful. The move was very seamless. They dropped off the truck to us, picked up the truck, and then dropped it off in New York. Thank you U-Pack for this experience.
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August 2022 by David Dietz
Heard many horror stories about self moving services. Drivers VERY professional. Showed up when they said they would. Belongs arrived on time. Easy and efficient. Cannot recommended enough.
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July 2022 by Doug D.
I have zero regrets using upack. Every driver, phone person, etc were all very courteous, helpful and professional. The truck delivery, pick up and delivery at the new house were all on time. No issues at all. Price wise, they were cheaper than uhaul especially with fuel prices as high as they are and more importantly we didn't have to drive the big uhaul. My only complaint is if you call after hours, you can't leave a message to let them know the truck is ready for pickup
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May 2022 by Doug Andersen
An honest and straight forward business arrangement. No tricks or deceptions like many of the other moving companies who are actually brokers. My stuff never left my hands until it arrived at the destination. Very little damage due to careful planning and my own packing. Very good communication and flexibility. I highly recommend this as a fool proof way to move.
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May 2022 by Paloma S.
Their customer service is abysmal. I called before they dropped off to asked a couple of questions. The lady of the phone was rude and gave me incorrect information. They were late dropping my stuff off and when I called to get an ETA they were once again just as rude. The customer service rep refused to give me direct answers to my questions told me she would call me right back, she didn't. When I called back the other rep started talking very slowly and condescendingly without giving me an answer to my questions and hung up on me when I told her I understood but I needed a real answers.
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January 2022 by Lindsay Cece
I shopped around a lot to find the best solution to get my things and my dog from MI to CO. Using a service like this and simply renting a car to drive myself and my pup turned out to be the best value by far.U-Pack was so easy to deal with that my otherwise stressful situation went smoother than I imagined. Everyone I spoke with throughout the process was extremely kind and helpful - whether in person or on the phone. Everything about this service was quick and hassle-free, which I'm so grateful for.
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January 2022 by David H.
We originally looked at other well known options. We have moved using other well-known truck rental places (names start with U and P) but because it was winter and our move was from Colorado to Washington in winter I was quite apprehensive about driving a 20ft truck through the mountain passes of Colorado, Utah, Wyoming Idaho and Washington. Especially towing our car. So we decided to check out U-Pack. Probably one of the best decision I've ever made. They brought us a 28ft trailer and even though we only reserved 17ft, they told us to feel free to use more if needed (at an additional nominal cost per foot). They placed it in front of our house with the ramp down and ready for us to load it. We had it loaded within a day or two and I called them and they came next business day and picked it up. Approximately 10 days later the trailer was delivered to the front door of our new home. Because we packed it we knew that it was secure and barring any unforeseen accidents we figured that it would get to our house pretty unscathed. And that's exactly what happened. Not one thing was broken. It also ends up that the weather was horrid and it took us multiple days of stopping and waiting for roads to clear before we could get to our destination. I don't know what I would've done if I had been driving that big truck pulling our car. If you're moving I'm telling you this is the way to go. This company has it together completely. The other thing I forgot to mention is that we didn't have to pay for the gas for the big truck to drive over 1000 miles through mountains like with other truck rentals. Even better was the cost for U-Pack trailer was about $1000 less than the rental of the trucks from the big companies. I highly recommend U-Pack for your next move.
