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October 2023 by Justin Parker
Jared was great. One of the best salesmen. Alex and Debra in finance were great too! Jakob was super helpful in showing features on the new Cooper SE. This is the second MINI we have purchased here and have enjoyed both experiences
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October 2023 by Stephan Gibson
Was shopping for a used Mini and stopped in on a whim. Matt D. was brought over to me and he introduced himself. We took a look at the minimal options they had available for used and he was easily one of the most informed sales people I've ever dealt with over multiple car buying experiences. The three stars in this review has nothing to do with Matty because he gets 5+ stars. The lower review is due to the disorganization of the finance team. On the day I went in I spent a good 2+ hours waiting on "numbers." I understand numbers take time but the dealership was not busy and the wait did not have anything to do with other customers. I left that day without the Mini and without a deal. The following day I received a call from them (not Matty) and was told they could work with price and get the loan approval where I needed it to seal the deal. Later on day 2, they had Matty call me with a revised loan approval which was on par with what I needed. Now onto day 3, today, Matty calls me and immediately apologizes, the information he was given was incorrect the prior day and the loan approval was for a different rate and a higher monthly note. But that's not all... later on day 3 Matty called me to let me know another salesman had just sold the Mini I was looking at. So in 3 days we went from no deal, to a deal, to a changed possible deal, to no more vehicle. The whole experience was an unnecessary see-saw. Matty is a rock star, no question about it. I even told him on the phone when I acknowledged his voicemail that even though I was on the fence with the Mini with issues it had, color, and the tumultuous finance experience I'd had thus far, that I had considered following through with the purchase JUST because of him. He could not be any more gracious, informative, and just a super nice guy. So when you read this review take from it that Matty D. is top notch and you should buy from him. If you have cash or are super well qualified credit wise you'll probably have no problem with finance... but if you have a number in mind, a rate in mind, and a budget, you might get whiplash a bit from them. Matty - you're the best. John Elway should be proud that you represent his name at one of his dealerships, where he was an MVP in the NFL you're an MVP at the dealership.
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October 2023 by Patti Murtha
INCREDIBLE EMPLOYEES!I can't say enough about my recent experience with MINI of Loveland. First of all, much of that credit goes to Kyle for customer service beyond my wildest expectations. The level of professionalism, kindness, expertise, and communication was off the charts.He worked hard with my extended warrantee service to ensure I got the best deal possible, made sure there was a loaner car available for me when I scheduled due to the fact that I live quite a distance from the dealer, and answered all of my questions and concerns with patience and promptness. I truly could not ask for more.While I didn't deal directly with the mechanics who serviced my vehicle, I did receive a thoroughly narrated video from the person (I believe it was Mike) who did the initial inspection and that was such a fabulous touch. They were able to get my car in and out with lightning speed and I'm super impressed.Beyond that, the building is set up with a comfy spot for customers to wait complete with tables, coffee, and snacks.I highly recommend this place and will be back for any of my MINI needs. Thank you, Kyle and company!
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October 2023 by Lara Croft
Austin and Michael were amazing!! They were patient and kind the entire time and didnt complain when i didnt have the documents ready and had to spend a lot of time locating. I made several trips to the dealership and they were amazing both times. I couldnt be happier with the service or my new 2022 Honda Accord!!
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October 2023 by Winston
I had a great experience at this dealership. I did not have to wait at all and I was appointed to a salesman right away. His name was Givi and he gave me extensive information on the vehicles I was interested in. He was very friendly and I didn’t feel pressured in any way! I would recommend this dealership to anyone looking to buy a Mini. They also have other brands and a nice selection of used cars.
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October 2023 by Jennifer York
I HATE buying cars... until I ordered my new Mini from Loveland Mini. Austin Meckleburg was the best sales rep I've ever talked to for a car purchase. He was absolutely no pressure. No question was too ridiculous, and when I wasn't finding exactly what I wanted, he asked if I would want to order one. I'd never done that before, and I am now a convert. So easy, so fun such and such a short visit. I did have to test my patience waiting for my car to be built amd delivered, but Austin was in contact with me the whole way. If you want a Mini, go to Loveland and ask for Austin. He won't let you down.
