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March 2024 by Amanda Loos
I wish I would have gotten a name so I could post it here, but the individual who “greeted” my son and I this afternoon was the most snobbish, unwelcoming, elitest person I’ve ever seen in retail. I was planning to pick up an order and also shop around a bit but she was so rude and made it obvious we were an imposition (we were the only people in the store) that I left. Won’t be going back, no matter how great the quality of their clothes or their sales prices are.
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October 2023 by Katie Cordes
Courtney, least helpful “manager” of all time. I’m just completely baffled at the lack of customer service.
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August 2023 by Cheryl Grant
The clothes are good quality and great sales, but if you want to return something, forget it. I have talked to a supervisor twice and she referred me to Fed Ex for a return number. Fed Ex could not give me a return number, but sent someone to pick up the package. The carrier could not take it without a return number and said the number had to come from the seller. He waited while I called a supervisor at The Childrens Place, but she said she could not give me the return number again. She said it had been emailed to me, but I never received it. I gave up and kept the clothes. I guess I will donate them to the Goodwill.
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April 2023 by Brenda Madrid
Walked in and no one could bother to even greet customers. Not even a 'how can I help or can I help you find something' during the time I was in the store. I didn't think anyone one was working till I saw both employees staring into their phones at the register. Very disappointing. And no the store was not busy. It was dead
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January 2023 by Sandy Thrapp
Picked up an online order, and the clerk helped me match an outfit I needed to complete. Greatly appreciated, plus very patient with a hyper 2 year old that wanted to play.
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September 2022 by Melissa Hunter-Myers
My children and I came in today to grab some fall clothes as we live in Wyoming. The entire time we were in the store (30-45-mins) both of the employees remained behind the register both texting on their phones. Not once did they say hi, offer help, etc. Then when I went up to pay ($215 sale) the employee with short short blonde hair made me feel she was rushing me through the check out process and I told her twice I was waiting on one of my sons to bring a bigger size of beanie to me so we could buy it. Not impressed with customer service at all!
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September 2021 by Katie` Schmitt
Such a great store!! My kids absolutely love the clothes, especially the wide variety of graphic tees! (And I love the prices?) The employees are always very welcoming and helpful and make shopping there very pleasant. 10/10 recommend this store to anyone with children in their lives.
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September 2021 by Alex Katschke
My kiddos and I absolutely love this store! I am always able to find things with super great deals every time I come in. The staff was extremely lovely and helpful with getting me items that they didn’t have available in the store. I definitely wish the baby section was bigger with a different selection of stuff besides onesies.
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September 2021 by Melissa Hunter
My children and I came in today to grab some fall clothes as we live in Wyoming. The entire time we were in the store (30-45-mins) both of the employees remained behind the register both texting on their phones. Not once did they say hi, offer help, etc. Then when I went up to pay ($215 sale) the employee with short short blonde hair made me feel she was rushing me through the check out process and I told her twice I was waiting on one of my sons to bring a bigger size of beanie to me so we could buy it. Not impressed with customer service at all!
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September 2021 by Ann Rohr
The customer service for missing shipments is pitiful. I ordered several items and never received them. The shipping company they use is terrible. They either deliver to the wrong address or not at all. My order never arrived and The Children’s Place supervisor told me there’s nothing they will do. They will not replace it or refund the purchase amount. Never order from them online.
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August 2021 by Brittany Lee
Love this store! The staff is always so wonderful and willing to help! :) great deals and tons of options for my littles, it does get kind of tight in the store at times but nothing too unbearable! Will continue to shop here!
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December 2020 by Christina
Stopped by this location today and the customer service that was exhibited was terrible! I was ignored and none of the sales associates acknowledged my presence and were to busy talking to one another. I highly recommend going elsewhere.
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July 2020 by Sara
Employees were helpful and kind. Prices and sales are incredible. Store is packed with tons of options for the littles. Will continue shopping here!
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January 2020 by Chelsee Barragan
I went to the Centerra store yesterday and the customer service was awful. There was only one or two other customers, yet, not one person even acknowledged me... even when I had to scoot around a staff member blocking the walkway. I said excuse me and she couldn't even offer a return response. I was looking around for something particular and was within earshot of 2 employees saying what I needed... no response. As one walked by, I made an attempt to get her attention by saying "hi, can you..." she kept walking. Terrible experience.
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January 2020 by Annie C
Way too expensive for clothes that fade after one wash! Should have stuck to my gut and went clearance shopping online. Never again.
