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February 2025 by Landon Donaldson
I've been to this store once before. But now I'm in everyday or so for the great deal I can get. There is something about this store that amazing. Great Customer Service, Great Stock on items, Great clearance sales items and much more. Its fun being able to come in here not only for the experience of it but for the selection this store has to offer out. Always a 10/10 when I come here. Keep Up The Amazing Work!!
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February 2025 by B Local
Karissa helped me a ton today! She was friendly, quick, and efficient :)
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January 2025 by Kimberly Jo Trammell
The office depot in the Orchid center in Loveland is the best. Staff is always helpful and friendly
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November 2024 by Quaid Phillips
Carol tonight was very helpful with my purchase. Thank you for your help.
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November 2024 by Madeline D
I was told to answer a survey but I couldn’t find one at the bottom of my receipt!! I worked with Bob today and he was AMAZING. Very friendly, quick, and attentive. Such a pleasant and unexpected interaction that absolutely made my day!
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November 2024 by Donna King
Shelby, Shelby, Shelby.
The "S" in Shelby certainly doesn't stand for "Service," "Smile," "Satisfactory," or "Sales." These are the facts and only the facts, so that you can induce your own conclusion.
1. As a part of my charity work, every year I make gift backs for the Suicide Prevention Hotline, I came to Office Depot to print out and laminate Affirmation cards.
2. I waited while they were no customers at the printer desk for 5 minutes while Shelby stood there, aware of my presence, but apparently doing some chores or other work.
3. I watched her turn and walk away from me to the other side of the printer desk, where she greeted a new customer who had just arrived.
4. I watched her greet the new customer, so I stepped behind that one and "waited my turn." (In this location, she'd have to grasp that I'm also customer, right?).
5. After another 3 minutes passes, that customer leaves, and I step up to the counter, hopeful that I would get assistance this time.
6. I set the example set of cards down to demonstrate what I need. As I reach for my phone to show her the printouts that I need, she invites the next customer up, effectively dismissing me, just as file pops up.
7. I tell her, "I've been waiting for 10 minutes for you to assist me. I was here before the customer you just helped and these 3 customers who just showed up behind me. I'll leave and come back when they are gone."
7. I leave the store and come back 10 minutes later.
8.It's empty.
9. I approach her and ask if she "had time to attend to my request now that she wasn't so overwhelmed with customers?"
10. No answer. No smile. No apology. She looked away in evasion.
11. I explained to her that I need these two files printed, cut, and laminated. I asked for the email address. She pointed blankly to the desk with the address on it.
12. Given her demonstrated lack of verbal communication, I adjusted the instructions in my email, making them *extremely clear so she wouldn't get confused (see email below).
13. She goes to her computer, looks at it, and tells me its not here yet. (I double check the email address. It was sent correctly). "I expected as much given the circumstance. I'll wait."
14. I wait for 30 minutes in an empty store while she goes about her business, forgetting I'm there until I catch her attention, just staring...waiting...for her...to complete her assistance. She goes to the computer, "it's here."
15. She looks up and asks if meant to complain about another customer service provider in the email, one that she hoped I had talked to before she arrived. "No, I said. "That was a detail I left for your manager, who, like I said, am hoping executes these projects."
16. She asked, "What you wrote about the person being inept?" I said "yes, that was my judgment of our encounter, from start to finish." (It was a single line in the email)
17. She told me she that she is not going to do the job and asked me to leave because I was rude.
18. Frustrated, but not surprised, I said, "You've been rude and incompetent the last 45 minutes, 40 of which I should have been at dinner with my coworker."
19. She threatened to call the police. I asked for her name--Shelby--and then I left.
20. At the car, I realized I left her with my example card deck, so I went back in to retrieve. Unsurprisingly, she misplaced it, so she couldn't give it to me. I said, "this one is for the books" and I snapped a picture of her (specifically for this review, and my letter to corporate--to build context.) She threatened to call the police...again. I said, "wonderful, because now you're withholding my property. I'll send my coworker to retrie
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October 2024 by Robert Wheeler
Needed a part that showed in stock on the website but couldn’t find in the store. Eric found me an alternate part that was much better and I got it for a great price. I was greeted when I entered and the store was very clean. Will go there again
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September 2024 by Kenna W
Bob is the bees knees— absolutely loved our conversation at register 😊
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September 2024 by Buzz Johnson
Robert Bob Johnson informed me of Business Select and saved me $21
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September 2024 by ariana johnsen
We purchased an office chair here and even though they didn't have the one we wanted in stock they found us one at the Fort Collins location. Everyone here was so nice and very helpful!
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August 2024 by Daniel Barr
Fast and inexpensive
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June 2024 by S. Van Court
I tried to ship a package. I was told that their system was down and had been for a couple of weeks, with no end in sight. I suggested that they should get IT involved, but the clerk just laughed. She recommended I go to FedEx, but she didn't know where it was. All this in spite of the fact that they had two signs on the front door promoting their shipping service!Sounds like this business needs new management.
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May 2024 by Kendall Payne
Highly recommend this Office Depot. The staff is friendly, helpful and efficient. If I can't find someone I just ask and a staff person points me to the location.
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April 2024 by earth2becky
Great printing service! Special thanks to Rory.
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March 2024 by Zocha Pomp
Thank you Shelby for all your help! You made me feel confident and comfortable while printing photos, and I appreciated your patience and kindness.