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September 2023 by Cindy S.
BEWARE. Worst dealership. TERRIBLE CUST SERVICE. Don't be blinded by the free donuts and coffee. After sale, you are disgarded. I bought an expensive used truck. It was traded in so Mini (BMW) of Loveland made a huge profit. Givi Maisuradze, the salesman, promised frequent communication, and they would address any concerns, but did not returned calls or emails for weeks or sometimes, not AT ALL. The brakes squeaked badly and there was another noise. I brought it back for service. TWICE. First, they all said squeaks are due to moisture. Second time they said it has a few months of brakes left. What? It is actually because there is minimal brake pads left. Jorden Miller, the service manager and Givi kept putting me off. Squeaks and rust, brakes are wasted. I asked them to replace the brakes, they would not. They dismissed me. They sent 4 managers to meet with me (5' female), obviously trying to intimidate me. I am exposing the POOR CUSTOMER SERVICE!
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September 2023 by Shawn Kinney
I had an incredible car shopping experience when I was lucky enough to get Austin Mekelburg as my salesperson! He spent so much time showing me all the new features of the 2024 MINI Countryman. He knew the product inside and out and was very enthusiastic about it. It was time well spent and I highly recommend him. The car is great too!
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September 2023 by Terri Adams
I bought a new Mini and Austin was helpful, personable and professional throughout the entire process. Michael made the paperwork process smooth and bearable. And Jacob, the genius, was friendly and extremely knowledgeable about all aspects of my new car. He helped me set everything up just how I wanted it. Overall, it was a pleasure and I will definitely do business with them again.
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September 2023 by Alissa Fishburn
Bought a used mini on 8/26. Austin was an amazing salesman, very helpful and not at all pushy. Even my auto mechanic father approved and that’s huge. I’m in love with my new car! Thank you Austin and Mini of Loveland!
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August 2023 by Jana M.
The buying car part was fairly easy. What followed has not been. I had equity in my car when I traded it in and instead of having check cut for that the dealership sent the full trade in value to pay off the car. We were not told that it would take two weeks to send the check in and that we will have to wait indefinitely for the financing company to refund the overpayment. Ultimately we got no help from Mini Loveland even though they put us in this situation without being upfront about the process. Six weeks later and we still have no access to the $11K.
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August 2023 by Kelly Gallegos
GREAT SERVICE! All 3 visits have been amazing from when I bought my mini last dec, then when I came in for the window tint and clear coat to today for an oil change! Jodi in the service dept. was so nice and helpful! This is my 1st mini and I am loving it! Thank you to all at Mini of Loveland!
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August 2023 by Julius Amaya
I walked in wanting to test drive an Audi s3, one of my very wanted cars and Austin Mecklberg was the salesman to help me out. He and Alex the sales manager were an outstanding team in helping me get the payments I needed and making the Audi mine! I do recommend going to Austin if you plan on buying a car here! Thanks for everything!!!!
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July 2023 by Ken Booth
I have had my Mini SE for one day and I love it. Working with Austin M. was a great experience, he was very patient and professional. Easy and fun car buying experience.
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June 2023 by DELTA BOT
Out of state buyer here. Found my blue 2022 Golf R manual. Since it’s an… uncommon car it was the closest one that had what I wanted on it. Jared was great. He sent me a few videos of the car right after I called. I’m a very picky buyer but he entertained all of my questions, going back and forth with me for the better part of two weeks. Even though out of state purchases aren’t common at this dealer, he and Jacob worked with me to get all of the paperwork and financing handled. When I got there, Brice helped me put protective film on it for the long drive back and they had me out of the dealership 20 minutes after I got there. It was stressful, buying a car sight unseen, but they made the process as easy as it could be considering the circumstances. Would 100% recommend them; they’ll work with you and I couldn’t be happier with the car
