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January 2024 by Derek Barker
Guy was super nice came out and checked my car after the freeze drained my battery to 0. Checked it and let me know i did do my jump correctly
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January 2024 by R N
Amazing staff that is always willing to help! Never had problems getting the right parts!
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November 2023 by Nick Statley
Ordered parts online that were supposed to be in this store. They were not. Ended up driving a total of two hours over two days to get the parts. Pulled them out of the box and they were the wrong parts. Guys at the store were also extremely rude. Talked to me like I’m a moron. Im a decent mechanic but even if I want to send my wife in to grab me some parts your employees should know how to communicate in a way that doesn’t scare her. Two hour brake job took up my whole weekend. Will never shop with Napa again! Never have this much trouble at orielly. Get your act together or in this world you’ll disappear
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November 2023 by Phillip Klees
I went in for coolant. The guy behind the desk was short with me, interrupted me, and just flat out didn't want to help me. There wasn't another customer present, I don't know what I did wrong. Oh and BTW, they messaged me with an 800 number to the Phillipines for my complaint. Do not use this company
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November 2023 by Rachel Osgood
Staff tried to help but were unable to find the part I needed
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September 2023 by Sadie S.
I can’t believe the lack of accountability for their parts. Bought full brakes and rotors from them about a year ago. The rear are clearly made of defective material and rather than assist a customer with a solution instead they point blame to other vehicle components. The vehicle in question just had a full inspection and all other components checked out in perfect working order. I will never trust or work with Napa again. Nor will I ever recommend them. I hate to even give them one star. Buyer beware when using their parts. Attached is the defective pads alongside new ones.
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September 2023 by Tim Andes
Tried to buy parts for a Kia Forte here 4 times and have only walked out once with the correct part. Today, the card machine is down and they only take cash. Last time, they gave me the wrong headlight replacement twice before I got the correct one. Gets old
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September 2023 by Ken Merritt
Always get good service from these guys. Even if they don't have what I'm looking for, they try to help me find it.
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July 2023 by Chris Maestas
The employee working was extremely rude to the customer before me. The customer asked a simple question about oil type and the employee talked to him like he was stupid saying "I dont carry full synthetic for Euro cars"I had a couple of bearings from a tractor that didn't have numbers, so he refused to help me saying "I don't have anyway to look those up without a number"I ended up at the Berthoud Napa where both employees worked together to get me the right parts. They measured them with a micrometer. They had me in and out within 20min.I recommend going to Berthoud or Windsor Napa. If you want to stay in Loveland, I recommend O'Reilly.
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May 2023 by Elena M Ramirez Contreras
Really bad customer service one of the guy who works there doesn’t help at all arrogant, rude, I will never take my money again there. I need a customer service phone number to make a complaint, thanks.
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May 2023 by Sheryl
Very disappointed in the customer service. We went in strictly for new windshield wipers and got no help with size after asking explicitly (found out later the size they “suggested” was incorrect). Then we stood there waiting for 10 min to check out before just leaving and going to autozone. There was the guy who took a phone call right when we stepped up to check out and proceeded to explain something to someone about their car instead of putting them on hold for a minute to check us out. And then we asked the other guy standing around if we could check out, and he just said it’ll be a minute and went about his day ignoring us. Autozone was great! They looked up our vehicle to make sure we had the right size wipers and promptly checked us out, so we could be on our way. Customer service is everything these days with all the competition.
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April 2023 by Thomas LLoyd
Had all the parts I needed very helpfull
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October 2022 by Manuel Rodriguez
The guys here are really nice and friendly. Good place to buy your car parts.
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October 2022 by Donald Law
Good customer service as always at any napa
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September 2022 by Lightfeather10
They were the only local store with the parts I needed in stock. I was hoping to finish up a project before I go out of town. According to every source I could find, they are normal hours on most holidays. They either closed early or were not open today. Being closed on a holiday is fine, but please post when you are going to be closed so I don't waste my time driving to the store only to find no one inside and the doors locked. Guess I'll order from Amazon and work on it later. Waste of $28
